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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Audience Development Plan

  • Communication: New and existing financial products

  • Public Consultation - Council Tax

  • Help Desk Mystery Shopping

  • Revitalising Existing Brand

  • Product Development using Ethnography

  • Engaging adults back into education

  • Trade-off Pricing Research

  • Development of the Direct Offering

  • Understanding Local Business Needs

  • Reader Satisfaction

  • Tourism Focus Groups

  • Marketing consultancy for direct insurance

  • Satisfaction Survey (Housing)

  • Sports Facility Survey

  • Brand Development

  • Understanding the use of Temporary Labour

  • Staff Surveys

  • Plasterboard Packaging Research

  • Understanding Customer Pricing

  • Strategic Brand Development

  • Multi-national Usage & Attitude Survey

  • Broker Relationship Survey

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

  • Driving business growth

  • Prototype Evaluation

  • Brand Development & Product Screening

  • Mixed Media Advertising Analysis

  • New Expert Information Product

  • Public Consultation - Waste

  • Visitor Survey

  • Loyalty Scheme

  • Understanding the Sales Journey Experience from both sides

  • International Competitor Mystery Shopping

  • Brand Image Research

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Service Delivery Mystery Shopping

  • Benchmarking Mystery Shopping

  • Luxury In-store Display

  • Adult Home Care Tracking Product Development

  • Global Advertising Campaign

  • Competitor Mystery Shopping

  • International Satisfaction & Development

  • Developing marketing materials for new products

  • Cathedral Visitor Survey

  • Housing Scheme Test

  • Understanding Attrition

  • Sentencers' Satisfaction Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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