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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Website Development

  • Global Advertising Campaign

  • International Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Understanding the Sales Journey Experience from both sides

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Understanding Local Business Needs

  • Strategic Brand Development

  • Developing marketing materials for new products

  • Sentencers' Satisfaction Survey

  • Visitor Survey

  • Broker Relationship Survey

  • Mixed Media Advertising Analysis

  • Help Desk Mystery Shopping

  • Prototype Evaluation

  • Satisfaction Survey (Housing)

  • Loyalty Scheme

  • Understanding the use of Temporary Labour

  • Audience Development Plan

  • Multi-national Usage & Attitude Survey

  • New Expert Information Product

  • Staff Surveys

  • Brand Development & Product Screening

  • Adult Home Care Tracking Product Development

  • Communication: New and existing financial products

  • Driving business growth

  • Benchmarking Mystery Shopping

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Brand Image Research

  • Financial Brand Satisfaction Tracking

  • Reader Satisfaction

  • Compliance Mystery Shopping

  • Affinities Partner

  • Product Development using Ethnography

  • Housing Scheme Test

  • Competitor Mystery Shopping

  • Understanding Attrition

  • Tourism Focus Groups

  • Luxury In-store Display

  • Brand Development

  • Comms testing alongside NPD

  • Plasterboard Packaging Research

  • Sports Facility Survey

  • Public Consultation - Waste

  • Understanding Customer Pricing

  • Engaging adults back into education

  • Marketing consultancy for direct insurance

  • Development of the Direct Offering

  • Service Delivery Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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