Skip navigation

Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Brand Development

  • Developing marketing materials for new products

  • Understanding Local Business Needs

  • Comms testing alongside NPD

  • Marketing consultancy for direct insurance

  • Multi-national Usage & Attitude Survey

  • Visitor Survey

  • Communication: New and existing financial products

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Tourism Focus Groups

  • Broker Relationship Survey

  • Help Desk Mystery Shopping

  • Reader Satisfaction

  • Cathedral Visitor Survey

  • Benchmarking Mystery Shopping

  • Public Consultation - Council Tax

  • Financial Brand Satisfaction Tracking

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Housing Scheme Test

  • Competitor Mystery Shopping

  • Plasterboard Packaging Research

  • International Satisfaction & Development

  • Public Consultation - Waste

  • Audience Development Plan

  • New Expert Information Product

  • Product Development using Ethnography

  • Website Development

  • Development of the Direct Offering

  • Strategic Brand Development

  • Understanding Attrition

  • Loyalty Scheme

  • Brand Image Research

  • Compliance Mystery Shopping

  • Understanding the use of Temporary Labour

  • Adult Home Care Tracking Product Development

  • Driving business growth

  • Affinities Partner

  • Understanding Customer Pricing

  • Staff Surveys

  • Trade-off Pricing Research

  • Satisfaction Survey (Housing)

  • Prototype Evaluation

  • Sports Facility Survey

  • Understanding the Sales Journey Experience from both sides

  • Global Advertising Campaign

  • Mixed Media Advertising Analysis

  • Sentencers' Satisfaction Survey

  • Revitalising Existing Brand

  • Engaging adults back into education

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us