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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Compliance Mystery Shopping

  • Public Consultation - Council Tax

  • Cathedral Visitor Survey

  • Affinities Partner

  • Brand Development & Product Screening

  • Prototype Evaluation

  • Understanding Customer Pricing

  • International Competitor Mystery Shopping

  • Global Advertising Campaign

  • Strategic Brand Development

  • Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Broker Relationship Survey

  • Help Desk Mystery Shopping

  • Sports Facility Survey

  • Multi-national Usage & Attitude Survey

  • Understanding the use of Temporary Labour

  • Staff Surveys

  • Housing Scheme Test

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • Visitor Survey

  • Brand Image Research

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • International Satisfaction & Development

  • Product Development using Ethnography

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Engaging adults back into education

  • Reader Satisfaction

  • Website Development

  • Benchmarking Mystery Shopping

  • Satisfaction Survey (Housing)

  • Financial Brand Satisfaction Tracking

  • Service Delivery Mystery Shopping

  • Loyalty Scheme

  • Tourism Focus Groups

  • Communication: New and existing financial products

  • Luxury In-store Display

  • Trade-off Pricing Research

  • Marketing consultancy for direct insurance

  • Developing marketing materials for new products

  • Development of the Direct Offering

  • Sentencers' Satisfaction Survey

  • Driving business growth

  • Understanding Local Business Needs

  • Audience Development Plan

  • Revitalising Existing Brand

  • Mixed Media Advertising Analysis

  • Understanding Attrition

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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