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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Prototype Evaluation

  • Driving business growth

  • Help Desk Mystery Shopping

  • Strategic Brand Development

  • Housing Scheme Test

  • Multi-national Usage & Attitude Survey

  • Engaging adults back into education

  • Development of the Direct Offering

  • Understanding the Sales Journey Experience from both sides

  • Reader Satisfaction

  • Trade-off Pricing Research

  • Luxury In-store Display

  • Understanding Attrition

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Plasterboard Packaging Research

  • Brand Image Research

  • Global Advertising Campaign

  • Adult Home Care Tracking Product Development

  • New Expert Information Product

  • Developing marketing materials for new products

  • Broker Relationship Survey

  • Revitalising Existing Brand

  • Brand Development

  • Communication: New and existing financial products

  • Product Development using Ethnography

  • Competitor Mystery Shopping

  • Public Consultation - Waste

  • Audience Development Plan

  • Loyalty Scheme

  • Understanding Local Business Needs

  • Brand Development & Product Screening

  • Marketing consultancy for direct insurance

  • Sports Facility Survey

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Staff Surveys

  • Satisfaction Survey (Housing)

  • Understanding the use of Temporary Labour

  • Financial Brand Satisfaction Tracking

  • Compliance Mystery Shopping

  • Website Development

  • Visitor Survey

  • Service Delivery Mystery Shopping

  • Benchmarking Mystery Shopping

  • Affinities Partner

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Mixed Media Advertising Analysis

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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