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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Trade-off Pricing Research

  • Adult Home Care Tracking Product Development

  • Staff Surveys

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Product Development using Ethnography

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Mixed Media Advertising Analysis

  • Understanding Attrition

  • Compliance Mystery Shopping

  • Tourism Focus Groups

  • Sports Facility Survey

  • Audience Development Plan

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • International Competitor Mystery Shopping

  • Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Public Consultation - Council Tax

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • Affinities Partner

  • Service Delivery Mystery Shopping

  • Benchmarking Mystery Shopping

  • Understanding Local Business Needs

  • Global Advertising Campaign

  • Development of the Direct Offering

  • Understanding the Sales Journey Experience from both sides

  • Housing Scheme Test

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Broker Relationship Survey

  • Brand Image Research

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • Developing marketing materials for new products

  • Communication: New and existing financial products

  • New Expert Information Product

  • Driving business growth

  • Understanding the use of Temporary Labour

  • Brand Development

  • Loyalty Scheme

  • Brand Development & Product Screening

  • Strategic Brand Development

  • Luxury In-store Display

  • Public Consultation - Waste

  • Engaging adults back into education

  • Website Development

  • Visitor Survey

  • Revitalising Existing Brand

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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