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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Tourism Focus Groups

  • Website Development

  • Reader Satisfaction

  • Driving business growth

  • Help Desk Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Comms testing alongside NPD

  • Affinities Partner

  • Revitalising Existing Brand

  • Plasterboard Packaging Research

  • International Competitor Mystery Shopping

  • Benchmarking Mystery Shopping

  • Brand Image Research

  • Marketing consultancy for direct insurance

  • New Expert Information Product

  • Broker Relationship Survey

  • Developing marketing materials for new products

  • Visitor Survey

  • Sports Facility Survey

  • Trade-off Pricing Research

  • Multi-national Usage & Attitude Survey

  • Mixed Media Advertising Analysis

  • Housing Scheme Test

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • Brand Development

  • Luxury In-store Display

  • Development of the Direct Offering

  • Satisfaction Survey (Housing)

  • Adult Home Care Tracking Product Development

  • Competitor Mystery Shopping

  • Staff Surveys

  • Communication: New and existing financial products

  • Audience Development Plan

  • Prototype Evaluation

  • Engaging adults back into education

  • Understanding Customer Pricing

  • Service Delivery Mystery Shopping

  • Brand Development & Product Screening

  • International Satisfaction & Development

  • Compliance Mystery Shopping

  • Public Consultation - Waste

  • Cathedral Visitor Survey

  • Sentencers' Satisfaction Survey

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Loyalty Scheme

  • Public Consultation - Council Tax

  • Understanding Local Business Needs

  • Product Development using Ethnography

  • Understanding Attrition

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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