Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Website Development

  • Tourism Focus Groups

  • Driving business growth

  • Understanding the Sales Journey Experience from both sides

  • Marketing consultancy for direct insurance

  • Global Advertising Campaign

  • New Expert Information Product

  • Understanding Attrition

  • Housing Scheme Test

  • Understanding the use of Temporary Labour

  • Satisfaction Survey (Housing)

  • Brand Development

  • Prototype Evaluation

  • Multi-national Usage & Attitude Survey

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • International Satisfaction & Development

  • Sentencers' Satisfaction Survey

  • Reader Satisfaction

  • Communication: New and existing financial products

  • Understanding Local Business Needs

  • Visitor Survey

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Public Consultation - Council Tax

  • Developing marketing materials for new products

  • Benchmarking Mystery Shopping

  • Public Consultation - Waste

  • Sports Facility Survey

  • Mixed Media Advertising Analysis

  • Product Development using Ethnography

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Audience Development Plan

  • Engaging adults back into education

  • Adult Home Care Tracking Product Development

  • Help Desk Mystery Shopping

  • Staff Surveys

  • Financial Brand Satisfaction Tracking

  • Brand Image Research

  • Competitor Mystery Shopping

  • Strategic Brand Development

  • Compliance Mystery Shopping

  • Broker Relationship Survey

  • Cathedral Visitor Survey

  • Plasterboard Packaging Research

  • Loyalty Scheme

  • Revitalising Existing Brand

  • Affinities Partner

  • Brand Development & Product Screening

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us