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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Broker Relationship Survey

  • Understanding the Sales Journey Experience from both sides

  • Luxury In-store Display

  • New Expert Information Product

  • Service Delivery Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Housing Scheme Test

  • Development of the Direct Offering

  • Driving business growth

  • Brand Development & Product Screening

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Understanding the use of Temporary Labour

  • Marketing consultancy for direct insurance

  • Understanding Local Business Needs

  • Understanding Attrition

  • Visitor Survey

  • Sentencers' Satisfaction Survey

  • Global Advertising Campaign

  • Cathedral Visitor Survey

  • Engaging adults back into education

  • Prototype Evaluation

  • Trade-off Pricing Research

  • Public Consultation - Council Tax

  • Satisfaction Survey (Housing)

  • Brand Development

  • International Satisfaction & Development

  • Developing marketing materials for new products

  • Strategic Brand Development

  • Revitalising Existing Brand

  • Affinities Partner

  • Mixed Media Advertising Analysis

  • Reader Satisfaction

  • Communication: New and existing financial products

  • Adult Home Care Tracking Product Development

  • International Competitor Mystery Shopping

  • Product Development using Ethnography

  • Audience Development Plan

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

  • Website Development

  • Tourism Focus Groups

  • Staff Surveys

  • Plasterboard Packaging Research

  • Competitor Mystery Shopping

  • Sports Facility Survey

  • Help Desk Mystery Shopping

  • Loyalty Scheme

  • Brand Image Research

  • Public Consultation - Waste

  • Understanding Customer Pricing

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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