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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Reader Satisfaction

  • Mixed Media Advertising Analysis

  • Development of the Direct Offering

  • Luxury In-store Display

  • Prototype Evaluation

  • Marketing consultancy for direct insurance

  • Cathedral Visitor Survey

  • Competitor Mystery Shopping

  • Tourism Focus Groups

  • Understanding Customer Pricing

  • Engaging adults back into education

  • Developing marketing materials for new products

  • Understanding Local Business Needs

  • Satisfaction Survey (Housing)

  • Service Delivery Mystery Shopping

  • Brand Development & Product Screening

  • Adult Home Care Tracking Product Development

  • Financial Brand Satisfaction Tracking

  • International Competitor Mystery Shopping

  • Brand Development

  • Public Consultation - Waste

  • Product Development using Ethnography

  • Affinities Partner

  • Revitalising Existing Brand

  • Understanding the Sales Journey Experience from both sides

  • Sports Facility Survey

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Comms testing alongside NPD

  • Audience Development Plan

  • Public Consultation - Council Tax

  • Help Desk Mystery Shopping

  • New Expert Information Product

  • Driving business growth

  • Strategic Brand Development

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Loyalty Scheme

  • Website Development

  • Staff Surveys

  • Visitor Survey

  • Housing Scheme Test

  • Brand Image Research

  • Sentencers' Satisfaction Survey

  • Global Advertising Campaign

  • Communication: New and existing financial products

  • International Satisfaction & Development

  • Compliance Mystery Shopping

  • Plasterboard Packaging Research

  • Understanding the use of Temporary Labour

  • Understanding Attrition

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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