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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Driving business growth

  • Brand Development & Product Screening

  • Website Development

  • Cathedral Visitor Survey

  • Comms testing alongside NPD

  • Development of the Direct Offering

  • International Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Reader Satisfaction

  • Understanding Local Business Needs

  • Understanding the Sales Journey Experience from both sides

  • Broker Relationship Survey

  • Mixed Media Advertising Analysis

  • International Satisfaction & Development

  • Strategic Brand Development

  • Engaging adults back into education

  • Audience Development Plan

  • Help Desk Mystery Shopping

  • Affinities Partner

  • Loyalty Scheme

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Brand Image Research

  • Understanding the use of Temporary Labour

  • Visitor Survey

  • Tourism Focus Groups

  • Product Development using Ethnography

  • Satisfaction Survey (Housing)

  • Benchmarking Mystery Shopping

  • Staff Surveys

  • Financial Brand Satisfaction Tracking

  • Prototype Evaluation

  • Compliance Mystery Shopping

  • Marketing consultancy for direct insurance

  • Trade-off Pricing Research

  • Luxury In-store Display

  • Revitalising Existing Brand

  • Sentencers' Satisfaction Survey

  • Public Consultation - Council Tax

  • Understanding Attrition

  • Competitor Mystery Shopping

  • Housing Scheme Test

  • Understanding Customer Pricing

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Global Advertising Campaign

  • Brand Development

  • Developing marketing materials for new products

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • Plasterboard Packaging Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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