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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Help Desk Mystery Shopping

  • Product Development using Ethnography

  • Trade-off Pricing Research

  • International Competitor Mystery Shopping

  • Engaging adults back into education

  • Broker Relationship Survey

  • Revitalising Existing Brand

  • International Satisfaction & Development

  • Plasterboard Packaging Research

  • Adult Home Care Tracking Product Development

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Understanding Customer Pricing

  • Global Advertising Campaign

  • Public Consultation - Waste

  • Brand Development & Product Screening

  • Tourism Focus Groups

  • Driving business growth

  • Compliance Mystery Shopping

  • Cathedral Visitor Survey

  • Housing Scheme Test

  • Service Delivery Mystery Shopping

  • Understanding Attrition

  • Strategic Brand Development

  • Communication: New and existing financial products

  • New Expert Information Product

  • Brand Development

  • Prototype Evaluation

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Mixed Media Advertising Analysis

  • Understanding the Sales Journey Experience from both sides

  • Multi-national Usage & Attitude Survey

  • Website Development

  • Sentencers' Satisfaction Survey

  • Satisfaction Survey (Housing)

  • Audience Development Plan

  • Benchmarking Mystery Shopping

  • Development of the Direct Offering

  • Reader Satisfaction

  • Understanding the use of Temporary Labour

  • Staff Surveys

  • Public Consultation - Council Tax

  • Visitor Survey

  • Luxury In-store Display

  • Understanding Local Business Needs

  • Comms testing alongside NPD

  • Loyalty Scheme

  • Brand Image Research

  • Developing marketing materials for new products

  • Marketing consultancy for direct insurance

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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