Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Development of the Direct Offering

  • Public Consultation - Waste

  • Sports Facility Survey

  • Revitalising Existing Brand

  • Brand Image Research

  • Adult Home Care Tracking Product Development

  • Reader Satisfaction

  • Help Desk Mystery Shopping

  • Staff Surveys

  • Marketing consultancy for direct insurance

  • Affinities Partner

  • Understanding Attrition

  • Cathedral Visitor Survey

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Compliance Mystery Shopping

  • Global Advertising Campaign

  • Product Development using Ethnography

  • Benchmarking Mystery Shopping

  • Visitor Survey

  • Mixed Media Advertising Analysis

  • Developing marketing materials for new products

  • Trade-off Pricing Research

  • Prototype Evaluation

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Broker Relationship Survey

  • Understanding the Sales Journey Experience from both sides

  • Brand Development

  • Loyalty Scheme

  • Website Development

  • Driving business growth

  • International Competitor Mystery Shopping

  • International Satisfaction & Development

  • Strategic Brand Development

  • Engaging adults back into education

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Luxury In-store Display

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • New Expert Information Product

  • Audience Development Plan

  • Financial Brand Satisfaction Tracking

  • Understanding Local Business Needs

  • Housing Scheme Test

  • Brand Development & Product Screening

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us