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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Loyalty Scheme

  • International Satisfaction & Development

  • Competitor Mystery Shopping

  • Global Advertising Campaign

  • Plasterboard Packaging Research

  • Brand Development

  • Broker Relationship Survey

  • Marketing consultancy for direct insurance

  • Benchmarking Mystery Shopping

  • Understanding Attrition

  • Understanding the Sales Journey Experience from both sides

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Satisfaction Survey (Housing)

  • Luxury In-store Display

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Developing marketing materials for new products

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

  • Sports Facility Survey

  • Public Consultation - Council Tax

  • Visitor Survey

  • Audience Development Plan

  • Housing Scheme Test

  • Compliance Mystery Shopping

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • International Competitor Mystery Shopping

  • Public Consultation - Waste

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Communication: New and existing financial products

  • Engaging adults back into education

  • Sentencers' Satisfaction Survey

  • Trade-off Pricing Research

  • Mixed Media Advertising Analysis

  • Understanding the use of Temporary Labour

  • Prototype Evaluation

  • Strategic Brand Development

  • Affinities Partner

  • Help Desk Mystery Shopping

  • Tourism Focus Groups

  • Comms testing alongside NPD

  • Staff Surveys

  • Brand Development & Product Screening

  • Revitalising Existing Brand

  • Service Delivery Mystery Shopping

  • Driving business growth

  • Development of the Direct Offering

  • Brand Image Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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