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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Product Development using Ethnography

  • Strategic Brand Development

  • Affinities Partner

  • Compliance Mystery Shopping

  • Competitor Mystery Shopping

  • Audience Development Plan

  • Comms testing alongside NPD

  • Revitalising Existing Brand

  • Multi-national Usage & Attitude Survey

  • Understanding Local Business Needs

  • Website Development

  • Marketing consultancy for direct insurance

  • Understanding the Sales Journey Experience from both sides

  • Service Delivery Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Visitor Survey

  • Brand Development & Product Screening

  • Understanding Customer Pricing

  • Development of the Direct Offering

  • Staff Surveys

  • Communication: New and existing financial products

  • Broker Relationship Survey

  • Understanding the use of Temporary Labour

  • Public Consultation - Waste

  • Reader Satisfaction

  • Loyalty Scheme

  • Sentencers' Satisfaction Survey

  • Tourism Focus Groups

  • International Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • Plasterboard Packaging Research

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Trade-off Pricing Research

  • Brand Development

  • Cathedral Visitor Survey

  • Benchmarking Mystery Shopping

  • New Expert Information Product

  • Housing Scheme Test

  • Engaging adults back into education

  • Financial Brand Satisfaction Tracking

  • Global Advertising Campaign

  • Understanding Attrition

  • Brand Image Research

  • Prototype Evaluation

  • Driving business growth

  • Satisfaction Survey (Housing)

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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