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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Understanding Local Business Needs

  • Driving business growth

  • Broker Relationship Survey

  • Understanding Customer Pricing

  • Affinities Partner

  • Understanding the Sales Journey Experience from both sides

  • New Expert Information Product

  • Marketing consultancy for direct insurance

  • Understanding the use of Temporary Labour

  • Mixed Media Advertising Analysis

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Website Development

  • Housing Scheme Test

  • Visitor Survey

  • Satisfaction Survey (Housing)

  • Staff Surveys

  • Global Advertising Campaign

  • Brand Development

  • Plasterboard Packaging Research

  • Public Consultation - Waste

  • Trade-off Pricing Research

  • Tourism Focus Groups

  • Adult Home Care Tracking Product Development

  • Sports Facility Survey

  • Understanding Attrition

  • International Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Development of the Direct Offering

  • Engaging adults back into education

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Public Consultation - Council Tax

  • Product Development using Ethnography

  • Comms testing alongside NPD

  • Reader Satisfaction

  • Developing marketing materials for new products

  • Revitalising Existing Brand

  • Loyalty Scheme

  • Sentencers' Satisfaction Survey

  • Prototype Evaluation

  • Brand Development & Product Screening

  • Brand Image Research

  • International Satisfaction & Development

  • Audience Development Plan

  • Help Desk Mystery Shopping

  • Competitor Mystery Shopping

  • Compliance Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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