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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Adult Home Care Tracking Product Development

  • Prototype Evaluation

  • International Satisfaction & Development

  • Financial Brand Satisfaction Tracking

  • Revitalising Existing Brand

  • Broker Relationship Survey

  • Sentencers' Satisfaction Survey

  • Plasterboard Packaging Research

  • Brand Development

  • Cathedral Visitor Survey

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Brand Image Research

  • Product Development using Ethnography

  • Competitor Mystery Shopping

  • Affinities Partner

  • Multi-national Usage & Attitude Survey

  • Engaging adults back into education

  • Strategic Brand Development

  • Tourism Focus Groups

  • Comms testing alongside NPD

  • Public Consultation - Council Tax

  • Help Desk Mystery Shopping

  • Development of the Direct Offering

  • Mixed Media Advertising Analysis

  • Staff Surveys

  • Loyalty Scheme

  • Global Advertising Campaign

  • Driving business growth

  • Understanding Attrition

  • Satisfaction Survey (Housing)

  • Marketing consultancy for direct insurance

  • Audience Development Plan

  • International Competitor Mystery Shopping

  • Housing Scheme Test

  • Visitor Survey

  • Brand Development & Product Screening

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

  • Understanding the use of Temporary Labour

  • Luxury In-store Display

  • Understanding the Sales Journey Experience from both sides

  • Website Development

  • New Expert Information Product

  • Understanding Local Business Needs

  • Reader Satisfaction

  • Public Consultation - Waste

  • Benchmarking Mystery Shopping

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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