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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • Compliance Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Comms testing alongside NPD

  • Prototype Evaluation

  • Brand Development & Product Screening

  • International Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Public Consultation - Waste

  • Brand Image Research

  • Mixed Media Advertising Analysis

  • Reader Satisfaction

  • Staff Surveys

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Tourism Focus Groups

  • Website Development

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Loyalty Scheme

  • Plasterboard Packaging Research

  • Audience Development Plan

  • Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Cathedral Visitor Survey

  • New Expert Information Product

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Engaging adults back into education

  • Sports Facility Survey

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Driving business growth

  • Brand Development

  • Developing marketing materials for new products

  • International Satisfaction & Development

  • Service Delivery Mystery Shopping

  • Development of the Direct Offering

  • Global Advertising Campaign

  • Understanding Local Business Needs

  • Luxury In-store Display

  • Help Desk Mystery Shopping

  • Affinities Partner

  • Broker Relationship Survey

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Council Tax

  • Strategic Brand Development

  • Product Development using Ethnography

  • Housing Scheme Test

  • Understanding Attrition

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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