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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Broker Relationship Survey

  • Comms testing alongside NPD

  • Understanding the Sales Journey Experience from both sides

  • International Competitor Mystery Shopping

  • New Expert Information Product

  • Revitalising Existing Brand

  • Strategic Brand Development

  • Developing marketing materials for new products

  • Understanding Local Business Needs

  • Public Consultation - Waste

  • Understanding Customer Pricing

  • Sports Facility Survey

  • Global Advertising Campaign

  • Driving business growth

  • Affinities Partner

  • International Satisfaction & Development

  • Satisfaction Survey (Housing)

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Trade-off Pricing Research

  • Visitor Survey

  • Adult Home Care Tracking Product Development

  • Luxury In-store Display

  • Plasterboard Packaging Research

  • Loyalty Scheme

  • Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Housing Scheme Test

  • Compliance Mystery Shopping

  • Brand Development

  • Audience Development Plan

  • Sentencers' Satisfaction Survey

  • Multi-national Usage & Attitude Survey

  • Tourism Focus Groups

  • Website Development

  • Service Delivery Mystery Shopping

  • Benchmarking Mystery Shopping

  • Brand Development & Product Screening

  • Development of the Direct Offering

  • Communication: New and existing financial products

  • Brand Image Research

  • Public Consultation - Council Tax

  • Understanding the use of Temporary Labour

  • Staff Surveys

  • Help Desk Mystery Shopping

  • Prototype Evaluation

  • Financial Brand Satisfaction Tracking

  • Mixed Media Advertising Analysis

  • Reader Satisfaction

  • Engaging adults back into education

  • Product Development using Ethnography

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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