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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Engaging adults back into education

  • Prototype Evaluation

  • Brand Development & Product Screening

  • Satisfaction Survey (Housing)

  • Sentencers' Satisfaction Survey

  • Trade-off Pricing Research

  • Website Development

  • Adult Home Care Tracking Product Development

  • Understanding Local Business Needs

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Strategic Brand Development

  • Developing marketing materials for new products

  • Understanding the Sales Journey Experience from both sides

  • Mixed Media Advertising Analysis

  • Benchmarking Mystery Shopping

  • Driving business growth

  • Brand Image Research

  • Loyalty Scheme

  • Competitor Mystery Shopping

  • Reader Satisfaction

  • Product Development using Ethnography

  • Staff Surveys

  • Public Consultation - Council Tax

  • Visitor Survey

  • Help Desk Mystery Shopping

  • Understanding Customer Pricing

  • Sports Facility Survey

  • International Competitor Mystery Shopping

  • Brand Development

  • Marketing consultancy for direct insurance

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Broker Relationship Survey

  • Understanding Attrition

  • Communication: New and existing financial products

  • Compliance Mystery Shopping

  • International Satisfaction & Development

  • Comms testing alongside NPD

  • Audience Development Plan

  • Affinities Partner

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Development of the Direct Offering

  • Global Advertising Campaign

  • New Expert Information Product

  • Cathedral Visitor Survey

  • Understanding the use of Temporary Labour

  • Revitalising Existing Brand

  • Housing Scheme Test

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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