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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Broker Relationship Survey

  • Communication: New and existing financial products

  • Brand Image Research

  • Housing Scheme Test

  • Multi-national Usage & Attitude Survey

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Prototype Evaluation

  • Trade-off Pricing Research

  • Marketing consultancy for direct insurance

  • Affinities Partner

  • Global Advertising Campaign

  • Luxury In-store Display

  • Development of the Direct Offering

  • Strategic Brand Development

  • Tourism Focus Groups

  • International Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Mixed Media Advertising Analysis

  • Help Desk Mystery Shopping

  • Understanding Customer Pricing

  • Reader Satisfaction

  • Public Consultation - Council Tax

  • Sentencers' Satisfaction Survey

  • Cathedral Visitor Survey

  • Brand Development

  • Driving business growth

  • Understanding the Sales Journey Experience from both sides

  • Understanding Local Business Needs

  • Staff Surveys

  • Comms testing alongside NPD

  • Audience Development Plan

  • Satisfaction Survey (Housing)

  • Developing marketing materials for new products

  • New Expert Information Product

  • Product Development using Ethnography

  • Plasterboard Packaging Research

  • Public Consultation - Waste

  • Website Development

  • Revitalising Existing Brand

  • Understanding the use of Temporary Labour

  • Visitor Survey

  • Competitor Mystery Shopping

  • International Satisfaction & Development

  • Sports Facility Survey

  • Service Delivery Mystery Shopping

  • Compliance Mystery Shopping

  • Brand Development & Product Screening

  • Engaging adults back into education

  • Understanding Attrition

  • Benchmarking Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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