Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Development of the Direct Offering

  • Benchmarking Mystery Shopping

  • Loyalty Scheme

  • Understanding Attrition

  • Sentencers' Satisfaction Survey

  • International Competitor Mystery Shopping

  • Affinities Partner

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • Brand Development

  • Trade-off Pricing Research

  • Driving business growth

  • Reader Satisfaction

  • International Satisfaction & Development

  • Engaging adults back into education

  • Mixed Media Advertising Analysis

  • Public Consultation - Waste

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • Prototype Evaluation

  • Understanding the Sales Journey Experience from both sides

  • Financial Brand Satisfaction Tracking

  • Tourism Focus Groups

  • Website Development

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Understanding Customer Pricing

  • Understanding Local Business Needs

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Comms testing alongside NPD

  • Communication: New and existing financial products

  • Staff Surveys

  • Global Advertising Campaign

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Brand Development & Product Screening

  • Help Desk Mystery Shopping

  • Revitalising Existing Brand

  • Marketing consultancy for direct insurance

  • Developing marketing materials for new products

  • Housing Scheme Test

  • Multi-national Usage & Attitude Survey

  • Product Development using Ethnography

  • Brand Image Research

  • Visitor Survey

  • Compliance Mystery Shopping

  • Plasterboard Packaging Research

  • Audience Development Plan

  • Cathedral Visitor Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us