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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Trade-off Pricing Research

  • International Competitor Mystery Shopping

  • Reader Satisfaction

  • Tourism Focus Groups

  • Strategic Brand Development

  • Financial Brand Satisfaction Tracking

  • Development of the Direct Offering

  • Brand Development & Product Screening

  • Product Development using Ethnography

  • Public Consultation - Waste

  • Understanding the use of Temporary Labour

  • Developing marketing materials for new products

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Engaging adults back into education

  • Sports Facility Survey

  • Broker Relationship Survey

  • Benchmarking Mystery Shopping

  • Visitor Survey

  • Luxury In-store Display

  • Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Comms testing alongside NPD

  • Understanding Local Business Needs

  • Prototype Evaluation

  • Loyalty Scheme

  • Driving business growth

  • Website Development

  • Marketing consultancy for direct insurance

  • Brand Image Research

  • Help Desk Mystery Shopping

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Service Delivery Mystery Shopping

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Audience Development Plan

  • Revitalising Existing Brand

  • Adult Home Care Tracking Product Development

  • Global Advertising Campaign

  • Affinities Partner

  • Plasterboard Packaging Research

  • Housing Scheme Test

  • New Expert Information Product

  • Public Consultation - Council Tax

  • Staff Surveys

  • Compliance Mystery Shopping

  • International Satisfaction & Development

  • Understanding the Sales Journey Experience from both sides

  • Brand Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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