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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Tourism Focus Groups

  • Public Consultation - Waste

  • Understanding the Sales Journey Experience from both sides

  • Service Delivery Mystery Shopping

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

  • Prototype Evaluation

  • Website Development

  • Competitor Mystery Shopping

  • Visitor Survey

  • Housing Scheme Test

  • Understanding Attrition

  • New Expert Information Product

  • Public Consultation - Council Tax

  • Satisfaction Survey (Housing)

  • Comms testing alongside NPD

  • Driving business growth

  • Help Desk Mystery Shopping

  • Communication: New and existing financial products

  • Marketing consultancy for direct insurance

  • Strategic Brand Development

  • Understanding the use of Temporary Labour

  • Mixed Media Advertising Analysis

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Brand Image Research

  • Developing marketing materials for new products

  • Development of the Direct Offering

  • Revitalising Existing Brand

  • International Satisfaction & Development

  • Reader Satisfaction

  • Staff Surveys

  • Brand Development

  • Sentencers' Satisfaction Survey

  • International Competitor Mystery Shopping

  • Broker Relationship Survey

  • Audience Development Plan

  • Affinities Partner

  • Adult Home Care Tracking Product Development

  • Cathedral Visitor Survey

  • Loyalty Scheme

  • Luxury In-store Display

  • Financial Brand Satisfaction Tracking

  • Sports Facility Survey

  • Trade-off Pricing Research

  • Brand Development & Product Screening

  • Plasterboard Packaging Research

  • Understanding Local Business Needs

  • Multi-national Usage & Attitude Survey

  • Compliance Mystery Shopping

  • Engaging adults back into education

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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