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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Public Consultation - Council Tax

  • Product Development using Ethnography

  • Marketing consultancy for direct insurance

  • Satisfaction Survey (Housing)

  • Audience Development Plan

  • Understanding Attrition

  • Plasterboard Packaging Research

  • Comms testing alongside NPD

  • Financial Brand Satisfaction Tracking

  • International Competitor Mystery Shopping

  • Strategic Brand Development

  • Mixed Media Advertising Analysis

  • Revitalising Existing Brand

  • Website Development

  • Trade-off Pricing Research

  • Multi-national Usage & Attitude Survey

  • International Satisfaction & Development

  • Reader Satisfaction

  • Adult Home Care Tracking Product Development

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Prototype Evaluation

  • Communication: New and existing financial products

  • Understanding Local Business Needs

  • Broker Relationship Survey

  • Sports Facility Survey

  • Understanding the Sales Journey Experience from both sides

  • Housing Scheme Test

  • Understanding the use of Temporary Labour

  • New Expert Information Product

  • Staff Surveys

  • Brand Development

  • Development of the Direct Offering

  • Developing marketing materials for new products

  • Help Desk Mystery Shopping

  • Affinities Partner

  • Sentencers' Satisfaction Survey

  • Understanding Customer Pricing

  • Loyalty Scheme

  • Compliance Mystery Shopping

  • Visitor Survey

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Competitor Mystery Shopping

  • Engaging adults back into education

  • Service Delivery Mystery Shopping

  • Driving business growth

  • Luxury In-store Display

  • Global Advertising Campaign

  • Cathedral Visitor Survey

  • Brand Development & Product Screening

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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