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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Housing Scheme Test

  • Public Consultation - Council Tax

  • Luxury In-store Display

  • Satisfaction Survey (Housing)

  • Brand Development

  • Understanding the use of Temporary Labour

  • Product Development using Ethnography

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • Brand Development & Product Screening

  • Sports Facility Survey

  • Financial Brand Satisfaction Tracking

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

  • Audience Development Plan

  • Cathedral Visitor Survey

  • Visitor Survey

  • Understanding Attrition

  • International Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Marketing consultancy for direct insurance

  • Global Advertising Campaign

  • Loyalty Scheme

  • Website Development

  • Sentencers' Satisfaction Survey

  • Prototype Evaluation

  • Public Consultation - Waste

  • Revitalising Existing Brand

  • Strategic Brand Development

  • Understanding Local Business Needs

  • Benchmarking Mystery Shopping

  • Driving business growth

  • Engaging adults back into education

  • Broker Relationship Survey

  • Mixed Media Advertising Analysis

  • Understanding the Sales Journey Experience from both sides

  • Reader Satisfaction

  • Development of the Direct Offering

  • International Satisfaction & Development

  • Understanding Customer Pricing

  • Tourism Focus Groups

  • Trade-off Pricing Research

  • Developing marketing materials for new products

  • Plasterboard Packaging Research

  • Competitor Mystery Shopping

  • Affinities Partner

  • Brand Image Research

  • Communication: New and existing financial products

  • Service Delivery Mystery Shopping

  • Staff Surveys

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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