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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Understanding Local Business Needs

  • Compliance Mystery Shopping

  • Strategic Brand Development

  • Broker Relationship Survey

  • Help Desk Mystery Shopping

  • Developing marketing materials for new products

  • New Expert Information Product

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • Understanding the use of Temporary Labour

  • Satisfaction Survey (Housing)

  • Revitalising Existing Brand

  • Driving business growth

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Brand Development & Product Screening

  • Benchmarking Mystery Shopping

  • Luxury In-store Display

  • International Competitor Mystery Shopping

  • Prototype Evaluation

  • International Satisfaction & Development

  • Development of the Direct Offering

  • Understanding the Sales Journey Experience from both sides

  • Brand Image Research

  • Housing Scheme Test

  • Website Development

  • Service Delivery Mystery Shopping

  • Affinities Partner

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • Mixed Media Advertising Analysis

  • Marketing consultancy for direct insurance

  • Trade-off Pricing Research

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Product Development using Ethnography

  • Global Advertising Campaign

  • Loyalty Scheme

  • Public Consultation - Waste

  • Visitor Survey

  • Engaging adults back into education

  • Comms testing alongside NPD

  • Brand Development

  • Financial Brand Satisfaction Tracking

  • Audience Development Plan

  • Tourism Focus Groups

  • Understanding Attrition

  • Staff Surveys

  • Cathedral Visitor Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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