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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Affinities Partner

  • Comms testing alongside NPD

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

  • Visitor Survey

  • Luxury In-store Display

  • Public Consultation - Waste

  • Understanding the use of Temporary Labour

  • Satisfaction Survey (Housing)

  • Housing Scheme Test

  • Revitalising Existing Brand

  • Prototype Evaluation

  • Public Consultation - Council Tax

  • Cathedral Visitor Survey

  • Service Delivery Mystery Shopping

  • Product Development using Ethnography

  • Driving business growth

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Trade-off Pricing Research

  • Engaging adults back into education

  • Global Advertising Campaign

  • Website Development

  • Understanding Local Business Needs

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Brand Development

  • New Expert Information Product

  • Brand Image Research

  • Loyalty Scheme

  • Sentencers' Satisfaction Survey

  • Marketing consultancy for direct insurance

  • International Satisfaction & Development

  • Development of the Direct Offering

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Audience Development Plan

  • Help Desk Mystery Shopping

  • Understanding Attrition

  • Benchmarking Mystery Shopping

  • Developing marketing materials for new products

  • Understanding Customer Pricing

  • Strategic Brand Development

  • Communication: New and existing financial products

  • Plasterboard Packaging Research

  • Adult Home Care Tracking Product Development

  • Financial Brand Satisfaction Tracking

  • Staff Surveys

  • Broker Relationship Survey

  • Understanding the Sales Journey Experience from both sides

  • Sports Facility Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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