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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Broker Relationship Survey

  • Plasterboard Packaging Research

  • Communication: New and existing financial products

  • Website Development

  • Marketing consultancy for direct insurance

  • Global Advertising Campaign

  • Financial Brand Satisfaction Tracking

  • Staff Surveys

  • Visitor Survey

  • Comms testing alongside NPD

  • Engaging adults back into education

  • Understanding Attrition

  • Multi-national Usage & Attitude Survey

  • New Expert Information Product

  • Help Desk Mystery Shopping

  • Trade-off Pricing Research

  • Sentencers' Satisfaction Survey

  • Reader Satisfaction

  • Product Development using Ethnography

  • Cathedral Visitor Survey

  • Driving business growth

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • Brand Development

  • Revitalising Existing Brand

  • Developing marketing materials for new products

  • Brand Image Research

  • Affinities Partner

  • Prototype Evaluation

  • Understanding the Sales Journey Experience from both sides

  • Housing Scheme Test

  • Luxury In-store Display

  • Compliance Mystery Shopping

  • Audience Development Plan

  • Competitor Mystery Shopping

  • Strategic Brand Development

  • Adult Home Care Tracking Product Development

  • Service Delivery Mystery Shopping

  • Understanding Local Business Needs

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Understanding Customer Pricing

  • Sports Facility Survey

  • Brand Development & Product Screening

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Development of the Direct Offering

  • International Competitor Mystery Shopping

  • International Satisfaction & Development

  • Public Consultation - Waste

  • Benchmarking Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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