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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Reader Satisfaction

  • Brand Image Research

  • Understanding Customer Pricing

  • Development of the Direct Offering

  • Sentencers' Satisfaction Survey

  • Website Development

  • Global Advertising Campaign

  • Sports Facility Survey

  • Benchmarking Mystery Shopping

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Satisfaction Survey (Housing)

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Broker Relationship Survey

  • Engaging adults back into education

  • Understanding the Sales Journey Experience from both sides

  • Staff Surveys

  • Developing marketing materials for new products

  • Understanding Attrition

  • Understanding Local Business Needs

  • Service Delivery Mystery Shopping

  • Brand Development

  • Strategic Brand Development

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • Adult Home Care Tracking Product Development

  • Help Desk Mystery Shopping

  • International Competitor Mystery Shopping

  • Audience Development Plan

  • Revitalising Existing Brand

  • Tourism Focus Groups

  • Comms testing alongside NPD

  • Cathedral Visitor Survey

  • Prototype Evaluation

  • Understanding the use of Temporary Labour

  • Trade-off Pricing Research

  • Affinities Partner

  • Public Consultation - Council Tax

  • Brand Development & Product Screening

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • New Expert Information Product

  • Loyalty Scheme

  • Housing Scheme Test

  • Driving business growth

  • International Satisfaction & Development

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Waste

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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