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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Loyalty Scheme

  • Understanding Customer Pricing

  • Satisfaction Survey (Housing)

  • Mixed Media Advertising Analysis

  • Audience Development Plan

  • Benchmarking Mystery Shopping

  • International Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Developing marketing materials for new products

  • Sports Facility Survey

  • Luxury In-store Display

  • Driving business growth

  • Help Desk Mystery Shopping

  • Understanding the use of Temporary Labour

  • Competitor Mystery Shopping

  • Public Consultation - Waste

  • Website Development

  • Broker Relationship Survey

  • Comms testing alongside NPD

  • Public Consultation - Council Tax

  • Trade-off Pricing Research

  • Plasterboard Packaging Research

  • Adult Home Care Tracking Product Development

  • Cathedral Visitor Survey

  • Brand Development

  • Affinities Partner

  • Brand Development & Product Screening

  • Engaging adults back into education

  • New Expert Information Product

  • Prototype Evaluation

  • Strategic Brand Development

  • Staff Surveys

  • Communication: New and existing financial products

  • Marketing consultancy for direct insurance

  • Housing Scheme Test

  • Understanding the Sales Journey Experience from both sides

  • Service Delivery Mystery Shopping

  • Product Development using Ethnography

  • Compliance Mystery Shopping

  • Global Advertising Campaign

  • Visitor Survey

  • Understanding Local Business Needs

  • Understanding Attrition

  • Sentencers' Satisfaction Survey

  • Tourism Focus Groups

  • Brand Image Research

  • Revitalising Existing Brand

  • Development of the Direct Offering

  • Financial Brand Satisfaction Tracking

  • International Satisfaction & Development

  • Reader Satisfaction

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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