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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Brand Development & Product Screening

  • Understanding the use of Temporary Labour

  • Affinities Partner

  • Engaging adults back into education

  • Development of the Direct Offering

  • Understanding the Sales Journey Experience from both sides

  • New Expert Information Product

  • Sports Facility Survey

  • Understanding Customer Pricing

  • Loyalty Scheme

  • Broker Relationship Survey

  • Adult Home Care Tracking Product Development

  • Audience Development Plan

  • Benchmarking Mystery Shopping

  • Staff Surveys

  • International Satisfaction & Development

  • Cathedral Visitor Survey

  • Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Website Development

  • Understanding Attrition

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Trade-off Pricing Research

  • Brand Development

  • Global Advertising Campaign

  • Brand Image Research

  • Communication: New and existing financial products

  • Product Development using Ethnography

  • International Competitor Mystery Shopping

  • Reader Satisfaction

  • Comms testing alongside NPD

  • Service Delivery Mystery Shopping

  • Mixed Media Advertising Analysis

  • Developing marketing materials for new products

  • Revitalising Existing Brand

  • Compliance Mystery Shopping

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Multi-national Usage & Attitude Survey

  • Luxury In-store Display

  • Sentencers' Satisfaction Survey

  • Understanding Local Business Needs

  • Driving business growth

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Prototype Evaluation

  • Housing Scheme Test

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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