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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Development of the Direct Offering

  • Understanding Local Business Needs

  • Affinities Partner

  • Representative panel building

  • Benchmarking Mystery Shopping

  • Driving business growth

  • Brand Development

  • Understanding Attrition

  • Staff Surveys

  • Public Consultation - Council Tax

  • International Satisfaction & Development

  • Compliance Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Help Desk Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Comms testing alongside NPD

  • Sports Facility Survey

  • International Competitor Mystery Shopping

  • Competitor Mystery Shopping

  • Audience Development Plan

  • Understanding the use of Temporary Labour

  • Loyalty Scheme

  • Visitor Survey

  • Service Delivery Mystery Shopping

  • Broker Relationship Survey

  • Product Development using Ethnography

  • Cathedral Visitor Survey

  • Satisfaction Survey (Housing)

  • Public Consultation - Waste

  • Engaging adults back into education

  • Marketing consultancy for direct insurance

  • Plasterboard Packaging Research

  • Brand Development & Product Screening

  • Housing Scheme Test

  • New Expert Information Product

  • Strategic Brand Development

  • Revitalising Existing Brand

  • Understanding the Sales Journey Experience from both sides

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Understanding Customer Pricing

  • Global Advertising Campaign

  • Tourism Focus Groups

  • Luxury In-store Display

  • Mixed Media Advertising Analysis

  • Brand Image Research

  • Prototype Evaluation

  • Financial Brand Satisfaction Tracking

  • Trade-off Pricing Research

  • Website Development

  • Developing marketing materials for new products

  • Reader Satisfaction

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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