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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • International Competitor Mystery Shopping

  • Benchmarking Mystery Shopping

  • Strategic Brand Development

  • Revitalising Existing Brand

  • Developing marketing materials for new products

  • Marketing consultancy for direct insurance

  • Understanding Local Business Needs

  • Cathedral Visitor Survey

  • Public Consultation - Council Tax

  • Understanding the use of Temporary Labour

  • Trade-off Pricing Research

  • Satisfaction Survey (Housing)

  • Plasterboard Packaging Research

  • Service Delivery Mystery Shopping

  • Communication: New and existing financial products

  • Housing Scheme Test

  • Audience Development Plan

  • Understanding Attrition

  • Sentencers' Satisfaction Survey

  • Development of the Direct Offering

  • Broker Relationship Survey

  • Brand Development & Product Screening

  • Financial Brand Satisfaction Tracking

  • Understanding the Sales Journey Experience from both sides

  • Brand Image Research

  • Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Tourism Focus Groups

  • Public Consultation - Waste

  • Staff Surveys

  • Global Advertising Campaign

  • New Expert Information Product

  • Engaging adults back into education

  • Affinities Partner

  • Luxury In-store Display

  • Understanding Customer Pricing

  • Mixed Media Advertising Analysis

  • Product Development using Ethnography

  • Compliance Mystery Shopping

  • Prototype Evaluation

  • Loyalty Scheme

  • Website Development

  • Adult Home Care Tracking Product Development

  • Help Desk Mystery Shopping

  • Reader Satisfaction

  • Brand Development

  • International Satisfaction & Development

  • Comms testing alongside NPD

  • Sports Facility Survey

  • Visitor Survey

  • Driving business growth

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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