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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Brand Development & Product Screening

  • Sentencers' Satisfaction Survey

  • Sports Facility Survey

  • Loyalty Scheme

  • Broker Relationship Survey

  • Global Advertising Campaign

  • Housing Scheme Test

  • Benchmarking Mystery Shopping

  • Marketing consultancy for direct insurance

  • Satisfaction Survey (Housing)

  • Development of the Direct Offering

  • Website Development

  • Public Consultation - Council Tax

  • Trade-off Pricing Research

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Audience Development Plan

  • Plasterboard Packaging Research

  • Cathedral Visitor Survey

  • Communication: New and existing financial products

  • Brand Image Research

  • Tourism Focus Groups

  • Developing marketing materials for new products

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

  • Public Consultation - Waste

  • International Competitor Mystery Shopping

  • Luxury In-store Display

  • Brand Development

  • Understanding the use of Temporary Labour

  • Driving business growth

  • Help Desk Mystery Shopping

  • Revitalising Existing Brand

  • Competitor Mystery Shopping

  • Reader Satisfaction

  • Financial Brand Satisfaction Tracking

  • Service Delivery Mystery Shopping

  • Engaging adults back into education

  • Strategic Brand Development

  • New Expert Information Product

  • Understanding Local Business Needs

  • Adult Home Care Tracking Product Development

  • Affinities Partner

  • Prototype Evaluation

  • Staff Surveys

  • Visitor Survey

  • International Satisfaction & Development

  • Understanding Attrition

  • Mixed Media Advertising Analysis

  • Understanding the Sales Journey Experience from both sides

  • Multi-national Usage & Attitude Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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