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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Image Research

  • Product Development using Ethnography

  • Communication: New and existing financial products

  • Broker Relationship Survey

  • Reader Satisfaction

  • Mixed Media Advertising Analysis

  • Understanding the use of Temporary Labour

  • Loyalty Scheme

  • Understanding Customer Pricing

  • Trade-off Pricing Research

  • Financial Brand Satisfaction Tracking

  • Revitalising Existing Brand

  • Developing marketing materials for new products

  • Engaging adults back into education

  • Strategic Brand Development

  • Housing Scheme Test

  • Affinities Partner

  • Sports Facility Survey

  • Audience Development Plan

  • Understanding Local Business Needs

  • Public Consultation - Council Tax

  • Competitor Mystery Shopping

  • Prototype Evaluation

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Luxury In-store Display

  • Staff Surveys

  • Marketing consultancy for direct insurance

  • Website Development

  • International Competitor Mystery Shopping

  • Brand Development

  • Service Delivery Mystery Shopping

  • Tourism Focus Groups

  • Comms testing alongside NPD

  • Development of the Direct Offering

  • International Satisfaction & Development

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Compliance Mystery Shopping

  • Satisfaction Survey (Housing)

  • New Expert Information Product

  • Brand Development & Product Screening

  • Sentencers' Satisfaction Survey

  • Help Desk Mystery Shopping

  • Cathedral Visitor Survey

  • Global Advertising Campaign

  • Understanding Attrition

  • Driving business growth

  • Visitor Survey

  • Plasterboard Packaging Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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