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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Loyalty Scheme

  • Staff Surveys

  • Brand Development

  • Comms testing alongside NPD

  • Prototype Evaluation

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Visitor Survey

  • Broker Relationship Survey

  • Product Development using Ethnography

  • Service Delivery Mystery Shopping

  • Sports Facility Survey

  • Strategic Brand Development

  • Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Brand Image Research

  • Marketing consultancy for direct insurance

  • Communication: New and existing financial products

  • Tourism Focus Groups

  • Help Desk Mystery Shopping

  • Benchmarking Mystery Shopping

  • Plasterboard Packaging Research

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

  • Engaging adults back into education

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Adult Home Care Tracking Product Development

  • Trade-off Pricing Research

  • New Expert Information Product

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

  • Housing Scheme Test

  • Understanding Local Business Needs

  • Public Consultation - Waste

  • Understanding Attrition

  • Developing marketing materials for new products

  • Affinities Partner

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Global Advertising Campaign

  • Luxury In-store Display

  • Development of the Direct Offering

  • Audience Development Plan

  • Brand Development & Product Screening

  • Driving business growth

  • Mixed Media Advertising Analysis

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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