Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Mixed Media Advertising Analysis

  • International Satisfaction & Development

  • Reader Satisfaction

  • Public Consultation - Waste

  • Comms testing alongside NPD

  • Loyalty Scheme

  • Marketing consultancy for direct insurance

  • Engaging adults back into education

  • Plasterboard Packaging Research

  • Affinities Partner

  • Benchmarking Mystery Shopping

  • Audience Development Plan

  • Strategic Brand Development

  • New Expert Information Product

  • Revitalising Existing Brand

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Brand Image Research

  • Cathedral Visitor Survey

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Brand Development & Product Screening

  • Understanding Local Business Needs

  • Broker Relationship Survey

  • Staff Surveys

  • Tourism Focus Groups

  • Sports Facility Survey

  • Competitor Mystery Shopping

  • Brand Development

  • International Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • Luxury In-store Display

  • Understanding Attrition

  • Multi-national Usage & Attitude Survey

  • Service Delivery Mystery Shopping

  • Prototype Evaluation

  • Help Desk Mystery Shopping

  • Trade-off Pricing Research

  • Developing marketing materials for new products

  • Communication: New and existing financial products

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Development of the Direct Offering

  • Sentencers' Satisfaction Survey

  • Satisfaction Survey (Housing)

  • Driving business growth

  • Website Development

  • Housing Scheme Test

  • Understanding Customer Pricing

  • Financial Brand Satisfaction Tracking

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us