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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Plasterboard Packaging Research

  • Understanding Customer Pricing

  • International Satisfaction & Development

  • Understanding the Sales Journey Experience from both sides

  • Communication: New and existing financial products

  • Development of the Direct Offering

  • Website Development

  • Public Consultation - Waste

  • Cathedral Visitor Survey

  • Brand Development & Product Screening

  • Revitalising Existing Brand

  • Public Consultation - Council Tax

  • Financial Brand Satisfaction Tracking

  • Understanding Attrition

  • Strategic Brand Development

  • Satisfaction Survey (Housing)

  • Understanding the use of Temporary Labour

  • Competitor Mystery Shopping

  • Luxury In-store Display

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • Brand Development

  • Help Desk Mystery Shopping

  • Marketing consultancy for direct insurance

  • Visitor Survey

  • Sentencers' Satisfaction Survey

  • Reader Satisfaction

  • Global Advertising Campaign

  • Compliance Mystery Shopping

  • Audience Development Plan

  • Mixed Media Advertising Analysis

  • Housing Scheme Test

  • Brand Image Research

  • Product Development using Ethnography

  • Affinities Partner

  • Sports Facility Survey

  • Tourism Focus Groups

  • Engaging adults back into education

  • Loyalty Scheme

  • Comms testing alongside NPD

  • Trade-off Pricing Research

  • Broker Relationship Survey

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Prototype Evaluation

  • Understanding Local Business Needs

  • Driving business growth

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

  • Staff Surveys

  • International Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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