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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Brand Image Research

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Revitalising Existing Brand

  • Affinities Partner

  • Audience Development Plan

  • Understanding Local Business Needs

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Staff Surveys

  • Visitor Survey

  • Benchmarking Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Product Development using Ethnography

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Reader Satisfaction

  • Service Delivery Mystery Shopping

  • Mixed Media Advertising Analysis

  • Website Development

  • Cathedral Visitor Survey

  • Plasterboard Packaging Research

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Understanding Attrition

  • Satisfaction Survey (Housing)

  • Loyalty Scheme

  • Prototype Evaluation

  • Brand Development

  • Multi-national Usage & Attitude Survey

  • New Expert Information Product

  • Housing Scheme Test

  • Public Consultation - Council Tax

  • Trade-off Pricing Research

  • Engaging adults back into education

  • Development of the Direct Offering

  • Developing marketing materials for new products

  • Luxury In-store Display

  • Comms testing alongside NPD

  • Broker Relationship Survey

  • Brand Development & Product Screening

  • Understanding the Sales Journey Experience from both sides

  • Global Advertising Campaign

  • Compliance Mystery Shopping

  • Understanding Customer Pricing

  • Public Consultation - Waste

  • Sentencers' Satisfaction Survey

  • Marketing consultancy for direct insurance

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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