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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Development of the Direct Offering

  • Compliance Mystery Shopping

  • Brand Development & Product Screening

  • Strategic Brand Development

  • Service Delivery Mystery Shopping

  • Audience Development Plan

  • Understanding Local Business Needs

  • Reader Satisfaction

  • Multi-national Usage & Attitude Survey

  • Adult Home Care Tracking Product Development

  • Understanding the Sales Journey Experience from both sides

  • Trade-off Pricing Research

  • Financial Brand Satisfaction Tracking

  • Product Development using Ethnography

  • Website Development

  • Sentencers' Satisfaction Survey

  • Staff Surveys

  • Global Advertising Campaign

  • Loyalty Scheme

  • Prototype Evaluation

  • Competitor Mystery Shopping

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Sports Facility Survey

  • International Satisfaction & Development

  • Housing Scheme Test

  • Brand Development

  • Public Consultation - Council Tax

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Public Consultation - Waste

  • Mixed Media Advertising Analysis

  • Affinities Partner

  • Driving business growth

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Engaging adults back into education

  • Help Desk Mystery Shopping

  • Visitor Survey

  • Revitalising Existing Brand

  • Brand Image Research

  • Understanding the use of Temporary Labour

  • Developing marketing materials for new products

  • Understanding Customer Pricing

  • Satisfaction Survey (Housing)

  • Broker Relationship Survey

  • Communication: New and existing financial products

  • Luxury In-store Display

  • Tourism Focus Groups

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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