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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Global Advertising Campaign

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

  • Staff Surveys

  • Reader Satisfaction

  • Brand Image Research

  • Engaging adults back into education

  • Service Delivery Mystery Shopping

  • Cathedral Visitor Survey

  • Benchmarking Mystery Shopping

  • Sports Facility Survey

  • Product Development using Ethnography

  • Adult Home Care Tracking Product Development

  • Brand Development & Product Screening

  • Loyalty Scheme

  • Marketing consultancy for direct insurance

  • Competitor Mystery Shopping

  • International Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Public Consultation - Council Tax

  • Brand Development

  • Understanding the use of Temporary Labour

  • Financial Brand Satisfaction Tracking

  • New Expert Information Product

  • Multi-national Usage & Attitude Survey

  • Understanding the Sales Journey Experience from both sides

  • Help Desk Mystery Shopping

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • Visitor Survey

  • Sentencers' Satisfaction Survey

  • Developing marketing materials for new products

  • Prototype Evaluation

  • Public Consultation - Waste

  • Broker Relationship Survey

  • Tourism Focus Groups

  • Development of the Direct Offering

  • Audience Development Plan

  • Plasterboard Packaging Research

  • International Satisfaction & Development

  • Mixed Media Advertising Analysis

  • Luxury In-store Display

  • Website Development

  • Understanding Local Business Needs

  • Understanding Attrition

  • Communication: New and existing financial products

  • Strategic Brand Development

  • Revitalising Existing Brand

  • Trade-off Pricing Research

  • Driving business growth

  • Affinities Partner

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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