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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Affinities Partner

  • Understanding Attrition

  • Luxury In-store Display

  • Reader Satisfaction

  • Understanding the use of Temporary Labour

  • Driving business growth

  • Public Consultation - Council Tax

  • Brand Image Research

  • Housing Scheme Test

  • Comms testing alongside NPD

  • Development of the Direct Offering

  • Sports Facility Survey

  • Satisfaction Survey (Housing)

  • Multi-national Usage & Attitude Survey

  • Compliance Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Broker Relationship Survey

  • Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Understanding Local Business Needs

  • Benchmarking Mystery Shopping

  • Loyalty Scheme

  • Website Development

  • Global Advertising Campaign

  • Brand Development

  • Staff Surveys

  • Plasterboard Packaging Research

  • Communication: New and existing financial products

  • Understanding the Sales Journey Experience from both sides

  • International Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • International Satisfaction & Development

  • Public Consultation - Waste

  • Developing marketing materials for new products

  • Sentencers' Satisfaction Survey

  • Service Delivery Mystery Shopping

  • Understanding Customer Pricing

  • New Expert Information Product

  • Engaging adults back into education

  • Trade-off Pricing Research

  • Help Desk Mystery Shopping

  • Cathedral Visitor Survey

  • Strategic Brand Development

  • Audience Development Plan

  • Tourism Focus Groups

  • Revitalising Existing Brand

  • Brand Development & Product Screening

  • Visitor Survey

  • Mixed Media Advertising Analysis

  • Product Development using Ethnography

  • Prototype Evaluation

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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