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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Revitalising Existing Brand

  • Global Advertising Campaign

  • Sports Facility Survey

  • Broker Relationship Survey

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Understanding Attrition

  • Public Consultation - Council Tax

  • Audience Development Plan

  • Brand Development & Product Screening

  • Staff Surveys

  • Engaging adults back into education

  • Visitor Survey

  • Website Development

  • Marketing consultancy for direct insurance

  • Benchmarking Mystery Shopping

  • Help Desk Mystery Shopping

  • Public Consultation - Waste

  • Understanding the use of Temporary Labour

  • Adult Home Care Tracking Product Development

  • Sentencers' Satisfaction Survey

  • Luxury In-store Display

  • Cathedral Visitor Survey

  • Compliance Mystery Shopping

  • International Satisfaction & Development

  • Tourism Focus Groups

  • Brand Development

  • Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • Loyalty Scheme

  • Comms testing alongside NPD

  • Trade-off Pricing Research

  • Brand Image Research

  • Service Delivery Mystery Shopping

  • Prototype Evaluation

  • Affinities Partner

  • Mixed Media Advertising Analysis

  • Understanding Local Business Needs

  • Communication: New and existing financial products

  • Driving business growth

  • Housing Scheme Test

  • New Expert Information Product

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • Satisfaction Survey (Housing)

  • Developing marketing materials for new products

  • International Competitor Mystery Shopping

  • Plasterboard Packaging Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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