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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Brand Image Research

  • Brand Development

  • Cathedral Visitor Survey

  • Product Development using Ethnography

  • Public Consultation - Waste

  • Multi-national Usage & Attitude Survey

  • International Satisfaction & Development

  • Development of the Direct Offering

  • Financial Brand Satisfaction Tracking

  • Benchmarking Mystery Shopping

  • Satisfaction Survey (Housing)

  • Developing marketing materials for new products

  • Comms testing alongside NPD

  • Driving business growth

  • Adult Home Care Tracking Product Development

  • Sentencers' Satisfaction Survey

  • Plasterboard Packaging Research

  • Brand Development & Product Screening

  • Loyalty Scheme

  • Tourism Focus Groups

  • Competitor Mystery Shopping

  • Staff Surveys

  • Marketing consultancy for direct insurance

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Housing Scheme Test

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Understanding Local Business Needs

  • Prototype Evaluation

  • Broker Relationship Survey

  • Understanding the Sales Journey Experience from both sides

  • Audience Development Plan

  • Website Development

  • Understanding Attrition

  • Visitor Survey

  • Mixed Media Advertising Analysis

  • Engaging adults back into education

  • Public Consultation - Council Tax

  • New Expert Information Product

  • Service Delivery Mystery Shopping

  • Strategic Brand Development

  • Help Desk Mystery Shopping

  • Reader Satisfaction

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Understanding Customer Pricing

  • Luxury In-store Display

  • Affinities Partner

  • Communication: New and existing financial products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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