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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Affinities Partner

  • Mixed Media Advertising Analysis

  • New Expert Information Product

  • Comms testing alongside NPD

  • Understanding Local Business Needs

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Driving business growth

  • Development of the Direct Offering

  • Loyalty Scheme

  • Global Advertising Campaign

  • Tourism Focus Groups

  • Service Delivery Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Help Desk Mystery Shopping

  • Cathedral Visitor Survey

  • Public Consultation - Waste

  • Sports Facility Survey

  • Audience Development Plan

  • Prototype Evaluation

  • Developing marketing materials for new products

  • Competitor Mystery Shopping

  • Housing Scheme Test

  • Sentencers' Satisfaction Survey

  • Visitor Survey

  • Brand Development

  • International Satisfaction & Development

  • Reader Satisfaction

  • Plasterboard Packaging Research

  • Product Development using Ethnography

  • Engaging adults back into education

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Understanding the Sales Journey Experience from both sides

  • Understanding the use of Temporary Labour

  • Understanding Attrition

  • Multi-national Usage & Attitude Survey

  • Communication: New and existing financial products

  • Website Development

  • Marketing consultancy for direct insurance

  • Staff Surveys

  • Luxury In-store Display

  • Understanding Customer Pricing

  • Broker Relationship Survey

  • Trade-off Pricing Research

  • Revitalising Existing Brand

  • Brand Image Research

  • Compliance Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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