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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Marketing consultancy for direct insurance

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Understanding Local Business Needs

  • Global Advertising Campaign

  • Comms testing alongside NPD

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • International Satisfaction & Development

  • Engaging adults back into education

  • Staff Surveys

  • Understanding the use of Temporary Labour

  • Cathedral Visitor Survey

  • Understanding Customer Pricing

  • Benchmarking Mystery Shopping

  • Luxury In-store Display

  • Website Development

  • Compliance Mystery Shopping

  • Reader Satisfaction

  • Revitalising Existing Brand

  • Visitor Survey

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Public Consultation - Waste

  • Loyalty Scheme

  • Brand Development

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Adult Home Care Tracking Product Development

  • Housing Scheme Test

  • Understanding Attrition

  • Prototype Evaluation

  • Tourism Focus Groups

  • Audience Development Plan

  • Development of the Direct Offering

  • Brand Image Research

  • Help Desk Mystery Shopping

  • Mixed Media Advertising Analysis

  • Plasterboard Packaging Research

  • Multi-national Usage & Attitude Survey

  • Financial Brand Satisfaction Tracking

  • New Expert Information Product

  • Affinities Partner

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Trade-off Pricing Research

  • Brand Development & Product Screening

  • Strategic Brand Development

  • Driving business growth

  • Broker Relationship Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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