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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Public Consultation - Council Tax

  • Brand Image Research

  • Multi-national Usage & Attitude Survey

  • Broker Relationship Survey

  • Financial Brand Satisfaction Tracking

  • Affinities Partner

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

  • Engaging adults back into education

  • Compliance Mystery Shopping

  • Understanding Local Business Needs

  • Audience Development Plan

  • International Competitor Mystery Shopping

  • Visitor Survey

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Brand Development

  • Revitalising Existing Brand

  • Help Desk Mystery Shopping

  • Mixed Media Advertising Analysis

  • Understanding the Sales Journey Experience from both sides

  • Staff Surveys

  • Cathedral Visitor Survey

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Marketing consultancy for direct insurance

  • Understanding the use of Temporary Labour

  • New Expert Information Product

  • Reader Satisfaction

  • Development of the Direct Offering

  • Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Housing Scheme Test

  • International Satisfaction & Development

  • Luxury In-store Display

  • Brand Development & Product Screening

  • Strategic Brand Development

  • Loyalty Scheme

  • Understanding Attrition

  • Prototype Evaluation

  • Understanding Customer Pricing

  • Comms testing alongside NPD

  • Trade-off Pricing Research

  • Plasterboard Packaging Research

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Website Development

  • Communication: New and existing financial products

  • Product Development using Ethnography

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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