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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Service Delivery Mystery Shopping

  • Reader Satisfaction

  • New Expert Information Product

  • Housing Scheme Test

  • Broker Relationship Survey

  • Brand Image Research

  • Staff Surveys

  • Financial Brand Satisfaction Tracking

  • Adult Home Care Tracking Product Development

  • Sports Facility Survey

  • Understanding the Sales Journey Experience from both sides

  • Prototype Evaluation

  • Engaging adults back into education

  • Communication: New and existing financial products

  • Multi-national Usage & Attitude Survey

  • Website Development

  • Satisfaction Survey (Housing)

  • Mixed Media Advertising Analysis

  • Development of the Direct Offering

  • Loyalty Scheme

  • Understanding Local Business Needs

  • Trade-off Pricing Research

  • Brand Development

  • Global Advertising Campaign

  • Compliance Mystery Shopping

  • International Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Understanding Attrition

  • Understanding Customer Pricing

  • Visitor Survey

  • Driving business growth

  • Affinities Partner

  • Luxury In-store Display

  • Benchmarking Mystery Shopping

  • Brand Development & Product Screening

  • Cathedral Visitor Survey

  • Public Consultation - Council Tax

  • Plasterboard Packaging Research

  • Help Desk Mystery Shopping

  • Strategic Brand Development

  • Comms testing alongside NPD

  • International Satisfaction & Development

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Sentencers' Satisfaction Survey

  • Understanding the use of Temporary Labour

  • Audience Development Plan

  • Tourism Focus Groups

  • Public Consultation - Waste

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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