Skip navigation

Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Communication: New and existing financial products

  • Understanding Customer Pricing

  • Reader Satisfaction

  • Marketing consultancy for direct insurance

  • Staff Surveys

  • Broker Relationship Survey

  • International Satisfaction & Development

  • Website Development

  • Help Desk Mystery Shopping

  • Comms testing alongside NPD

  • Financial Brand Satisfaction Tracking

  • Audience Development Plan

  • Public Consultation - Waste

  • Brand Development

  • Engaging adults back into education

  • Adult Home Care Tracking Product Development

  • New Expert Information Product

  • Mixed Media Advertising Analysis

  • Development of the Direct Offering

  • Tourism Focus Groups

  • Strategic Brand Development

  • Driving business growth

  • Sports Facility Survey

  • Developing marketing materials for new products

  • Affinities Partner

  • Benchmarking Mystery Shopping

  • Understanding Local Business Needs

  • Understanding the Sales Journey Experience from both sides

  • Global Advertising Campaign

  • Luxury In-store Display

  • International Competitor Mystery Shopping

  • Housing Scheme Test

  • Public Consultation - Council Tax

  • Satisfaction Survey (Housing)

  • Service Delivery Mystery Shopping

  • Visitor Survey

  • Understanding Attrition

  • Understanding the use of Temporary Labour

  • Cathedral Visitor Survey

  • Product Development using Ethnography

  • Trade-off Pricing Research

  • Prototype Evaluation

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Multi-national Usage & Attitude Survey

  • Brand Development & Product Screening

  • Brand Image Research

  • Loyalty Scheme

  • Plasterboard Packaging Research

  • Revitalising Existing Brand

  • Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us