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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Product Development using Ethnography

  • Engaging adults back into education

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

  • Audience Development Plan

  • Driving business growth

  • Luxury In-store Display

  • Tourism Focus Groups

  • Development of the Direct Offering

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Understanding Attrition

  • Trade-off Pricing Research

  • Developing marketing materials for new products

  • New Expert Information Product

  • Service Delivery Mystery Shopping

  • Housing Scheme Test

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Revitalising Existing Brand

  • Mixed Media Advertising Analysis

  • Public Consultation - Waste

  • Visitor Survey

  • Plasterboard Packaging Research

  • Comms testing alongside NPD

  • Brand Development & Product Screening

  • Understanding Local Business Needs

  • Compliance Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Affinities Partner

  • Financial Brand Satisfaction Tracking

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Help Desk Mystery Shopping

  • Broker Relationship Survey

  • International Competitor Mystery Shopping

  • Website Development

  • Reader Satisfaction

  • Brand Development

  • Cathedral Visitor Survey

  • Brand Image Research

  • Strategic Brand Development

  • Sports Facility Survey

  • Multi-national Usage & Attitude Survey

  • Staff Surveys

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • International Satisfaction & Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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