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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • New Expert Information Product

  • Plasterboard Packaging Research

  • Website Development

  • Public Consultation - Waste

  • Revitalising Existing Brand

  • Financial Brand Satisfaction Tracking

  • Broker Relationship Survey

  • Service Delivery Mystery Shopping

  • Brand Development & Product Screening

  • Affinities Partner

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Product Development using Ethnography

  • Brand Development

  • Staff Surveys

  • Prototype Evaluation

  • Engaging adults back into education

  • Housing Scheme Test

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Marketing consultancy for direct insurance

  • Audience Development Plan

  • Benchmarking Mystery Shopping

  • Public Consultation - Council Tax

  • Development of the Direct Offering

  • Understanding Local Business Needs

  • Comms testing alongside NPD

  • Multi-national Usage & Attitude Survey

  • Trade-off Pricing Research

  • Understanding Customer Pricing

  • International Competitor Mystery Shopping

  • Brand Image Research

  • Understanding Attrition

  • Mixed Media Advertising Analysis

  • Tourism Focus Groups

  • Understanding the Sales Journey Experience from both sides

  • Cathedral Visitor Survey

  • International Satisfaction & Development

  • Driving business growth

  • Compliance Mystery Shopping

  • Strategic Brand Development

  • Luxury In-store Display

  • Reader Satisfaction

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Understanding the use of Temporary Labour

  • Visitor Survey

  • Help Desk Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Sentencers' Satisfaction Survey

  • Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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