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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Driving business growth

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Staff Surveys

  • Reader Satisfaction

  • Compliance Mystery Shopping

  • Global Advertising Campaign

  • Understanding the Sales Journey Experience from both sides

  • Plasterboard Packaging Research

  • Brand Development

  • Broker Relationship Survey

  • Understanding the use of Temporary Labour

  • Competitor Mystery Shopping

  • New Expert Information Product

  • Product Development using Ethnography

  • Strategic Brand Development

  • Brand Development & Product Screening

  • Development of the Direct Offering

  • Sports Facility Survey

  • Public Consultation - Waste

  • International Competitor Mystery Shopping

  • Housing Scheme Test

  • Multi-national Usage & Attitude Survey

  • Visitor Survey

  • Understanding Customer Pricing

  • Trade-off Pricing Research

  • Tourism Focus Groups

  • Financial Brand Satisfaction Tracking

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Mixed Media Advertising Analysis

  • Satisfaction Survey (Housing)

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Prototype Evaluation

  • Brand Image Research

  • Cathedral Visitor Survey

  • Engaging adults back into education

  • Website Development

  • Comms testing alongside NPD

  • Loyalty Scheme

  • Adult Home Care Tracking Product Development

  • Communication: New and existing financial products

  • Understanding Local Business Needs

  • Sentencers' Satisfaction Survey

  • International Satisfaction & Development

  • Developing marketing materials for new products

  • Revitalising Existing Brand

  • Understanding Attrition

  • Audience Development Plan

  • Affinities Partner

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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