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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Development

  • New Expert Information Product

  • Understanding Attrition

  • Developing marketing materials for new products

  • Affinities Partner

  • Loyalty Scheme

  • Tourism Focus Groups

  • Broker Relationship Survey

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • Compliance Mystery Shopping

  • Competitor Mystery Shopping

  • Prototype Evaluation

  • Sports Facility Survey

  • Revitalising Existing Brand

  • Benchmarking Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Visitor Survey

  • Comms testing alongside NPD

  • Driving business growth

  • Help Desk Mystery Shopping

  • Communication: New and existing financial products

  • Understanding the use of Temporary Labour

  • Financial Brand Satisfaction Tracking

  • Cathedral Visitor Survey

  • Engaging adults back into education

  • Plasterboard Packaging Research

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Brand Image Research

  • Brand Development & Product Screening

  • Mixed Media Advertising Analysis

  • Service Delivery Mystery Shopping

  • Website Development

  • International Satisfaction & Development

  • Audience Development Plan

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Understanding Customer Pricing

  • Strategic Brand Development

  • Development of the Direct Offering

  • Public Consultation - Council Tax

  • Understanding Local Business Needs

  • Staff Surveys

  • Product Development using Ethnography

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Housing Scheme Test

  • Luxury In-store Display

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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