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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Luxury In-store Display

  • Development of the Direct Offering

  • Marketing consultancy for direct insurance

  • Visitor Survey

  • Cathedral Visitor Survey

  • Product Development using Ethnography

  • Comms testing alongside NPD

  • Understanding Attrition

  • Driving business growth

  • Staff Surveys

  • Global Advertising Campaign

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Reader Satisfaction

  • Benchmarking Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Understanding the use of Temporary Labour

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Communication: New and existing financial products

  • Public Consultation - Waste

  • Brand Development & Product Screening

  • Prototype Evaluation

  • Understanding Customer Pricing

  • Loyalty Scheme

  • Sports Facility Survey

  • New Expert Information Product

  • Strategic Brand Development

  • Financial Brand Satisfaction Tracking

  • Brand Image Research

  • Service Delivery Mystery Shopping

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Plasterboard Packaging Research

  • Understanding the Sales Journey Experience from both sides

  • Website Development

  • Engaging adults back into education

  • International Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Housing Scheme Test

  • Revitalising Existing Brand

  • Broker Relationship Survey

  • Understanding Local Business Needs

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • Affinities Partner

  • Public Consultation - Council Tax

  • Audience Development Plan

  • Tourism Focus Groups

  • Brand Development

  • Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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