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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • International Satisfaction & Development

  • Audience Development Plan

  • Driving business growth

  • Sports Facility Survey

  • Brand Development & Product Screening

  • Global Advertising Campaign

  • Understanding Attrition

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Development of the Direct Offering

  • Satisfaction Survey (Housing)

  • Financial Brand Satisfaction Tracking

  • Housing Scheme Test

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • Benchmarking Mystery Shopping

  • International Competitor Mystery Shopping

  • Understanding Local Business Needs

  • Multi-national Usage & Attitude Survey

  • Engaging adults back into education

  • Luxury In-store Display

  • Communication: New and existing financial products

  • Affinities Partner

  • Cathedral Visitor Survey

  • Adult Home Care Tracking Product Development

  • Plasterboard Packaging Research

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Competitor Mystery Shopping

  • Strategic Brand Development

  • Tourism Focus Groups

  • Reader Satisfaction

  • Understanding Customer Pricing

  • Brand Image Research

  • Service Delivery Mystery Shopping

  • Public Consultation - Council Tax

  • Mixed Media Advertising Analysis

  • Broker Relationship Survey

  • Brand Development

  • Help Desk Mystery Shopping

  • Website Development

  • Understanding the use of Temporary Labour

  • New Expert Information Product

  • Visitor Survey

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Staff Surveys

  • Compliance Mystery Shopping

  • Marketing consultancy for direct insurance

  • Product Development using Ethnography

  • Prototype Evaluation

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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