Skip navigation

Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Brand Development & Product Screening

  • Product Development using Ethnography

  • Tourism Focus Groups

  • Audience Development Plan

  • Revitalising Existing Brand

  • Sports Facility Survey

  • Broker Relationship Survey

  • Benchmarking Mystery Shopping

  • Affinities Partner

  • Adult Home Care Tracking Product Development

  • Loyalty Scheme

  • New Expert Information Product

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Strategic Brand Development

  • Global Advertising Campaign

  • Prototype Evaluation

  • Mixed Media Advertising Analysis

  • Understanding Customer Pricing

  • Public Consultation - Waste

  • Driving business growth

  • Compliance Mystery Shopping

  • International Competitor Mystery Shopping

  • Visitor Survey

  • Trade-off Pricing Research

  • Luxury In-store Display

  • Brand Image Research

  • Understanding the Sales Journey Experience from both sides

  • Communication: New and existing financial products

  • Help Desk Mystery Shopping

  • Developing marketing materials for new products

  • Public Consultation - Council Tax

  • Reader Satisfaction

  • Multi-national Usage & Attitude Survey

  • Understanding Local Business Needs

  • Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Brand Development

  • International Satisfaction & Development

  • Development of the Direct Offering

  • Cathedral Visitor Survey

  • Financial Brand Satisfaction Tracking

  • Website Development

  • Housing Scheme Test

  • Comms testing alongside NPD

  • Engaging adults back into education

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Understanding the use of Temporary Labour

  • Staff Surveys

  • Understanding Attrition

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us