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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Marketing consultancy for direct insurance

  • Driving business growth

  • Comms testing alongside NPD

  • Housing Scheme Test

  • Compliance Mystery Shopping

  • Public Consultation - Waste

  • Understanding Attrition

  • Help Desk Mystery Shopping

  • Brand Development & Product Screening

  • Audience Development Plan

  • Visitor Survey

  • Communication: New and existing financial products

  • Tourism Focus Groups

  • Plasterboard Packaging Research

  • Product Development using Ethnography

  • Trade-off Pricing Research

  • Financial Brand Satisfaction Tracking

  • Developing marketing materials for new products

  • Brand Image Research

  • Loyalty Scheme

  • Multi-national Usage & Attitude Survey

  • International Competitor Mystery Shopping

  • Reader Satisfaction

  • Public Consultation - Council Tax

  • Revitalising Existing Brand

  • Understanding Local Business Needs

  • Satisfaction Survey (Housing)

  • Sentencers' Satisfaction Survey

  • Competitor Mystery Shopping

  • Website Development

  • Mixed Media Advertising Analysis

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • Brand Development

  • Development of the Direct Offering

  • Luxury In-store Display

  • Prototype Evaluation

  • International Satisfaction & Development

  • Broker Relationship Survey

  • Global Advertising Campaign

  • Affinities Partner

  • Engaging adults back into education

  • Understanding Customer Pricing

  • Service Delivery Mystery Shopping

  • Staff Surveys

  • Understanding the Sales Journey Experience from both sides

  • Cathedral Visitor Survey

  • Sports Facility Survey

  • Benchmarking Mystery Shopping

  • Strategic Brand Development

  • Understanding the use of Temporary Labour

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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