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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Strategic Brand Development

  • Competitor Mystery Shopping

  • Brand Image Research

  • International Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Compliance Mystery Shopping

  • Prototype Evaluation

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Adult Home Care Tracking Product Development

  • Mixed Media Advertising Analysis

  • Public Consultation - Waste

  • Audience Development Plan

  • Plasterboard Packaging Research

  • Loyalty Scheme

  • Marketing consultancy for direct insurance

  • International Satisfaction & Development

  • Product Development using Ethnography

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Development of the Direct Offering

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • Help Desk Mystery Shopping

  • Staff Surveys

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • Global Advertising Campaign

  • Sentencers' Satisfaction Survey

  • Cathedral Visitor Survey

  • Communication: New and existing financial products

  • Service Delivery Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • New Expert Information Product

  • Revitalising Existing Brand

  • Multi-national Usage & Attitude Survey

  • Luxury In-store Display

  • Affinities Partner

  • Brand Development

  • Driving business growth

  • Website Development

  • Understanding Attrition

  • Satisfaction Survey (Housing)

  • Reader Satisfaction

  • Tourism Focus Groups

  • Comms testing alongside NPD

  • Engaging adults back into education

  • Housing Scheme Test

  • Public Consultation - Council Tax

  • Understanding Customer Pricing

  • Sports Facility Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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