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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Attrition

  • International Competitor Mystery Shopping

  • Brand Image Research

  • Driving business growth

  • Brand Development & Product Screening

  • Communication: New and existing financial products

  • Understanding Customer Pricing

  • Financial Brand Satisfaction Tracking

  • Cathedral Visitor Survey

  • Competitor Mystery Shopping

  • Global Advertising Campaign

  • Website Development

  • Plasterboard Packaging Research

  • Multi-national Usage & Attitude Survey

  • Help Desk Mystery Shopping

  • Understanding the use of Temporary Labour

  • Audience Development Plan

  • Broker Relationship Survey

  • Strategic Brand Development

  • Tourism Focus Groups

  • Development of the Direct Offering

  • Adult Home Care Tracking Product Development

  • Luxury In-store Display

  • Brand Development

  • Visitor Survey

  • Developing marketing materials for new products

  • Product Development using Ethnography

  • Marketing consultancy for direct insurance

  • International Satisfaction & Development

  • Mixed Media Advertising Analysis

  • New Expert Information Product

  • Understanding Local Business Needs

  • Service Delivery Mystery Shopping

  • Affinities Partner

  • Comms testing alongside NPD

  • Prototype Evaluation

  • Sentencers' Satisfaction Survey

  • Public Consultation - Waste

  • Public Consultation - Council Tax

  • Understanding the Sales Journey Experience from both sides

  • Satisfaction Survey (Housing)

  • Staff Surveys

  • Housing Scheme Test

  • Compliance Mystery Shopping

  • Reader Satisfaction

  • Benchmarking Mystery Shopping

  • Loyalty Scheme

  • Trade-off Pricing Research

  • Engaging adults back into education

  • Sports Facility Survey

  • Revitalising Existing Brand

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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