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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Brand Development

  • Understanding Local Business Needs

  • Housing Scheme Test

  • Brand Image Research

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Sports Facility Survey

  • Affinities Partner

  • Help Desk Mystery Shopping

  • Luxury In-store Display

  • Benchmarking Mystery Shopping

  • Plasterboard Packaging Research

  • Competitor Mystery Shopping

  • Public Consultation - Waste

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Trade-off Pricing Research

  • Marketing consultancy for direct insurance

  • Audience Development Plan

  • New Expert Information Product

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Compliance Mystery Shopping

  • Engaging adults back into education

  • Satisfaction Survey (Housing)

  • Prototype Evaluation

  • Global Advertising Campaign

  • Broker Relationship Survey

  • Website Development

  • Cathedral Visitor Survey

  • International Competitor Mystery Shopping

  • Reader Satisfaction

  • Multi-national Usage & Attitude Survey

  • Understanding Customer Pricing

  • Developing marketing materials for new products

  • Understanding Attrition

  • Product Development using Ethnography

  • Tourism Focus Groups

  • Financial Brand Satisfaction Tracking

  • Staff Surveys

  • Visitor Survey

  • Strategic Brand Development

  • Development of the Direct Offering

  • Comms testing alongside NPD

  • Driving business growth

  • Brand Development & Product Screening

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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