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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Brand Development

  • Trade-off Pricing Research

  • New Expert Information Product

  • Sports Facility Survey

  • Global Advertising Campaign

  • Mixed Media Advertising Analysis

  • Multi-national Usage & Attitude Survey

  • Development of the Direct Offering

  • Engaging adults back into education

  • Marketing consultancy for direct insurance

  • Competitor Mystery Shopping

  • Strategic Brand Development

  • International Satisfaction & Development

  • Sentencers' Satisfaction Survey

  • Understanding Local Business Needs

  • Compliance Mystery Shopping

  • Staff Surveys

  • Comms testing alongside NPD

  • Understanding the use of Temporary Labour

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • International Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Visitor Survey

  • Reader Satisfaction

  • Revitalising Existing Brand

  • Help Desk Mystery Shopping

  • Housing Scheme Test

  • Affinities Partner

  • Service Delivery Mystery Shopping

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Plasterboard Packaging Research

  • Satisfaction Survey (Housing)

  • Understanding the Sales Journey Experience from both sides

  • Driving business growth

  • Communication: New and existing financial products

  • Public Consultation - Waste

  • Loyalty Scheme

  • Understanding Customer Pricing

  • Prototype Evaluation

  • Luxury In-store Display

  • Brand Development & Product Screening

  • Understanding Attrition

  • Product Development using Ethnography

  • Audience Development Plan

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Developing marketing materials for new products

  • Financial Brand Satisfaction Tracking

  • Website Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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