Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Reader Satisfaction

  • Global Advertising Campaign

  • International Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • Mixed Media Advertising Analysis

  • Luxury In-store Display

  • Marketing consultancy for direct insurance

  • Developing marketing materials for new products

  • Compliance Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Council Tax

  • Engaging adults back into education

  • Development of the Direct Offering

  • Understanding Attrition

  • Trade-off Pricing Research

  • Service Delivery Mystery Shopping

  • Affinities Partner

  • Competitor Mystery Shopping

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Staff Surveys

  • Comms testing alongside NPD

  • Visitor Survey

  • Sports Facility Survey

  • Understanding the use of Temporary Labour

  • Financial Brand Satisfaction Tracking

  • Understanding the Sales Journey Experience from both sides

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Audience Development Plan

  • Prototype Evaluation

  • Understanding Customer Pricing

  • Satisfaction Survey (Housing)

  • International Satisfaction & Development

  • New Expert Information Product

  • Broker Relationship Survey

  • Website Development

  • Understanding Local Business Needs

  • Help Desk Mystery Shopping

  • Tourism Focus Groups

  • Product Development using Ethnography

  • Brand Development & Product Screening

  • Brand Image Research

  • Brand Development

  • Revitalising Existing Brand

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Strategic Brand Development

  • Public Consultation - Waste

  • Housing Scheme Test

  • Communication: New and existing financial products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us