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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Driving business growth

  • Revitalising Existing Brand

  • Multi-national Usage & Attitude Survey

  • Global Advertising Campaign

  • Broker Relationship Survey

  • Marketing consultancy for direct insurance

  • Development of the Direct Offering

  • Benchmarking Mystery Shopping

  • New Expert Information Product

  • Understanding the use of Temporary Labour

  • Tourism Focus Groups

  • Understanding the Sales Journey Experience from both sides

  • International Satisfaction & Development

  • Adult Home Care Tracking Product Development

  • Brand Development

  • Product Development using Ethnography

  • Staff Surveys

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Engaging adults back into education

  • Website Development

  • Cathedral Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Service Delivery Mystery Shopping

  • Comms testing alongside NPD

  • Public Consultation - Council Tax

  • International Competitor Mystery Shopping

  • Brand Image Research

  • Mixed Media Advertising Analysis

  • Public Consultation - Waste

  • Trade-off Pricing Research

  • Reader Satisfaction

  • Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • Developing marketing materials for new products

  • Communication: New and existing financial products

  • Prototype Evaluation

  • Luxury In-store Display

  • Affinities Partner

  • Sentencers' Satisfaction Survey

  • Understanding Local Business Needs

  • Understanding Attrition

  • Housing Scheme Test

  • Loyalty Scheme

  • Sports Facility Survey

  • Brand Development & Product Screening

  • Audience Development Plan

  • Visitor Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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