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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sports Facility Survey

  • Developing marketing materials for new products

  • Broker Relationship Survey

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Affinities Partner

  • Understanding Local Business Needs

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • Strategic Brand Development

  • Help Desk Mystery Shopping

  • International Competitor Mystery Shopping

  • Understanding Attrition

  • Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • Staff Surveys

  • Financial Brand Satisfaction Tracking

  • Revitalising Existing Brand

  • Communication: New and existing financial products

  • Engaging adults back into education

  • New Expert Information Product

  • Marketing consultancy for direct insurance

  • Visitor Survey

  • Public Consultation - Waste

  • Benchmarking Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Understanding the use of Temporary Labour

  • Loyalty Scheme

  • Reader Satisfaction

  • Public Consultation - Council Tax

  • Adult Home Care Tracking Product Development

  • Brand Image Research

  • Website Development

  • Driving business growth

  • Audience Development Plan

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Prototype Evaluation

  • Product Development using Ethnography

  • Brand Development & Product Screening

  • Tourism Focus Groups

  • Development of the Direct Offering

  • Sentencers' Satisfaction Survey

  • Trade-off Pricing Research

  • Mixed Media Advertising Analysis

  • Global Advertising Campaign

  • Housing Scheme Test

  • Brand Development

  • Satisfaction Survey (Housing)

  • Comms testing alongside NPD

  • International Satisfaction & Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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