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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Plasterboard Packaging Research

  • Brand Development

  • Understanding Customer Pricing

  • Cathedral Visitor Survey

  • Compliance Mystery Shopping

  • Staff Surveys

  • Housing Scheme Test

  • Loyalty Scheme

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • International Competitor Mystery Shopping

  • Benchmarking Mystery Shopping

  • Developing marketing materials for new products

  • Audience Development Plan

  • Product Development using Ethnography

  • Global Advertising Campaign

  • Strategic Brand Development

  • Development of the Direct Offering

  • Brand Development & Product Screening

  • Reader Satisfaction

  • New Expert Information Product

  • Financial Brand Satisfaction Tracking

  • Prototype Evaluation

  • Public Consultation - Council Tax

  • Brand Image Research

  • Comms testing alongside NPD

  • Luxury In-store Display

  • Engaging adults back into education

  • Broker Relationship Survey

  • Affinities Partner

  • Marketing consultancy for direct insurance

  • Driving business growth

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Sentencers' Satisfaction Survey

  • Sports Facility Survey

  • Revitalising Existing Brand

  • Trade-off Pricing Research

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Understanding Local Business Needs

  • International Satisfaction & Development

  • Mixed Media Advertising Analysis

  • Website Development

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Adult Home Care Tracking Product Development

  • Communication: New and existing financial products

  • Help Desk Mystery Shopping

  • Understanding Attrition

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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