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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Multi-national Usage & Attitude Survey

  • Sports Facility Survey

  • Satisfaction Survey (Housing)

  • Comms testing alongside NPD

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • International Satisfaction & Development

  • Cathedral Visitor Survey

  • Staff Surveys

  • Sentencers' Satisfaction Survey

  • Public Consultation - Council Tax

  • Plasterboard Packaging Research

  • Brand Development

  • Broker Relationship Survey

  • Tourism Focus Groups

  • Communication: New and existing financial products

  • Competitor Mystery Shopping

  • Luxury In-store Display

  • Trade-off Pricing Research

  • Understanding the use of Temporary Labour

  • Website Development

  • Understanding Local Business Needs

  • International Competitor Mystery Shopping

  • Development of the Direct Offering

  • Revitalising Existing Brand

  • Financial Brand Satisfaction Tracking

  • Global Advertising Campaign

  • Public Consultation - Waste

  • Understanding the Sales Journey Experience from both sides

  • Audience Development Plan

  • Help Desk Mystery Shopping

  • Affinities Partner

  • Compliance Mystery Shopping

  • Understanding Attrition

  • Understanding Customer Pricing

  • Benchmarking Mystery Shopping

  • Product Development using Ethnography

  • Loyalty Scheme

  • Developing marketing materials for new products

  • New Expert Information Product

  • Mixed Media Advertising Analysis

  • Strategic Brand Development

  • Visitor Survey

  • Brand Image Research

  • Engaging adults back into education

  • Driving business growth

  • Brand Development & Product Screening

  • Prototype Evaluation

  • Reader Satisfaction

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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