Skip navigation

Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Marketing consultancy for direct insurance

  • Housing Scheme Test

  • Brand Image Research

  • Brand Development

  • Compliance Mystery Shopping

  • Sports Facility Survey

  • Understanding Attrition

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Prototype Evaluation

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • Understanding the Sales Journey Experience from both sides

  • Development of the Direct Offering

  • Trade-off Pricing Research

  • Product Development using Ethnography

  • Multi-national Usage & Attitude Survey

  • Strategic Brand Development

  • Visitor Survey

  • Staff Surveys

  • Brand Development & Product Screening

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • Communication: New and existing financial products

  • Understanding Customer Pricing

  • Affinities Partner

  • Plasterboard Packaging Research

  • Website Development

  • International Competitor Mystery Shopping

  • Public Consultation - Waste

  • Comms testing alongside NPD

  • Loyalty Scheme

  • Adult Home Care Tracking Product Development

  • Luxury In-store Display

  • Help Desk Mystery Shopping

  • Audience Development Plan

  • Revitalising Existing Brand

  • Mixed Media Advertising Analysis

  • Broker Relationship Survey

  • Understanding Local Business Needs

  • New Expert Information Product

  • Driving business growth

  • Engaging adults back into education

  • Reader Satisfaction

  • Developing marketing materials for new products

  • International Satisfaction & Development

  • Cathedral Visitor Survey

  • Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us