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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Strategic Brand Development

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Understanding Customer Pricing

  • Prototype Evaluation

  • Understanding Local Business Needs

  • Understanding the Sales Journey Experience from both sides

  • Trade-off Pricing Research

  • Brand Development & Product Screening

  • Website Development

  • Multi-national Usage & Attitude Survey

  • Service Delivery Mystery Shopping

  • Audience Development Plan

  • Development of the Direct Offering

  • Public Consultation - Council Tax

  • Driving business growth

  • International Satisfaction & Development

  • Luxury In-store Display

  • Housing Scheme Test

  • International Competitor Mystery Shopping

  • Affinities Partner

  • Communication: New and existing financial products

  • Global Advertising Campaign

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Public Consultation - Waste

  • Financial Brand Satisfaction Tracking

  • Competitor Mystery Shopping

  • Reader Satisfaction

  • Tourism Focus Groups

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Product Development using Ethnography

  • Brand Image Research

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Engaging adults back into education

  • Understanding the use of Temporary Labour

  • Staff Surveys

  • Broker Relationship Survey

  • Brand Development

  • Sports Facility Survey

  • Visitor Survey

  • Satisfaction Survey (Housing)

  • Comms testing alongside NPD

  • Revitalising Existing Brand

  • New Expert Information Product

  • Plasterboard Packaging Research

  • Understanding Attrition

  • Cathedral Visitor Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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