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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • New Expert Information Product

  • Understanding the use of Temporary Labour

  • Understanding Local Business Needs

  • Revitalising Existing Brand

  • Adult Home Care Tracking Product Development

  • Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Trade-off Pricing Research

  • Driving business growth

  • Help Desk Mystery Shopping

  • Public Consultation - Council Tax

  • Audience Development Plan

  • Compliance Mystery Shopping

  • Broker Relationship Survey

  • Visitor Survey

  • Understanding Attrition

  • Mixed Media Advertising Analysis

  • Sports Facility Survey

  • Staff Surveys

  • Engaging adults back into education

  • Prototype Evaluation

  • Understanding the Sales Journey Experience from both sides

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • Housing Scheme Test

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Brand Development

  • International Competitor Mystery Shopping

  • Global Advertising Campaign

  • Cathedral Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Marketing consultancy for direct insurance

  • Satisfaction Survey (Housing)

  • Tourism Focus Groups

  • Benchmarking Mystery Shopping

  • Luxury In-store Display

  • International Satisfaction & Development

  • Loyalty Scheme

  • Product Development using Ethnography

  • Website Development

  • Comms testing alongside NPD

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Affinities Partner

  • Public Consultation - Waste

  • Service Delivery Mystery Shopping

  • Brand Image Research

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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