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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • International Competitor Mystery Shopping

  • Housing Scheme Test

  • Understanding the use of Temporary Labour

  • International Satisfaction & Development

  • Brand Image Research

  • Global Advertising Campaign

  • Understanding Customer Pricing

  • Trade-off Pricing Research

  • Strategic Brand Development

  • Affinities Partner

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Plasterboard Packaging Research

  • Cathedral Visitor Survey

  • Website Development

  • Revitalising Existing Brand

  • Audience Development Plan

  • Public Consultation - Waste

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Staff Surveys

  • Compliance Mystery Shopping

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Prototype Evaluation

  • Comms testing alongside NPD

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • Understanding Local Business Needs

  • Tourism Focus Groups

  • Financial Brand Satisfaction Tracking

  • Visitor Survey

  • Understanding Attrition

  • Loyalty Scheme

  • Engaging adults back into education

  • Development of the Direct Offering

  • Sports Facility Survey

  • Satisfaction Survey (Housing)

  • Brand Development & Product Screening

  • Communication: New and existing financial products

  • Mixed Media Advertising Analysis

  • Broker Relationship Survey

  • Developing marketing materials for new products

  • Public Consultation - Council Tax

  • Driving business growth

  • Multi-national Usage & Attitude Survey

  • Brand Development

  • Adult Home Care Tracking Product Development

  • Product Development using Ethnography

  • Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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