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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Multi-national Usage & Attitude Survey

  • Affinities Partner

  • Financial Brand Satisfaction Tracking

  • Brand Image Research

  • Housing Scheme Test

  • Engaging adults back into education

  • Mixed Media Advertising Analysis

  • Strategic Brand Development

  • Comms testing alongside NPD

  • Global Advertising Campaign

  • Understanding Local Business Needs

  • Understanding the Sales Journey Experience from both sides

  • Understanding Customer Pricing

  • Understanding the use of Temporary Labour

  • New Expert Information Product

  • Prototype Evaluation

  • Visitor Survey

  • Development of the Direct Offering

  • Staff Surveys

  • Satisfaction Survey (Housing)

  • Tourism Focus Groups

  • Revitalising Existing Brand

  • Luxury In-store Display

  • Help Desk Mystery Shopping

  • Public Consultation - Waste

  • Loyalty Scheme

  • Public Consultation - Council Tax

  • International Satisfaction & Development

  • Audience Development Plan

  • Driving business growth

  • Product Development using Ethnography

  • Trade-off Pricing Research

  • Sports Facility Survey

  • Cathedral Visitor Survey

  • Brand Development

  • Benchmarking Mystery Shopping

  • Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Understanding Attrition

  • Brand Development & Product Screening

  • Service Delivery Mystery Shopping

  • Communication: New and existing financial products

  • Website Development

  • Compliance Mystery Shopping

  • Broker Relationship Survey

  • Marketing consultancy for direct insurance

  • Developing marketing materials for new products

  • Plasterboard Packaging Research

  • Reader Satisfaction

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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