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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Development of the Direct Offering

  • Service Delivery Mystery Shopping

  • Website Development

  • Plasterboard Packaging Research

  • Broker Relationship Survey

  • Prototype Evaluation

  • International Satisfaction & Development

  • Housing Scheme Test

  • Developing marketing materials for new products

  • Satisfaction Survey (Housing)

  • Engaging adults back into education

  • Tourism Focus Groups

  • Affinities Partner

  • Understanding Customer Pricing

  • Loyalty Scheme

  • Understanding the Sales Journey Experience from both sides

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Luxury In-store Display

  • Understanding Attrition

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • Strategic Brand Development

  • Multi-national Usage & Attitude Survey

  • Visitor Survey

  • Public Consultation - Council Tax

  • Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • Sentencers' Satisfaction Survey

  • Financial Brand Satisfaction Tracking

  • Global Advertising Campaign

  • Communication: New and existing financial products

  • New Expert Information Product

  • Understanding the use of Temporary Labour

  • Adult Home Care Tracking Product Development

  • Compliance Mystery Shopping

  • Understanding Local Business Needs

  • Reader Satisfaction

  • Sports Facility Survey

  • Driving business growth

  • Staff Surveys

  • Product Development using Ethnography

  • Marketing consultancy for direct insurance

  • Brand Development & Product Screening

  • Comms testing alongside NPD

  • Mixed Media Advertising Analysis

  • Public Consultation - Waste

  • Audience Development Plan

  • Brand Development

  • Brand Image Research

  • Help Desk Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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