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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Multi-national Usage & Attitude Survey

  • Audience Development Plan

  • Brand Development & Product Screening

  • Product Development using Ethnography

  • International Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Benchmarking Mystery Shopping

  • Communication: New and existing financial products

  • Engaging adults back into education

  • Public Consultation - Council Tax

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • Cathedral Visitor Survey

  • Affinities Partner

  • Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Staff Surveys

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • Developing marketing materials for new products

  • Mixed Media Advertising Analysis

  • Brand Image Research

  • Sports Facility Survey

  • Global Advertising Campaign

  • Service Delivery Mystery Shopping

  • New Expert Information Product

  • Help Desk Mystery Shopping

  • Satisfaction Survey (Housing)

  • Understanding the use of Temporary Labour

  • Sentencers' Satisfaction Survey

  • Trade-off Pricing Research

  • Brand Development

  • Comms testing alongside NPD

  • Understanding Local Business Needs

  • Revitalising Existing Brand

  • Public Consultation - Waste

  • Understanding Attrition

  • Tourism Focus Groups

  • International Satisfaction & Development

  • Luxury In-store Display

  • Prototype Evaluation

  • Loyalty Scheme

  • Understanding Customer Pricing

  • Visitor Survey

  • Driving business growth

  • Housing Scheme Test

  • Development of the Direct Offering

  • Understanding the Sales Journey Experience from both sides

  • Compliance Mystery Shopping

  • Broker Relationship Survey

  • Website Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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