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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Mixed Media Advertising Analysis

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • New Expert Information Product

  • Cathedral Visitor Survey

  • Brand Image Research

  • Engaging adults back into education

  • Public Consultation - Council Tax

  • Competitor Mystery Shopping

  • Visitor Survey

  • Affinities Partner

  • Plasterboard Packaging Research

  • Comms testing alongside NPD

  • Brand Development

  • Audience Development Plan

  • Development of the Direct Offering

  • Compliance Mystery Shopping

  • Revitalising Existing Brand

  • Understanding the Sales Journey Experience from both sides

  • Adult Home Care Tracking Product Development

  • Marketing consultancy for direct insurance

  • Global Advertising Campaign

  • Strategic Brand Development

  • Multi-national Usage & Attitude Survey

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Waste

  • Staff Surveys

  • Housing Scheme Test

  • Luxury In-store Display

  • Website Development

  • Communication: New and existing financial products

  • Understanding Local Business Needs

  • Benchmarking Mystery Shopping

  • Broker Relationship Survey

  • Reader Satisfaction

  • Trade-off Pricing Research

  • Help Desk Mystery Shopping

  • Brand Development & Product Screening

  • Loyalty Scheme

  • Satisfaction Survey (Housing)

  • Sentencers' Satisfaction Survey

  • Understanding Attrition

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Prototype Evaluation

  • International Competitor Mystery Shopping

  • Driving business growth

  • International Satisfaction & Development

  • Understanding Customer Pricing

  • Sports Facility Survey

  • Service Delivery Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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