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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Global Advertising Campaign

  • Loyalty Scheme

  • Adult Home Care Tracking Product Development

  • Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Brand Image Research

  • Financial Brand Satisfaction Tracking

  • Understanding Attrition

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • Comms testing alongside NPD

  • Tourism Focus Groups

  • Luxury In-store Display

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Multi-national Usage & Attitude Survey

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Brand Development & Product Screening

  • Understanding the Sales Journey Experience from both sides

  • Visitor Survey

  • Sports Facility Survey

  • Broker Relationship Survey

  • Cathedral Visitor Survey

  • Public Consultation - Council Tax

  • International Competitor Mystery Shopping

  • Development of the Direct Offering

  • Website Development

  • Service Delivery Mystery Shopping

  • Engaging adults back into education

  • Strategic Brand Development

  • Developing marketing materials for new products

  • Understanding Local Business Needs

  • Brand Development

  • International Satisfaction & Development

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • Prototype Evaluation

  • Driving business growth

  • Help Desk Mystery Shopping

  • Communication: New and existing financial products

  • Product Development using Ethnography

  • Audience Development Plan

  • Understanding the use of Temporary Labour

  • Affinities Partner

  • New Expert Information Product

  • Staff Surveys

  • Revitalising Existing Brand

  • Housing Scheme Test

  • Public Consultation - Waste

  • Benchmarking Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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