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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • International Satisfaction & Development

  • Loyalty Scheme

  • Competitor Mystery Shopping

  • Engaging adults back into education

  • Visitor Survey

  • Sentencers' Satisfaction Survey

  • Global Advertising Campaign

  • Driving business growth

  • Luxury In-store Display

  • Understanding Attrition

  • Multi-national Usage & Attitude Survey

  • Product Development using Ethnography

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • Prototype Evaluation

  • Broker Relationship Survey

  • Developing marketing materials for new products

  • Reader Satisfaction

  • Comms testing alongside NPD

  • Affinities Partner

  • Staff Surveys

  • Communication: New and existing financial products

  • Brand Image Research

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Plasterboard Packaging Research

  • Adult Home Care Tracking Product Development

  • Audience Development Plan

  • International Competitor Mystery Shopping

  • Sports Facility Survey

  • Public Consultation - Council Tax

  • Public Consultation - Waste

  • Understanding Local Business Needs

  • Marketing consultancy for direct insurance

  • Benchmarking Mystery Shopping

  • Trade-off Pricing Research

  • Website Development

  • Understanding Customer Pricing

  • Tourism Focus Groups

  • Strategic Brand Development

  • Development of the Direct Offering

  • Brand Development & Product Screening

  • Understanding the use of Temporary Labour

  • Compliance Mystery Shopping

  • Help Desk Mystery Shopping

  • Service Delivery Mystery Shopping

  • Mixed Media Advertising Analysis

  • Financial Brand Satisfaction Tracking

  • Brand Development

  • New Expert Information Product

  • Cathedral Visitor Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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