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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Mixed Media Advertising Analysis

  • Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Communication: New and existing financial products

  • Brand Image Research

  • Multi-national Usage & Attitude Survey

  • Satisfaction Survey (Housing)

  • International Competitor Mystery Shopping

  • Website Development

  • Sports Facility Survey

  • Brand Development

  • Tourism Focus Groups

  • Audience Development Plan

  • Understanding Local Business Needs

  • Plasterboard Packaging Research

  • Trade-off Pricing Research

  • Understanding Attrition

  • Cathedral Visitor Survey

  • Marketing consultancy for direct insurance

  • Understanding the use of Temporary Labour

  • Strategic Brand Development

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Help Desk Mystery Shopping

  • Reader Satisfaction

  • Broker Relationship Survey

  • Luxury In-store Display

  • Development of the Direct Offering

  • Prototype Evaluation

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • Compliance Mystery Shopping

  • Affinities Partner

  • Staff Surveys

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Understanding Customer Pricing

  • New Expert Information Product

  • Sentencers' Satisfaction Survey

  • International Satisfaction & Development

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Global Advertising Campaign

  • Comms testing alongside NPD

  • Visitor Survey

  • Service Delivery Mystery Shopping

  • Engaging adults back into education

  • Housing Scheme Test

  • Product Development using Ethnography

  • Revitalising Existing Brand

  • Loyalty Scheme

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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