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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Strategic Brand Development

  • Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Communication: New and existing financial products

  • Understanding Attrition

  • Staff Surveys

  • Sentencers' Satisfaction Survey

  • Cathedral Visitor Survey

  • Service Delivery Mystery Shopping

  • International Competitor Mystery Shopping

  • Prototype Evaluation

  • Comms testing alongside NPD

  • Product Development using Ethnography

  • Public Consultation - Waste

  • Reader Satisfaction

  • Housing Scheme Test

  • Plasterboard Packaging Research

  • Broker Relationship Survey

  • Engaging adults back into education

  • Global Advertising Campaign

  • Understanding Customer Pricing

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Luxury In-store Display

  • Satisfaction Survey (Housing)

  • Benchmarking Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Understanding the use of Temporary Labour

  • Public Consultation - Council Tax

  • Sports Facility Survey

  • Development of the Direct Offering

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • International Satisfaction & Development

  • Financial Brand Satisfaction Tracking

  • Brand Development

  • Audience Development Plan

  • Loyalty Scheme

  • Understanding Local Business Needs

  • New Expert Information Product

  • Trade-off Pricing Research

  • Website Development

  • Affinities Partner

  • Developing marketing materials for new products

  • Driving business growth

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Brand Image Research

  • Help Desk Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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