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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Local Business Needs

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Satisfaction Survey (Housing)

  • Staff Surveys

  • International Competitor Mystery Shopping

  • Brand Development

  • Sentencers' Satisfaction Survey

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • Sports Facility Survey

  • Housing Scheme Test

  • Trade-off Pricing Research

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • Audience Development Plan

  • Understanding the Sales Journey Experience from both sides

  • Affinities Partner

  • Revitalising Existing Brand

  • Global Advertising Campaign

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Visitor Survey

  • Brand Development & Product Screening

  • Understanding Attrition

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • Product Development using Ethnography

  • Mixed Media Advertising Analysis

  • Plasterboard Packaging Research

  • Benchmarking Mystery Shopping

  • Public Consultation - Council Tax

  • Reader Satisfaction

  • Multi-national Usage & Attitude Survey

  • Tourism Focus Groups

  • Loyalty Scheme

  • Help Desk Mystery Shopping

  • Website Development

  • Strategic Brand Development

  • Brand Image Research

  • Broker Relationship Survey

  • Development of the Direct Offering

  • Prototype Evaluation

  • Luxury In-store Display

  • New Expert Information Product

  • Communication: New and existing financial products

  • Marketing consultancy for direct insurance

  • Cathedral Visitor Survey

  • International Satisfaction & Development

  • Understanding Customer Pricing

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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