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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Understanding Attrition

  • Understanding Customer Pricing

  • Service Delivery Mystery Shopping

  • Developing marketing materials for new products

  • Trade-off Pricing Research

  • Financial Brand Satisfaction Tracking

  • Sentencers' Satisfaction Survey

  • Brand Image Research

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Development of the Direct Offering

  • Understanding Local Business Needs

  • Mixed Media Advertising Analysis

  • Help Desk Mystery Shopping

  • Audience Development Plan

  • Public Consultation - Council Tax

  • Luxury In-store Display

  • Affinities Partner

  • Brand Development & Product Screening

  • Engaging adults back into education

  • Comms testing alongside NPD

  • Communication: New and existing financial products

  • International Satisfaction & Development

  • Sports Facility Survey

  • Plasterboard Packaging Research

  • Cathedral Visitor Survey

  • Product Development using Ethnography

  • Housing Scheme Test

  • Reader Satisfaction

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Global Advertising Campaign

  • Adult Home Care Tracking Product Development

  • Prototype Evaluation

  • Driving business growth

  • New Expert Information Product

  • Competitor Mystery Shopping

  • Brand Development

  • Benchmarking Mystery Shopping

  • Broker Relationship Survey

  • Staff Surveys

  • Multi-national Usage & Attitude Survey

  • Strategic Brand Development

  • Website Development

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Understanding the use of Temporary Labour

  • Satisfaction Survey (Housing)

  • Public Consultation - Waste

  • Loyalty Scheme

  • Revitalising Existing Brand

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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