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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Compliance Mystery Shopping

  • International Competitor Mystery Shopping

  • New Expert Information Product

  • Brand Development & Product Screening

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Broker Relationship Survey

  • Revitalising Existing Brand

  • Cathedral Visitor Survey

  • Staff Surveys

  • Sports Facility Survey

  • Housing Scheme Test

  • Public Consultation - Council Tax

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Luxury In-store Display

  • Marketing consultancy for direct insurance

  • Driving business growth

  • Benchmarking Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Comms testing alongside NPD

  • Mixed Media Advertising Analysis

  • Understanding Attrition

  • Adult Home Care Tracking Product Development

  • Strategic Brand Development

  • Trade-off Pricing Research

  • Help Desk Mystery Shopping

  • Brand Development

  • Multi-national Usage & Attitude Survey

  • Understanding the use of Temporary Labour

  • Engaging adults back into education

  • Audience Development Plan

  • Prototype Evaluation

  • Plasterboard Packaging Research

  • Understanding Customer Pricing

  • Reader Satisfaction

  • Brand Image Research

  • Global Advertising Campaign

  • Loyalty Scheme

  • Affinities Partner

  • Website Development

  • International Satisfaction & Development

  • Public Consultation - Waste

  • Developing marketing materials for new products

  • Tourism Focus Groups

  • Product Development using Ethnography

  • Understanding Local Business Needs

  • Development of the Direct Offering

  • Satisfaction Survey (Housing)

  • Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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