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Public Sector & Third Sector

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Visitor Survey

  • Understanding Local Business Needs

  • Revitalising Existing Brand

  • Brand Image Research

  • Broker Relationship Survey

  • Sports Facility Survey

  • Public Consultation - Council Tax

  • Prototype Evaluation

  • Luxury In-store Display

  • International Competitor Mystery Shopping

  • Audience Development Plan

  • Mixed Media Advertising Analysis

  • Housing Scheme Test

  • Product Development using Ethnography

  • Understanding the Sales Journey Experience from both sides

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • Brand Development & Product Screening

  • Understanding Attrition

  • Service Delivery Mystery Shopping

  • Strategic Brand Development

  • Engaging adults back into education

  • Sentencers' Satisfaction Survey

  • Developing marketing materials for new products

  • Loyalty Scheme

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Compliance Mystery Shopping

  • Trade-off Pricing Research

  • Understanding the use of Temporary Labour

  • Affinities Partner

  • Benchmarking Mystery Shopping

  • Help Desk Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Brand Development

  • Public Consultation - Waste

  • Understanding Customer Pricing

  • International Satisfaction & Development

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Staff Surveys

  • Marketing consultancy for direct insurance

  • Global Advertising Campaign

  • Comms testing alongside NPD

  • Driving business growth

  • New Expert Information Product

  • Website Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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