Skip navigation

Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Loyalty Scheme

  • Financial Brand Satisfaction Tracking

  • Development of the Direct Offering

  • Engaging adults back into education

  • Developing marketing materials for new products

  • Help Desk Mystery Shopping

  • Communication: New and existing financial products

  • Public Consultation - Waste

  • Website Development

  • Product Development using Ethnography

  • Sports Facility Survey

  • Multi-national Usage & Attitude Survey

  • Trade-off Pricing Research

  • Comms testing alongside NPD

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • Marketing consultancy for direct insurance

  • Global Advertising Campaign

  • Broker Relationship Survey

  • Staff Surveys

  • Public Consultation - Council Tax

  • Understanding the Sales Journey Experience from both sides

  • Mixed Media Advertising Analysis

  • International Satisfaction & Development

  • Brand Development

  • Understanding Attrition

  • Prototype Evaluation

  • Luxury In-store Display

  • Adult Home Care Tracking Product Development

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • Driving business growth

  • Revitalising Existing Brand

  • Housing Scheme Test

  • Reader Satisfaction

  • Brand Development & Product Screening

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Affinities Partner

  • Visitor Survey

  • Satisfaction Survey (Housing)

  • Benchmarking Mystery Shopping

  • Competitor Mystery Shopping

  • International Competitor Mystery Shopping

  • Brand Image Research

  • Service Delivery Mystery Shopping

  • New Expert Information Product

  • Audience Development Plan

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Strategic Brand Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us