Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Prototype Evaluation

  • Development of the Direct Offering

  • Brand Development

  • Brand Development & Product Screening

  • Compliance Mystery Shopping

  • Cathedral Visitor Survey

  • Product Development using Ethnography

  • Comms testing alongside NPD

  • Sentencers' Satisfaction Survey

  • Help Desk Mystery Shopping

  • Understanding Attrition

  • Understanding the use of Temporary Labour

  • Adult Home Care Tracking Product Development

  • Reader Satisfaction

  • Audience Development Plan

  • International Satisfaction & Development

  • Mixed Media Advertising Analysis

  • Revitalising Existing Brand

  • Affinities Partner

  • New Expert Information Product

  • Strategic Brand Development

  • Developing marketing materials for new products

  • Tourism Focus Groups

  • Communication: New and existing financial products

  • Service Delivery Mystery Shopping

  • Marketing consultancy for direct insurance

  • Trade-off Pricing Research

  • Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Understanding Customer Pricing

  • Sports Facility Survey

  • Public Consultation - Waste

  • Broker Relationship Survey

  • Website Development

  • Driving business growth

  • Understanding the Sales Journey Experience from both sides

  • Brand Image Research

  • Staff Surveys

  • Visitor Survey

  • Housing Scheme Test

  • Understanding Local Business Needs

  • Loyalty Scheme

  • Engaging adults back into education

  • Benchmarking Mystery Shopping

  • International Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Global Advertising Campaign

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Council Tax

  • Satisfaction Survey (Housing)

  • Luxury In-store Display

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us