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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Driving business growth

  • Understanding the Sales Journey Experience from both sides

  • Development of the Direct Offering

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Compliance Mystery Shopping

  • Public Consultation - Council Tax

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • Understanding Local Business Needs

  • Visitor Survey

  • Prototype Evaluation

  • Brand Development & Product Screening

  • Plasterboard Packaging Research

  • Adult Home Care Tracking Product Development

  • Marketing consultancy for direct insurance

  • Affinities Partner

  • Strategic Brand Development

  • Broker Relationship Survey

  • Luxury In-store Display

  • Financial Brand Satisfaction Tracking

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Trade-off Pricing Research

  • Sports Facility Survey

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Multi-national Usage & Attitude Survey

  • Brand Image Research

  • Global Advertising Campaign

  • Audience Development Plan

  • Satisfaction Survey (Housing)

  • International Competitor Mystery Shopping

  • Housing Scheme Test

  • Product Development using Ethnography

  • Loyalty Scheme

  • Understanding Attrition

  • Brand Development

  • New Expert Information Product

  • Developing marketing materials for new products

  • Staff Surveys

  • Competitor Mystery Shopping

  • Tourism Focus Groups

  • Understanding Customer Pricing

  • Public Consultation - Waste

  • Website Development

  • Service Delivery Mystery Shopping

  • Engaging adults back into education

  • Communication: New and existing financial products

  • Understanding the use of Temporary Labour

  • Reader Satisfaction

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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