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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Satisfaction Survey (Housing)

  • Service Delivery Mystery Shopping

  • International Satisfaction & Development

  • Staff Surveys

  • Strategic Brand Development

  • Affinities Partner

  • Multi-national Usage & Attitude Survey

  • Housing Scheme Test

  • Developing marketing materials for new products

  • Understanding Local Business Needs

  • Trade-off Pricing Research

  • Global Advertising Campaign

  • Comms testing alongside NPD

  • Public Consultation - Waste

  • Loyalty Scheme

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • Help Desk Mystery Shopping

  • Audience Development Plan

  • Website Development

  • Sports Facility Survey

  • Mixed Media Advertising Analysis

  • Brand Development & Product Screening

  • Prototype Evaluation

  • Understanding the Sales Journey Experience from both sides

  • Communication: New and existing financial products

  • Adult Home Care Tracking Product Development

  • Plasterboard Packaging Research

  • Cathedral Visitor Survey

  • Driving business growth

  • Understanding Attrition

  • Sentencers' Satisfaction Survey

  • Development of the Direct Offering

  • Reader Satisfaction

  • Financial Brand Satisfaction Tracking

  • Tourism Focus Groups

  • Brand Development

  • Competitor Mystery Shopping

  • Brand Image Research

  • Revitalising Existing Brand

  • Luxury In-store Display

  • Marketing consultancy for direct insurance

  • Visitor Survey

  • New Expert Information Product

  • Engaging adults back into education

  • Broker Relationship Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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