Skip navigation

Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Global Advertising Campaign

  • Website Development

  • Product Development using Ethnography

  • Visitor Survey

  • Prototype Evaluation

  • Brand Image Research

  • Development of the Direct Offering

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Reader Satisfaction

  • Loyalty Scheme

  • Audience Development Plan

  • Public Consultation - Council Tax

  • Marketing consultancy for direct insurance

  • Sports Facility Survey

  • Tourism Focus Groups

  • Staff Surveys

  • Trade-off Pricing Research

  • Financial Brand Satisfaction Tracking

  • International Satisfaction & Development

  • Understanding Attrition

  • Luxury In-store Display

  • Plasterboard Packaging Research

  • Broker Relationship Survey

  • Mixed Media Advertising Analysis

  • Brand Development

  • Understanding Local Business Needs

  • Satisfaction Survey (Housing)

  • Brand Development & Product Screening

  • International Competitor Mystery Shopping

  • Help Desk Mystery Shopping

  • Understanding Customer Pricing

  • Strategic Brand Development

  • Adult Home Care Tracking Product Development

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Affinities Partner

  • Housing Scheme Test

  • Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • Revitalising Existing Brand

  • Understanding the use of Temporary Labour

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Communication: New and existing financial products

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Comms testing alongside NPD

  • Developing marketing materials for new products

  • Service Delivery Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us