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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • International Competitor Mystery Shopping

  • Revitalising Existing Brand

  • Service Delivery Mystery Shopping

  • Engaging adults back into education

  • Understanding Customer Pricing

  • Financial Brand Satisfaction Tracking

  • Luxury In-store Display

  • Marketing consultancy for direct insurance

  • Reader Satisfaction

  • Brand Development

  • Mixed Media Advertising Analysis

  • Trade-off Pricing Research

  • Public Consultation - Council Tax

  • Housing Scheme Test

  • Help Desk Mystery Shopping

  • Global Advertising Campaign

  • Understanding the Sales Journey Experience from both sides

  • Plasterboard Packaging Research

  • Driving business growth

  • Brand Development & Product Screening

  • Understanding Attrition

  • Compliance Mystery Shopping

  • Cathedral Visitor Survey

  • Staff Surveys

  • Brand Image Research

  • Developing marketing materials for new products

  • Comms testing alongside NPD

  • Strategic Brand Development

  • Communication: New and existing financial products

  • Sentencers' Satisfaction Survey

  • Sports Facility Survey

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Waste

  • Tourism Focus Groups

  • Adult Home Care Tracking Product Development

  • Prototype Evaluation

  • Competitor Mystery Shopping

  • International Satisfaction & Development

  • Broker Relationship Survey

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Satisfaction Survey (Housing)

  • Website Development

  • Affinities Partner

  • Product Development using Ethnography

  • Understanding Local Business Needs

  • Audience Development Plan

  • Visitor Survey

  • New Expert Information Product

  • Understanding the use of Temporary Labour

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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