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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Sports Facility Survey

  • Benchmarking Mystery Shopping

  • Loyalty Scheme

  • Affinities Partner

  • Trade-off Pricing Research

  • Public Consultation - Waste

  • International Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Understanding Local Business Needs

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • International Satisfaction & Development

  • Financial Brand Satisfaction Tracking

  • Visitor Survey

  • Adult Home Care Tracking Product Development

  • Tourism Focus Groups

  • Website Development

  • Satisfaction Survey (Housing)

  • Understanding the use of Temporary Labour

  • Housing Scheme Test

  • Reader Satisfaction

  • Audience Development Plan

  • Staff Surveys

  • Compliance Mystery Shopping

  • Brand Image Research

  • Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Product Development using Ethnography

  • Strategic Brand Development

  • Communication: New and existing financial products

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Developing marketing materials for new products

  • Broker Relationship Survey

  • Brand Development & Product Screening

  • Comms testing alongside NPD

  • Marketing consultancy for direct insurance

  • Revitalising Existing Brand

  • Understanding the Sales Journey Experience from both sides

  • Global Advertising Campaign

  • Mixed Media Advertising Analysis

  • Luxury In-store Display

  • Plasterboard Packaging Research

  • Understanding Customer Pricing

  • Engaging adults back into education

  • New Expert Information Product

  • Prototype Evaluation

  • Brand Development

  • Understanding Attrition

  • Development of the Direct Offering

  • Help Desk Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us