Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Driving business growth

  • Plasterboard Packaging Research

  • Staff Surveys

  • Help Desk Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Housing Scheme Test

  • Cathedral Visitor Survey

  • Service Delivery Mystery Shopping

  • Compliance Mystery Shopping

  • Engaging adults back into education

  • Competitor Mystery Shopping

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Multi-national Usage & Attitude Survey

  • New Expert Information Product

  • Communication: New and existing financial products

  • Luxury In-store Display

  • Understanding Local Business Needs

  • Tourism Focus Groups

  • Satisfaction Survey (Housing)

  • Development of the Direct Offering

  • Comms testing alongside NPD

  • Revitalising Existing Brand

  • Reader Satisfaction

  • Mixed Media Advertising Analysis

  • International Satisfaction & Development

  • Sports Facility Survey

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • Website Development

  • Prototype Evaluation

  • Public Consultation - Council Tax

  • Public Consultation - Waste

  • Audience Development Plan

  • Understanding Customer Pricing

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Global Advertising Campaign

  • Marketing consultancy for direct insurance

  • Understanding Attrition

  • Trade-off Pricing Research

  • Sentencers' Satisfaction Survey

  • Understanding the use of Temporary Labour

  • Affinities Partner

  • Adult Home Care Tracking Product Development

  • Broker Relationship Survey

  • Benchmarking Mystery Shopping

  • Brand Development

  • Brand Image Research

  • Strategic Brand Development

  • Visitor Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us