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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Luxury In-store Display

  • Understanding Local Business Needs

  • Cathedral Visitor Survey

  • Strategic Brand Development

  • Housing Scheme Test

  • Staff Surveys

  • Engaging adults back into education

  • Sports Facility Survey

  • Developing marketing materials for new products

  • Global Advertising Campaign

  • Financial Brand Satisfaction Tracking

  • Adult Home Care Tracking Product Development

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Trade-off Pricing Research

  • International Satisfaction & Development

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • Understanding the use of Temporary Labour

  • Loyalty Scheme

  • Prototype Evaluation

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Reader Satisfaction

  • Understanding Attrition

  • Help Desk Mystery Shopping

  • Brand Image Research

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • Satisfaction Survey (Housing)

  • Website Development

  • Development of the Direct Offering

  • Affinities Partner

  • Audience Development Plan

  • New Expert Information Product

  • Brand Development & Product Screening

  • Competitor Mystery Shopping

  • Tourism Focus Groups

  • Brand Development

  • Communication: New and existing financial products

  • Public Consultation - Waste

  • Benchmarking Mystery Shopping

  • Comms testing alongside NPD

  • Service Delivery Mystery Shopping

  • Broker Relationship Survey

  • Driving business growth

  • Public Consultation - Council Tax

  • Plasterboard Packaging Research

  • Revitalising Existing Brand

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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