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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Luxury In-store Display

  • Comms testing alongside NPD

  • Staff Surveys

  • Audience Development Plan

  • Understanding Local Business Needs

  • Engaging adults back into education

  • Reader Satisfaction

  • Help Desk Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Affinities Partner

  • Broker Relationship Survey

  • Sentencers' Satisfaction Survey

  • Housing Scheme Test

  • Compliance Mystery Shopping

  • Plasterboard Packaging Research

  • Revitalising Existing Brand

  • Satisfaction Survey (Housing)

  • Multi-national Usage & Attitude Survey

  • New Expert Information Product

  • Global Advertising Campaign

  • Cathedral Visitor Survey

  • Visitor Survey

  • International Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Financial Brand Satisfaction Tracking

  • Loyalty Scheme

  • Understanding Customer Pricing

  • Brand Development

  • Development of the Direct Offering

  • Brand Image Research

  • Prototype Evaluation

  • Mixed Media Advertising Analysis

  • Website Development

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

  • Product Development using Ethnography

  • International Satisfaction & Development

  • Trade-off Pricing Research

  • Understanding Attrition

  • Competitor Mystery Shopping

  • Benchmarking Mystery Shopping

  • Public Consultation - Waste

  • Sports Facility Survey

  • Driving business growth

  • Public Consultation - Council Tax

  • Communication: New and existing financial products

  • Understanding the use of Temporary Labour

  • Brand Development & Product Screening

  • Tourism Focus Groups

  • Strategic Brand Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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