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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sentencers' Satisfaction Survey

  • Brand Image Research

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Understanding Attrition

  • New Expert Information Product

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Understanding Customer Pricing

  • Revitalising Existing Brand

  • Sports Facility Survey

  • International Satisfaction & Development

  • Affinities Partner

  • Product Development using Ethnography

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Developing marketing materials for new products

  • Brand Development

  • Understanding the use of Temporary Labour

  • Loyalty Scheme

  • Tourism Focus Groups

  • Public Consultation - Waste

  • Help Desk Mystery Shopping

  • Staff Surveys

  • Satisfaction Survey (Housing)

  • Comms testing alongside NPD

  • Reader Satisfaction

  • Luxury In-store Display

  • Understanding Local Business Needs

  • Understanding the Sales Journey Experience from both sides

  • Audience Development Plan

  • Website Development

  • Service Delivery Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Visitor Survey

  • Housing Scheme Test

  • Global Advertising Campaign

  • Driving business growth

  • Development of the Direct Offering

  • Trade-off Pricing Research

  • Plasterboard Packaging Research

  • Mixed Media Advertising Analysis

  • Brand Development & Product Screening

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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