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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Local Business Needs

  • Visitor Survey

  • New Expert Information Product

  • Public Consultation - Waste

  • Sentencers' Satisfaction Survey

  • International Satisfaction & Development

  • Brand Development & Product Screening

  • Understanding the use of Temporary Labour

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • Brand Development

  • Mixed Media Advertising Analysis

  • Satisfaction Survey (Housing)

  • Adult Home Care Tracking Product Development

  • Development of the Direct Offering

  • Understanding Attrition

  • Reader Satisfaction

  • Driving business growth

  • Staff Surveys

  • Communication: New and existing financial products

  • Help Desk Mystery Shopping

  • Global Advertising Campaign

  • Comms testing alongside NPD

  • Revitalising Existing Brand

  • Affinities Partner

  • Understanding Customer Pricing

  • Marketing consultancy for direct insurance

  • Broker Relationship Survey

  • Brand Image Research

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • Strategic Brand Development

  • Sports Facility Survey

  • Website Development

  • Prototype Evaluation

  • International Competitor Mystery Shopping

  • Competitor Mystery Shopping

  • Benchmarking Mystery Shopping

  • Housing Scheme Test

  • Financial Brand Satisfaction Tracking

  • Developing marketing materials for new products

  • Public Consultation - Council Tax

  • Luxury In-store Display

  • Tourism Focus Groups

  • Service Delivery Mystery Shopping

  • Engaging adults back into education

  • Audience Development Plan

  • Loyalty Scheme

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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