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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Mixed Media Advertising Analysis

  • Development of the Direct Offering

  • Sports Facility Survey

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • Understanding Local Business Needs

  • Loyalty Scheme

  • Broker Relationship Survey

  • Marketing consultancy for direct insurance

  • Audience Development Plan

  • Brand Development & Product Screening

  • Cathedral Visitor Survey

  • New Expert Information Product

  • Affinities Partner

  • International Satisfaction & Development

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Engaging adults back into education

  • Brand Image Research

  • Competitor Mystery Shopping

  • Staff Surveys

  • Trade-off Pricing Research

  • Brand Development

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Financial Brand Satisfaction Tracking

  • Compliance Mystery Shopping

  • Strategic Brand Development

  • Luxury In-store Display

  • Tourism Focus Groups

  • Driving business growth

  • Help Desk Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Visitor Survey

  • Plasterboard Packaging Research

  • Global Advertising Campaign

  • Service Delivery Mystery Shopping

  • Understanding Attrition

  • Reader Satisfaction

  • Prototype Evaluation

  • Housing Scheme Test

  • Public Consultation - Council Tax

  • Website Development

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Adult Home Care Tracking Product Development

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • Product Development using Ethnography

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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