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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Attrition

  • Plasterboard Packaging Research

  • Satisfaction Survey (Housing)

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Service Delivery Mystery Shopping

  • Driving business growth

  • Comms testing alongside NPD

  • Understanding Customer Pricing

  • Strategic Brand Development

  • Understanding Local Business Needs

  • Brand Development

  • Brand Development & Product Screening

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Staff Surveys

  • Development of the Direct Offering

  • Reader Satisfaction

  • Communication: New and existing financial products

  • Trade-off Pricing Research

  • New Expert Information Product

  • Understanding the use of Temporary Labour

  • Affinities Partner

  • International Competitor Mystery Shopping

  • Engaging adults back into education

  • Competitor Mystery Shopping

  • Product Development using Ethnography

  • Revitalising Existing Brand

  • Website Development

  • Brand Image Research

  • Broker Relationship Survey

  • Developing marketing materials for new products

  • Visitor Survey

  • Loyalty Scheme

  • Help Desk Mystery Shopping

  • Global Advertising Campaign

  • International Satisfaction & Development

  • Adult Home Care Tracking Product Development

  • Understanding the Sales Journey Experience from both sides

  • Luxury In-store Display

  • Housing Scheme Test

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Audience Development Plan

  • Multi-national Usage & Attitude Survey

  • Mixed Media Advertising Analysis

  • Cathedral Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Sports Facility Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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