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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Engaging adults back into education

  • Help Desk Mystery Shopping

  • New Expert Information Product

  • Prototype Evaluation

  • Driving business growth

  • Revitalising Existing Brand

  • Understanding Attrition

  • Staff Surveys

  • Strategic Brand Development

  • Tourism Focus Groups

  • Housing Scheme Test

  • International Competitor Mystery Shopping

  • International Satisfaction & Development

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • Broker Relationship Survey

  • Communication: New and existing financial products

  • Service Delivery Mystery Shopping

  • Comms testing alongside NPD

  • Development of the Direct Offering

  • Trade-off Pricing Research

  • Sports Facility Survey

  • Audience Development Plan

  • Brand Development

  • Website Development

  • Satisfaction Survey (Housing)

  • Understanding Local Business Needs

  • Marketing consultancy for direct insurance

  • Visitor Survey

  • Public Consultation - Waste

  • Reader Satisfaction

  • Understanding the Sales Journey Experience from both sides

  • Loyalty Scheme

  • Brand Image Research

  • Plasterboard Packaging Research

  • Brand Development & Product Screening

  • Product Development using Ethnography

  • Affinities Partner

  • Cathedral Visitor Survey

  • Global Advertising Campaign

  • Developing marketing materials for new products

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Multi-national Usage & Attitude Survey

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Council Tax

  • Competitor Mystery Shopping

  • Luxury In-store Display

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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