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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Development of the Direct Offering

  • Public Consultation - Council Tax

  • Financial Brand Satisfaction Tracking

  • Luxury In-store Display

  • Understanding the Sales Journey Experience from both sides

  • Brand Development

  • Strategic Brand Development

  • Driving business growth

  • Global Advertising Campaign

  • Multi-national Usage & Attitude Survey

  • Cathedral Visitor Survey

  • Help Desk Mystery Shopping

  • Marketing consultancy for direct insurance

  • Brand Image Research

  • Product Development using Ethnography

  • International Satisfaction & Development

  • Plasterboard Packaging Research

  • Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Revitalising Existing Brand

  • Public Consultation - Waste

  • Comms testing alongside NPD

  • Understanding the use of Temporary Labour

  • Housing Scheme Test

  • Benchmarking Mystery Shopping

  • International Competitor Mystery Shopping

  • Reader Satisfaction

  • Brand Development & Product Screening

  • Compliance Mystery Shopping

  • Affinities Partner

  • Communication: New and existing financial products

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Service Delivery Mystery Shopping

  • Visitor Survey

  • Understanding Attrition

  • Mixed Media Advertising Analysis

  • Prototype Evaluation

  • Engaging adults back into education

  • Tourism Focus Groups

  • Sentencers' Satisfaction Survey

  • Sports Facility Survey

  • Loyalty Scheme

  • New Expert Information Product

  • Understanding Local Business Needs

  • Website Development

  • Staff Surveys

  • Trade-off Pricing Research

  • Understanding Customer Pricing

  • Audience Development Plan

  • Broker Relationship Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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