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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Visitor Survey

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Understanding Attrition

  • Cathedral Visitor Survey

  • Compliance Mystery Shopping

  • Prototype Evaluation

  • Driving business growth

  • Sports Facility Survey

  • Engaging adults back into education

  • Affinities Partner

  • Brand Development & Product Screening

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Plasterboard Packaging Research

  • Audience Development Plan

  • Marketing consultancy for direct insurance

  • Loyalty Scheme

  • Comms testing alongside NPD

  • Understanding Local Business Needs

  • Website Development

  • Public Consultation - Waste

  • Staff Surveys

  • Adult Home Care Tracking Product Development

  • Brand Development

  • New Expert Information Product

  • Competitor Mystery Shopping

  • Broker Relationship Survey

  • Satisfaction Survey (Housing)

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • Strategic Brand Development

  • Developing marketing materials for new products

  • Help Desk Mystery Shopping

  • Housing Scheme Test

  • Reader Satisfaction

  • Global Advertising Campaign

  • Communication: New and existing financial products

  • International Competitor Mystery Shopping

  • Revitalising Existing Brand

  • International Satisfaction & Development

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Mixed Media Advertising Analysis

  • Sentencers' Satisfaction Survey

  • Public Consultation - Council Tax

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Financial Brand Satisfaction Tracking

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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