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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Help Desk Mystery Shopping

  • International Competitor Mystery Shopping

  • Sports Facility Survey

  • Brand Development

  • Prototype Evaluation

  • Audience Development Plan

  • Luxury In-store Display

  • Development of the Direct Offering

  • Revitalising Existing Brand

  • Compliance Mystery Shopping

  • Comms testing alongside NPD

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • Driving business growth

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Communication: New and existing financial products

  • Understanding the use of Temporary Labour

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • Strategic Brand Development

  • New Expert Information Product

  • Visitor Survey

  • Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Understanding Attrition

  • Mixed Media Advertising Analysis

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • Brand Image Research

  • Global Advertising Campaign

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Broker Relationship Survey

  • International Satisfaction & Development

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Cathedral Visitor Survey

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

  • Website Development

  • Staff Surveys

  • Loyalty Scheme

  • Affinities Partner

  • Public Consultation - Waste

  • Engaging adults back into education

  • Understanding Local Business Needs

  • Sentencers' Satisfaction Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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