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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Trade-off Pricing Research

  • Prototype Evaluation

  • Comms testing alongside NPD

  • Staff Surveys

  • Luxury In-store Display

  • Brand Development

  • Global Advertising Campaign

  • Brand Development & Product Screening

  • Compliance Mystery Shopping

  • Understanding Local Business Needs

  • Visitor Survey

  • Revitalising Existing Brand

  • Understanding Attrition

  • Sentencers' Satisfaction Survey

  • Product Development using Ethnography

  • Audience Development Plan

  • Communication: New and existing financial products

  • Affinities Partner

  • Marketing consultancy for direct insurance

  • Developing marketing materials for new products

  • Sports Facility Survey

  • New Expert Information Product

  • Understanding the use of Temporary Labour

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Broker Relationship Survey

  • Brand Image Research

  • Service Delivery Mystery Shopping

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Reader Satisfaction

  • Adult Home Care Tracking Product Development

  • International Competitor Mystery Shopping

  • Development of the Direct Offering

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Public Consultation - Waste

  • Benchmarking Mystery Shopping

  • Plasterboard Packaging Research

  • Mixed Media Advertising Analysis

  • Help Desk Mystery Shopping

  • Competitor Mystery Shopping

  • International Satisfaction & Development

  • Housing Scheme Test

  • Multi-national Usage & Attitude Survey

  • Driving business growth

  • Strategic Brand Development

  • Loyalty Scheme

  • Tourism Focus Groups

  • Understanding the Sales Journey Experience from both sides

  • Website Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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