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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • Understanding Local Business Needs

  • Trade-off Pricing Research

  • Audience Development Plan

  • Multi-national Usage & Attitude Survey

  • Staff Surveys

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Website Development

  • Luxury In-store Display

  • Competitor Mystery Shopping

  • Visitor Survey

  • Engaging adults back into education

  • Tourism Focus Groups

  • Affinities Partner

  • Sentencers' Satisfaction Survey

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • Driving business growth

  • Prototype Evaluation

  • Satisfaction Survey (Housing)

  • Marketing consultancy for direct insurance

  • Broker Relationship Survey

  • Financial Brand Satisfaction Tracking

  • Understanding Attrition

  • Public Consultation - Council Tax

  • Understanding Customer Pricing

  • Strategic Brand Development

  • Mixed Media Advertising Analysis

  • Adult Home Care Tracking Product Development

  • Plasterboard Packaging Research

  • Brand Image Research

  • Brand Development & Product Screening

  • Comms testing alongside NPD

  • Loyalty Scheme

  • Service Delivery Mystery Shopping

  • Development of the Direct Offering

  • Sports Facility Survey

  • New Expert Information Product

  • Product Development using Ethnography

  • Housing Scheme Test

  • Compliance Mystery Shopping

  • Brand Development

  • Reader Satisfaction

  • Global Advertising Campaign

  • International Competitor Mystery Shopping

  • International Satisfaction & Development

  • Revitalising Existing Brand

  • Communication: New and existing financial products

  • Help Desk Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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