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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Product Development using Ethnography

  • Driving business growth

  • International Competitor Mystery Shopping

  • Staff Surveys

  • Cathedral Visitor Survey

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • Understanding the use of Temporary Labour

  • Brand Development & Product Screening

  • Prototype Evaluation

  • Visitor Survey

  • Understanding Attrition

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Understanding Local Business Needs

  • Reader Satisfaction

  • Understanding the Sales Journey Experience from both sides

  • Sentencers' Satisfaction Survey

  • Affinities Partner

  • Public Consultation - Waste

  • Sports Facility Survey

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Tourism Focus Groups

  • Audience Development Plan

  • Communication: New and existing financial products

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • International Satisfaction & Development

  • Engaging adults back into education

  • Public Consultation - Council Tax

  • Comms testing alongside NPD

  • New Expert Information Product

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Brand Image Research

  • Plasterboard Packaging Research

  • Help Desk Mystery Shopping

  • Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Financial Brand Satisfaction Tracking

  • Compliance Mystery Shopping

  • Website Development

  • Marketing consultancy for direct insurance

  • Development of the Direct Offering

  • Housing Scheme Test

  • Multi-national Usage & Attitude Survey

  • Broker Relationship Survey

  • Understanding Customer Pricing

  • Global Advertising Campaign

  • Brand Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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