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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Benchmarking Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Audience Development Plan

  • Reader Satisfaction

  • Trade-off Pricing Research

  • Visitor Survey

  • Understanding Attrition

  • Communication: New and existing financial products

  • Cathedral Visitor Survey

  • Help Desk Mystery Shopping

  • Competitor Mystery Shopping

  • Brand Image Research

  • Public Consultation - Council Tax

  • Service Delivery Mystery Shopping

  • Public Consultation - Waste

  • Revitalising Existing Brand

  • Prototype Evaluation

  • Satisfaction Survey (Housing)

  • Marketing consultancy for direct insurance

  • Driving business growth

  • Staff Surveys

  • Engaging adults back into education

  • Affinities Partner

  • Luxury In-store Display

  • Housing Scheme Test

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Sports Facility Survey

  • Website Development

  • International Satisfaction & Development

  • Brand Development & Product Screening

  • Adult Home Care Tracking Product Development

  • Broker Relationship Survey

  • New Expert Information Product

  • Development of the Direct Offering

  • Comms testing alongside NPD

  • Understanding Customer Pricing

  • Global Advertising Campaign

  • Understanding Local Business Needs

  • Mixed Media Advertising Analysis

  • Financial Brand Satisfaction Tracking

  • Multi-national Usage & Attitude Survey

  • Loyalty Scheme

  • Understanding the use of Temporary Labour

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Developing marketing materials for new products

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Product Development using Ethnography

  • Brand Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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