Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Prototype Evaluation

  • Global Advertising Campaign

  • Sports Facility Survey

  • Brand Development & Product Screening

  • Comms testing alongside NPD

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • Understanding Local Business Needs

  • Visitor Survey

  • Trade-off Pricing Research

  • Website Development

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • International Satisfaction & Development

  • Driving business growth

  • Communication: New and existing financial products

  • Engaging adults back into education

  • New Expert Information Product

  • Development of the Direct Offering

  • Competitor Mystery Shopping

  • Audience Development Plan

  • Mixed Media Advertising Analysis

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Developing marketing materials for new products

  • Broker Relationship Survey

  • Multi-national Usage & Attitude Survey

  • Affinities Partner

  • Staff Surveys

  • Brand Development

  • Public Consultation - Council Tax

  • Cathedral Visitor Survey

  • Housing Scheme Test

  • Brand Image Research

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • Compliance Mystery Shopping

  • Service Delivery Mystery Shopping

  • Satisfaction Survey (Housing)

  • Loyalty Scheme

  • Public Consultation - Waste

  • Understanding Attrition

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Benchmarking Mystery Shopping

  • Luxury In-store Display

  • Financial Brand Satisfaction Tracking

  • Adult Home Care Tracking Product Development

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us