Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Loyalty Scheme

  • Product Development using Ethnography

  • Affinities Partner

  • Adult Home Care Tracking Product Development

  • Mixed Media Advertising Analysis

  • Understanding Customer Pricing

  • Understanding Attrition

  • Development of the Direct Offering

  • Website Development

  • Sentencers' Satisfaction Survey

  • Staff Surveys

  • Benchmarking Mystery Shopping

  • Public Consultation - Council Tax

  • Engaging adults back into education

  • Global Advertising Campaign

  • Public Consultation - Waste

  • Understanding Local Business Needs

  • Housing Scheme Test

  • International Satisfaction & Development

  • Luxury In-store Display

  • Financial Brand Satisfaction Tracking

  • Multi-national Usage & Attitude Survey

  • Compliance Mystery Shopping

  • Service Delivery Mystery Shopping

  • Developing marketing materials for new products

  • Help Desk Mystery Shopping

  • Brand Development

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Brand Development & Product Screening

  • Satisfaction Survey (Housing)

  • New Expert Information Product

  • Competitor Mystery Shopping

  • Broker Relationship Survey

  • Understanding the Sales Journey Experience from both sides

  • Audience Development Plan

  • Understanding the use of Temporary Labour

  • Strategic Brand Development

  • Trade-off Pricing Research

  • Revitalising Existing Brand

  • Plasterboard Packaging Research

  • Sports Facility Survey

  • Cathedral Visitor Survey

  • Reader Satisfaction

  • Communication: New and existing financial products

  • Comms testing alongside NPD

  • Tourism Focus Groups

  • Driving business growth

  • Prototype Evaluation

  • International Competitor Mystery Shopping

  • Brand Image Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us