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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the use of Temporary Labour

  • Driving business growth

  • Multi-national Usage & Attitude Survey

  • Understanding the Sales Journey Experience from both sides

  • Prototype Evaluation

  • Understanding Attrition

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Housing Scheme Test

  • Help Desk Mystery Shopping

  • International Satisfaction & Development

  • Adult Home Care Tracking Product Development

  • Marketing consultancy for direct insurance

  • Brand Development & Product Screening

  • Affinities Partner

  • Cathedral Visitor Survey

  • Competitor Mystery Shopping

  • Tourism Focus Groups

  • Loyalty Scheme

  • Staff Surveys

  • Understanding Local Business Needs

  • Visitor Survey

  • Revitalising Existing Brand

  • Service Delivery Mystery Shopping

  • Satisfaction Survey (Housing)

  • Brand Development

  • Strategic Brand Development

  • Reader Satisfaction

  • Sports Facility Survey

  • Audience Development Plan

  • Brand Image Research

  • Developing marketing materials for new products

  • New Expert Information Product

  • International Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Public Consultation - Waste

  • Compliance Mystery Shopping

  • Broker Relationship Survey

  • Financial Brand Satisfaction Tracking

  • Engaging adults back into education

  • Communication: New and existing financial products

  • Trade-off Pricing Research

  • Development of the Direct Offering

  • Comms testing alongside NPD

  • Luxury In-store Display

  • Plasterboard Packaging Research

  • Product Development using Ethnography

  • Website Development

  • Public Consultation - Council Tax

  • Mixed Media Advertising Analysis

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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