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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Staff Surveys

  • Communication: New and existing financial products

  • Understanding the Sales Journey Experience from both sides

  • Development of the Direct Offering

  • Public Consultation - Council Tax

  • International Satisfaction & Development

  • Product Development using Ethnography

  • Marketing consultancy for direct insurance

  • Website Development

  • International Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Understanding the use of Temporary Labour

  • Prototype Evaluation

  • Visitor Survey

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • Mixed Media Advertising Analysis

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Satisfaction Survey (Housing)

  • Broker Relationship Survey

  • Brand Development & Product Screening

  • Tourism Focus Groups

  • Help Desk Mystery Shopping

  • New Expert Information Product

  • Understanding Attrition

  • Plasterboard Packaging Research

  • Driving business growth

  • Audience Development Plan

  • Reader Satisfaction

  • Financial Brand Satisfaction Tracking

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Brand Development

  • Trade-off Pricing Research

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Brand Image Research

  • Strategic Brand Development

  • Affinities Partner

  • Housing Scheme Test

  • Cathedral Visitor Survey

  • Luxury In-store Display

  • Global Advertising Campaign

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • Sentencers' Satisfaction Survey

  • Service Delivery Mystery Shopping

  • Public Consultation - Waste

  • Revitalising Existing Brand

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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