Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Communication: New and existing financial products

  • Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Multi-national Usage & Attitude Survey

  • Compliance Mystery Shopping

  • Staff Surveys

  • Prototype Evaluation

  • Affinities Partner

  • Developing marketing materials for new products

  • New Expert Information Product

  • Product Development using Ethnography

  • Global Advertising Campaign

  • Broker Relationship Survey

  • Audience Development Plan

  • Cathedral Visitor Survey

  • Brand Development

  • Sentencers' Satisfaction Survey

  • Help Desk Mystery Shopping

  • Benchmarking Mystery Shopping

  • International Satisfaction & Development

  • Visitor Survey

  • Trade-off Pricing Research

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Financial Brand Satisfaction Tracking

  • Loyalty Scheme

  • Development of the Direct Offering

  • Website Development

  • Revitalising Existing Brand

  • Brand Image Research

  • Marketing consultancy for direct insurance

  • Engaging adults back into education

  • Understanding the use of Temporary Labour

  • Brand Development & Product Screening

  • Public Consultation - Council Tax

  • Housing Scheme Test

  • Driving business growth

  • Understanding Attrition

  • International Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Reader Satisfaction

  • Tourism Focus Groups

  • Mixed Media Advertising Analysis

  • Luxury In-store Display

  • Sports Facility Survey

  • Understanding Local Business Needs

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • Public Consultation - Waste

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us