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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Tourism Focus Groups

  • Engaging adults back into education

  • International Competitor Mystery Shopping

  • Understanding Local Business Needs

  • Housing Scheme Test

  • Mixed Media Advertising Analysis

  • Product Development using Ethnography

  • Public Consultation - Council Tax

  • Adult Home Care Tracking Product Development

  • Reader Satisfaction

  • Help Desk Mystery Shopping

  • Understanding the use of Temporary Labour

  • Visitor Survey

  • Broker Relationship Survey

  • Understanding Customer Pricing

  • Sports Facility Survey

  • Understanding Attrition

  • Brand Development

  • New Expert Information Product

  • Sentencers' Satisfaction Survey

  • Public Consultation - Waste

  • Prototype Evaluation

  • Competitor Mystery Shopping

  • Affinities Partner

  • Cathedral Visitor Survey

  • Audience Development Plan

  • Staff Surveys

  • Revitalising Existing Brand

  • Brand Development & Product Screening

  • Marketing consultancy for direct insurance

  • Development of the Direct Offering

  • Strategic Brand Development

  • Brand Image Research

  • Driving business growth

  • Plasterboard Packaging Research

  • Developing marketing materials for new products

  • Trade-off Pricing Research

  • Website Development

  • International Satisfaction & Development

  • Financial Brand Satisfaction Tracking

  • Compliance Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Understanding the Sales Journey Experience from both sides

  • Satisfaction Survey (Housing)

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

  • Loyalty Scheme

  • Comms testing alongside NPD

  • Service Delivery Mystery Shopping

  • Communication: New and existing financial products

  • Luxury In-store Display

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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