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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Multi-national Usage & Attitude Survey

  • Global Advertising Campaign

  • Driving business growth

  • Loyalty Scheme

  • Staff Surveys

  • Mixed Media Advertising Analysis

  • International Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Sports Facility Survey

  • Plasterboard Packaging Research

  • Engaging adults back into education

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Cathedral Visitor Survey

  • Revitalising Existing Brand

  • Public Consultation - Waste

  • Compliance Mystery Shopping

  • Luxury In-store Display

  • Help Desk Mystery Shopping

  • Strategic Brand Development

  • Service Delivery Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Brand Development

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Affinities Partner

  • Understanding Attrition

  • Development of the Direct Offering

  • Audience Development Plan

  • Website Development

  • Understanding Local Business Needs

  • Public Consultation - Council Tax

  • Visitor Survey

  • Satisfaction Survey (Housing)

  • Benchmarking Mystery Shopping

  • International Satisfaction & Development

  • Financial Brand Satisfaction Tracking

  • New Expert Information Product

  • Housing Scheme Test

  • Reader Satisfaction

  • Competitor Mystery Shopping

  • Brand Image Research

  • Marketing consultancy for direct insurance

  • Comms testing alongside NPD

  • Trade-off Pricing Research

  • Product Development using Ethnography

  • Understanding the Sales Journey Experience from both sides

  • Prototype Evaluation

  • Understanding Customer Pricing

  • Broker Relationship Survey

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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