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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Benchmarking Mystery Shopping

  • Luxury In-store Display

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Global Advertising Campaign

  • Strategic Brand Development

  • Adult Home Care Tracking Product Development

  • Prototype Evaluation

  • Compliance Mystery Shopping

  • Brand Development & Product Screening

  • Engaging adults back into education

  • Multi-national Usage & Attitude Survey

  • Understanding Attrition

  • Development of the Direct Offering

  • Website Development

  • Revitalising Existing Brand

  • Visitor Survey

  • Reader Satisfaction

  • Cathedral Visitor Survey

  • Tourism Focus Groups

  • Sentencers' Satisfaction Survey

  • Financial Brand Satisfaction Tracking

  • Broker Relationship Survey

  • Trade-off Pricing Research

  • Help Desk Mystery Shopping

  • Public Consultation - Waste

  • New Expert Information Product

  • Mixed Media Advertising Analysis

  • Comms testing alongside NPD

  • Housing Scheme Test

  • Loyalty Scheme

  • Sports Facility Survey

  • Affinities Partner

  • Product Development using Ethnography

  • Communication: New and existing financial products

  • Competitor Mystery Shopping

  • Understanding Local Business Needs

  • International Satisfaction & Development

  • Marketing consultancy for direct insurance

  • Satisfaction Survey (Housing)

  • Understanding the use of Temporary Labour

  • International Competitor Mystery Shopping

  • Brand Image Research

  • Staff Surveys

  • Audience Development Plan

  • Plasterboard Packaging Research

  • Public Consultation - Council Tax

  • Understanding Customer Pricing

  • Brand Development

  • Driving business growth

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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