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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Benchmarking Mystery Shopping

  • Plasterboard Packaging Research

  • Audience Development Plan

  • International Satisfaction & Development

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Product Development using Ethnography

  • Communication: New and existing financial products

  • Brand Development

  • Driving business growth

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Engaging adults back into education

  • Brand Image Research

  • Help Desk Mystery Shopping

  • Understanding Local Business Needs

  • Staff Surveys

  • Mixed Media Advertising Analysis

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Prototype Evaluation

  • Reader Satisfaction

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Waste

  • Sentencers' Satisfaction Survey

  • Developing marketing materials for new products

  • Broker Relationship Survey

  • Housing Scheme Test

  • Strategic Brand Development

  • International Competitor Mystery Shopping

  • Website Development

  • Sports Facility Survey

  • Development of the Direct Offering

  • Loyalty Scheme

  • Affinities Partner

  • Satisfaction Survey (Housing)

  • Comms testing alongside NPD

  • Global Advertising Campaign

  • Competitor Mystery Shopping

  • New Expert Information Product

  • Visitor Survey

  • Brand Development & Product Screening

  • Multi-national Usage & Attitude Survey

  • Trade-off Pricing Research

  • Marketing consultancy for direct insurance

  • Understanding the use of Temporary Labour

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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