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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Representative panel building

  • Strategic Brand Development

  • Sentencers' Satisfaction Survey

  • Housing Scheme Test

  • Compliance Mystery Shopping

  • Affinities Partner

  • Sports Facility Survey

  • Broker Relationship Survey

  • Brand Development

  • Understanding the use of Temporary Labour

  • Public Consultation - Council Tax

  • Driving business growth

  • Visitor Survey

  • Adult Home Care Tracking Product Development

  • Financial Brand Satisfaction Tracking

  • Plasterboard Packaging Research

  • Competitor Mystery Shopping

  • Staff Surveys

  • Understanding Attrition

  • Developing marketing materials for new products

  • International Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Website Development

  • Reader Satisfaction

  • Satisfaction Survey (Housing)

  • Mixed Media Advertising Analysis

  • New Expert Information Product

  • Understanding Customer Pricing

  • Public Consultation - Waste

  • Revitalising Existing Brand

  • Audience Development Plan

  • Brand Development & Product Screening

  • Brand Image Research

  • Engaging adults back into education

  • Understanding Local Business Needs

  • International Satisfaction & Development

  • Multi-national Usage & Attitude Survey

  • Comms testing alongside NPD

  • Help Desk Mystery Shopping

  • Global Advertising Campaign

  • Loyalty Scheme

  • Service Delivery Mystery Shopping

  • Product Development using Ethnography

  • Prototype Evaluation

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Development of the Direct Offering

  • Communication: New and existing financial products

  • Luxury In-store Display

  • Benchmarking Mystery Shopping

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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