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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Mixed Media Advertising Analysis

  • Trade-off Pricing Research

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Audience Development Plan

  • Prototype Evaluation

  • Broker Relationship Survey

  • Revitalising Existing Brand

  • Reader Satisfaction

  • Staff Surveys

  • Housing Scheme Test

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • New Expert Information Product

  • Communication: New and existing financial products

  • Driving business growth

  • Understanding Customer Pricing

  • Brand Development

  • Plasterboard Packaging Research

  • Multi-national Usage & Attitude Survey

  • Product Development using Ethnography

  • Sentencers' Satisfaction Survey

  • Public Consultation - Council Tax

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Loyalty Scheme

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Engaging adults back into education

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • International Satisfaction & Development

  • International Competitor Mystery Shopping

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Understanding the use of Temporary Labour

  • Compliance Mystery Shopping

  • Marketing consultancy for direct insurance

  • Service Delivery Mystery Shopping

  • Affinities Partner

  • Help Desk Mystery Shopping

  • Understanding Local Business Needs

  • Understanding Attrition

  • Sports Facility Survey

  • Tourism Focus Groups

  • Website Development

  • Cathedral Visitor Survey

  • Public Consultation - Waste

  • Brand Development & Product Screening

  • Luxury In-store Display

  • Development of the Direct Offering

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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