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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Audience Development Plan

  • Global Advertising Campaign

  • Understanding Local Business Needs

  • Adult Home Care Tracking Product Development

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

  • Visitor Survey

  • Tourism Focus Groups

  • Multi-national Usage & Attitude Survey

  • Marketing consultancy for direct insurance

  • Brand Development

  • Website Development

  • Trade-off Pricing Research

  • New Expert Information Product

  • Financial Brand Satisfaction Tracking

  • Help Desk Mystery Shopping

  • Brand Image Research

  • Product Development using Ethnography

  • Brand Development & Product Screening

  • Understanding Attrition

  • Reader Satisfaction

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Luxury In-store Display

  • Staff Surveys

  • Affinities Partner

  • Development of the Direct Offering

  • Service Delivery Mystery Shopping

  • Compliance Mystery Shopping

  • Mixed Media Advertising Analysis

  • Strategic Brand Development

  • Satisfaction Survey (Housing)

  • Plasterboard Packaging Research

  • Prototype Evaluation

  • Understanding the use of Temporary Labour

  • Housing Scheme Test

  • Understanding Customer Pricing

  • Developing marketing materials for new products

  • Driving business growth

  • Engaging adults back into education

  • Broker Relationship Survey

  • International Satisfaction & Development

  • Communication: New and existing financial products

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Comms testing alongside NPD

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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