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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Competitor Mystery Shopping

  • Luxury In-store Display

  • Prototype Evaluation

  • Developing marketing materials for new products

  • Website Development

  • Revitalising Existing Brand

  • Reader Satisfaction

  • Cathedral Visitor Survey

  • Communication: New and existing financial products

  • Comms testing alongside NPD

  • Housing Scheme Test

  • Understanding the Sales Journey Experience from both sides

  • Sports Facility Survey

  • Trade-off Pricing Research

  • Strategic Brand Development

  • Financial Brand Satisfaction Tracking

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Development of the Direct Offering

  • Audience Development Plan

  • Product Development using Ethnography

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Service Delivery Mystery Shopping

  • Broker Relationship Survey

  • Adult Home Care Tracking Product Development

  • Brand Development

  • Affinities Partner

  • New Expert Information Product

  • International Satisfaction & Development

  • Engaging adults back into education

  • Plasterboard Packaging Research

  • Brand Development & Product Screening

  • Satisfaction Survey (Housing)

  • Understanding Attrition

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Global Advertising Campaign

  • Sentencers' Satisfaction Survey

  • Public Consultation - Council Tax

  • Public Consultation - Waste

  • Staff Surveys

  • Help Desk Mystery Shopping

  • International Competitor Mystery Shopping

  • Brand Image Research

  • Driving business growth

  • Understanding the use of Temporary Labour

  • Understanding Local Business Needs

  • Tourism Focus Groups

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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