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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Housing Scheme Test

  • Development of the Direct Offering

  • Audience Development Plan

  • Affinities Partner

  • Help Desk Mystery Shopping

  • Revitalising Existing Brand

  • Brand Development & Product Screening

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Driving business growth

  • Satisfaction Survey (Housing)

  • Sports Facility Survey

  • Public Consultation - Waste

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Engaging adults back into education

  • Sentencers' Satisfaction Survey

  • Competitor Mystery Shopping

  • Tourism Focus Groups

  • Trade-off Pricing Research

  • Luxury In-store Display

  • Developing marketing materials for new products

  • Reader Satisfaction

  • Global Advertising Campaign

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Communication: New and existing financial products

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • New Expert Information Product

  • Plasterboard Packaging Research

  • Cathedral Visitor Survey

  • Brand Image Research

  • Understanding Attrition

  • Mixed Media Advertising Analysis

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Strategic Brand Development

  • Broker Relationship Survey

  • Brand Development

  • Product Development using Ethnography

  • Multi-national Usage & Attitude Survey

  • Compliance Mystery Shopping

  • Staff Surveys

  • Visitor Survey

  • Prototype Evaluation

  • Website Development

  • Understanding the Sales Journey Experience from both sides

  • Understanding Local Business Needs

  • Marketing consultancy for direct insurance

  • International Satisfaction & Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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