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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Competitor Mystery Shopping

  • Staff Surveys

  • Public Consultation - Waste

  • Public Consultation - Council Tax

  • Plasterboard Packaging Research

  • Mixed Media Advertising Analysis

  • Trade-off Pricing Research

  • Financial Brand Satisfaction Tracking

  • Broker Relationship Survey

  • Developing marketing materials for new products

  • Brand Image Research

  • Help Desk Mystery Shopping

  • Revitalising Existing Brand

  • Audience Development Plan

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Housing Scheme Test

  • Sentencers' Satisfaction Survey

  • Communication: New and existing financial products

  • Affinities Partner

  • Product Development using Ethnography

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Adult Home Care Tracking Product Development

  • Brand Development

  • Website Development

  • Sports Facility Survey

  • Cathedral Visitor Survey

  • Service Delivery Mystery Shopping

  • Strategic Brand Development

  • Compliance Mystery Shopping

  • Comms testing alongside NPD

  • Understanding the Sales Journey Experience from both sides

  • Understanding the use of Temporary Labour

  • Understanding Attrition

  • Global Advertising Campaign

  • Luxury In-store Display

  • Driving business growth

  • Visitor Survey

  • Development of the Direct Offering

  • New Expert Information Product

  • Multi-national Usage & Attitude Survey

  • Representative panel building

  • Engaging adults back into education

  • International Satisfaction & Development

  • Marketing consultancy for direct insurance

  • Reader Satisfaction

  • Loyalty Scheme

  • Understanding Local Business Needs

  • Prototype Evaluation

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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