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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Product Development using Ethnography

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Audience Development Plan

  • Strategic Brand Development

  • Understanding Local Business Needs

  • Global Advertising Campaign

  • Comms testing alongside NPD

  • Public Consultation - Council Tax

  • Driving business growth

  • Reader Satisfaction

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

  • New Expert Information Product

  • Brand Development

  • Help Desk Mystery Shopping

  • Compliance Mystery Shopping

  • Understanding the use of Temporary Labour

  • Brand Development & Product Screening

  • Website Development

  • Trade-off Pricing Research

  • Public Consultation - Waste

  • Competitor Mystery Shopping

  • Prototype Evaluation

  • International Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Brand Image Research

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Affinities Partner

  • Multi-national Usage & Attitude Survey

  • Development of the Direct Offering

  • Engaging adults back into education

  • Sports Facility Survey

  • Broker Relationship Survey

  • Staff Surveys

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Understanding Attrition

  • Understanding Customer Pricing

  • Revitalising Existing Brand

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • Mixed Media Advertising Analysis

  • Visitor Survey

  • Luxury In-store Display

  • Understanding the Sales Journey Experience from both sides

  • International Satisfaction & Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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