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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Service Delivery Mystery Shopping

  • New Expert Information Product

  • Sports Facility Survey

  • Reader Satisfaction

  • Loyalty Scheme

  • Understanding Local Business Needs

  • Sentencers' Satisfaction Survey

  • Understanding the Sales Journey Experience from both sides

  • Plasterboard Packaging Research

  • Financial Brand Satisfaction Tracking

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Cathedral Visitor Survey

  • Brand Development

  • Website Development

  • Understanding the use of Temporary Labour

  • Comms testing alongside NPD

  • Tourism Focus Groups

  • Product Development using Ethnography

  • Global Advertising Campaign

  • Driving business growth

  • Understanding Customer Pricing

  • Public Consultation - Waste

  • International Satisfaction & Development

  • Developing marketing materials for new products

  • Strategic Brand Development

  • Marketing consultancy for direct insurance

  • Compliance Mystery Shopping

  • Satisfaction Survey (Housing)

  • Brand Image Research

  • Communication: New and existing financial products

  • Understanding Attrition

  • Brand Development & Product Screening

  • Affinities Partner

  • Visitor Survey

  • Prototype Evaluation

  • Help Desk Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Mixed Media Advertising Analysis

  • Luxury In-store Display

  • Audience Development Plan

  • Engaging adults back into education

  • Staff Surveys

  • Public Consultation - Council Tax

  • Housing Scheme Test

  • Broker Relationship Survey

  • Competitor Mystery Shopping

  • Development of the Direct Offering

  • Revitalising Existing Brand

  • Adult Home Care Tracking Product Development

  • Benchmarking Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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