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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Attrition

  • Website Development

  • Understanding Local Business Needs

  • Housing Scheme Test

  • Help Desk Mystery Shopping

  • Developing marketing materials for new products

  • Reader Satisfaction

  • Engaging adults back into education

  • Competitor Mystery Shopping

  • Sports Facility Survey

  • International Competitor Mystery Shopping

  • Product Development using Ethnography

  • Service Delivery Mystery Shopping

  • Plasterboard Packaging Research

  • Staff Surveys

  • Tourism Focus Groups

  • Luxury In-store Display

  • Financial Brand Satisfaction Tracking

  • Marketing consultancy for direct insurance

  • Understanding the use of Temporary Labour

  • Understanding the Sales Journey Experience from both sides

  • Mixed Media Advertising Analysis

  • Cathedral Visitor Survey

  • Brand Development

  • Satisfaction Survey (Housing)

  • Loyalty Scheme

  • Strategic Brand Development

  • Development of the Direct Offering

  • Brand Image Research

  • Comms testing alongside NPD

  • Benchmarking Mystery Shopping

  • Visitor Survey

  • Communication: New and existing financial products

  • Affinities Partner

  • International Satisfaction & Development

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Council Tax

  • Global Advertising Campaign

  • Audience Development Plan

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Public Consultation - Waste

  • Brand Development & Product Screening

  • Prototype Evaluation

  • Revitalising Existing Brand

  • New Expert Information Product

  • Driving business growth

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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