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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Global Advertising Campaign

  • Luxury In-store Display

  • Audience Development Plan

  • Adult Home Care Tracking Product Development

  • Product Development using Ethnography

  • International Satisfaction & Development

  • Understanding Attrition

  • Tourism Focus Groups

  • Sports Facility Survey

  • Brand Image Research

  • Communication: New and existing financial products

  • Plasterboard Packaging Research

  • Sentencers' Satisfaction Survey

  • Affinities Partner

  • Website Development

  • Prototype Evaluation

  • Understanding Local Business Needs

  • Strategic Brand Development

  • Loyalty Scheme

  • Engaging adults back into education

  • Help Desk Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Mixed Media Advertising Analysis

  • Public Consultation - Council Tax

  • Broker Relationship Survey

  • Understanding the Sales Journey Experience from both sides

  • Compliance Mystery Shopping

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Cathedral Visitor Survey

  • Housing Scheme Test

  • Benchmarking Mystery Shopping

  • Developing marketing materials for new products

  • Comms testing alongside NPD

  • Understanding Customer Pricing

  • Reader Satisfaction

  • Trade-off Pricing Research

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Satisfaction Survey (Housing)

  • Development of the Direct Offering

  • Competitor Mystery Shopping

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • New Expert Information Product

  • Understanding the use of Temporary Labour

  • Brand Development

  • Revitalising Existing Brand

  • Staff Surveys

  • Service Delivery Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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