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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Global Advertising Campaign

  • Revitalising Existing Brand

  • Broker Relationship Survey

  • Multi-national Usage & Attitude Survey

  • Communication: New and existing financial products

  • Mixed Media Advertising Analysis

  • Staff Surveys

  • International Satisfaction & Development

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Comms testing alongside NPD

  • Visitor Survey

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • Understanding Local Business Needs

  • Sentencers' Satisfaction Survey

  • Understanding Attrition

  • New Expert Information Product

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Prototype Evaluation

  • Product Development using Ethnography

  • Strategic Brand Development

  • Development of the Direct Offering

  • Benchmarking Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Audience Development Plan

  • Satisfaction Survey (Housing)

  • Brand Development & Product Screening

  • Affinities Partner

  • Housing Scheme Test

  • Brand Image Research

  • Luxury In-store Display

  • Brand Development

  • Understanding the use of Temporary Labour

  • Loyalty Scheme

  • Help Desk Mystery Shopping

  • Public Consultation - Council Tax

  • Engaging adults back into education

  • Understanding the Sales Journey Experience from both sides

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Driving business growth

  • Website Development

  • Adult Home Care Tracking Product Development

  • Marketing consultancy for direct insurance

  • Reader Satisfaction

  • Plasterboard Packaging Research

  • Cathedral Visitor Survey

  • International Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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