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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Tourism Focus Groups

  • Understanding the Sales Journey Experience from both sides

  • Trade-off Pricing Research

  • Loyalty Scheme

  • Revitalising Existing Brand

  • International Satisfaction & Development

  • Reader Satisfaction

  • Communication: New and existing financial products

  • Adult Home Care Tracking Product Development

  • Public Consultation - Waste

  • Staff Surveys

  • Brand Development & Product Screening

  • Product Development using Ethnography

  • Housing Scheme Test

  • Service Delivery Mystery Shopping

  • International Competitor Mystery Shopping

  • Driving business growth

  • Brand Development

  • Developing marketing materials for new products

  • Brand Image Research

  • Development of the Direct Offering

  • Engaging adults back into education

  • Strategic Brand Development

  • Public Consultation - Council Tax

  • Affinities Partner

  • Prototype Evaluation

  • Satisfaction Survey (Housing)

  • Global Advertising Campaign

  • Mixed Media Advertising Analysis

  • Understanding Local Business Needs

  • Broker Relationship Survey

  • Competitor Mystery Shopping

  • Understanding Attrition

  • Audience Development Plan

  • Help Desk Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Website Development

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Marketing consultancy for direct insurance

  • Benchmarking Mystery Shopping

  • Plasterboard Packaging Research

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • New Expert Information Product

  • Luxury In-store Display

  • Cathedral Visitor Survey

  • Visitor Survey

  • Understanding the use of Temporary Labour

  • Comms testing alongside NPD

  • Financial Brand Satisfaction Tracking

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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