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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Tourism Focus Groups

  • International Competitor Mystery Shopping

  • Understanding Local Business Needs

  • Global Advertising Campaign

  • Strategic Brand Development

  • Help Desk Mystery Shopping

  • Revitalising Existing Brand

  • Compliance Mystery Shopping

  • Staff Surveys

  • Understanding the use of Temporary Labour

  • International Satisfaction & Development

  • Audience Development Plan

  • Financial Brand Satisfaction Tracking

  • Understanding the Sales Journey Experience from both sides

  • Trade-off Pricing Research

  • Competitor Mystery Shopping

  • Development of the Direct Offering

  • New Expert Information Product

  • Communication: New and existing financial products

  • Brand Image Research

  • Prototype Evaluation

  • Driving business growth

  • Plasterboard Packaging Research

  • Sentencers' Satisfaction Survey

  • Brand Development

  • Mixed Media Advertising Analysis

  • Affinities Partner

  • Multi-national Usage & Attitude Survey

  • Housing Scheme Test

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Reader Satisfaction

  • Luxury In-store Display

  • Loyalty Scheme

  • Brand Development & Product Screening

  • Adult Home Care Tracking Product Development

  • Marketing consultancy for direct insurance

  • Sports Facility Survey

  • Visitor Survey

  • Broker Relationship Survey

  • Public Consultation - Waste

  • Engaging adults back into education

  • Public Consultation - Council Tax

  • Understanding Customer Pricing

  • Service Delivery Mystery Shopping

  • Satisfaction Survey (Housing)

  • Understanding Attrition

  • Developing marketing materials for new products

  • Comms testing alongside NPD

  • Product Development using Ethnography

  • Website Development

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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