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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Tourism Focus Groups

  • Prototype Evaluation

  • Comms testing alongside NPD

  • Revitalising Existing Brand

  • Service Delivery Mystery Shopping

  • Compliance Mystery Shopping

  • Engaging adults back into education

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Loyalty Scheme

  • Help Desk Mystery Shopping

  • Plasterboard Packaging Research

  • Multi-national Usage & Attitude Survey

  • Audience Development Plan

  • Understanding the Sales Journey Experience from both sides

  • Website Development

  • Sentencers' Satisfaction Survey

  • Affinities Partner

  • Brand Development & Product Screening

  • Communication: New and existing financial products

  • Benchmarking Mystery Shopping

  • Understanding the use of Temporary Labour

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Visitor Survey

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Public Consultation - Waste

  • Understanding Attrition

  • Luxury In-store Display

  • Cathedral Visitor Survey

  • Driving business growth

  • Adult Home Care Tracking Product Development

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Staff Surveys

  • International Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • Mixed Media Advertising Analysis

  • Understanding Local Business Needs

  • Broker Relationship Survey

  • New Expert Information Product

  • Development of the Direct Offering

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • Brand Image Research

  • Brand Development

  • Housing Scheme Test

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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