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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • New Expert Information Product

  • Service Delivery Mystery Shopping

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Understanding Attrition

  • Loyalty Scheme

  • Competitor Mystery Shopping

  • Strategic Brand Development

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Broker Relationship Survey

  • Marketing consultancy for direct insurance

  • Luxury In-store Display

  • Sentencers' Satisfaction Survey

  • Brand Image Research

  • Reader Satisfaction

  • Visitor Survey

  • Affinities Partner

  • Audience Development Plan

  • Compliance Mystery Shopping

  • Tourism Focus Groups

  • Housing Scheme Test

  • Prototype Evaluation

  • Public Consultation - Waste

  • Trade-off Pricing Research

  • Cathedral Visitor Survey

  • Understanding Customer Pricing

  • Understanding Local Business Needs

  • Website Development

  • Driving business growth

  • Satisfaction Survey (Housing)

  • Help Desk Mystery Shopping

  • Plasterboard Packaging Research

  • Staff Surveys

  • Development of the Direct Offering

  • Comms testing alongside NPD

  • Developing marketing materials for new products

  • Mixed Media Advertising Analysis

  • Financial Brand Satisfaction Tracking

  • International Satisfaction & Development

  • Sports Facility Survey

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • Multi-national Usage & Attitude Survey

  • Brand Development & Product Screening

  • Communication: New and existing financial products

  • Brand Development

  • Engaging adults back into education

  • Public Consultation - Council Tax

  • Adult Home Care Tracking Product Development

  • Product Development using Ethnography

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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