Skip navigation

Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Benchmarking Mystery Shopping

  • Public Consultation - Council Tax

  • Reader Satisfaction

  • Help Desk Mystery Shopping

  • International Satisfaction & Development

  • Understanding the use of Temporary Labour

  • Understanding Attrition

  • Broker Relationship Survey

  • Website Development

  • Housing Scheme Test

  • Development of the Direct Offering

  • Sentencers' Satisfaction Survey

  • Multi-national Usage & Attitude Survey

  • Driving business growth

  • Mixed Media Advertising Analysis

  • Brand Development

  • Developing marketing materials for new products

  • Brand Development & Product Screening

  • Product Development using Ethnography

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Global Advertising Campaign

  • Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • Marketing consultancy for direct insurance

  • Tourism Focus Groups

  • Luxury In-store Display

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Plasterboard Packaging Research

  • Brand Image Research

  • Sports Facility Survey

  • Visitor Survey

  • Loyalty Scheme

  • Understanding Customer Pricing

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Understanding Local Business Needs

  • Compliance Mystery Shopping

  • Staff Surveys

  • Affinities Partner

  • Engaging adults back into education

  • Trade-off Pricing Research

  • Strategic Brand Development

  • Prototype Evaluation

  • Financial Brand Satisfaction Tracking

  • Audience Development Plan

  • Communication: New and existing financial products

  • Public Consultation - Waste

  • New Expert Information Product

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us