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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Audience Development Plan

  • Visitor Survey

  • Affinities Partner

  • Luxury In-store Display

  • Service Delivery Mystery Shopping

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Tourism Focus Groups

  • Comms testing alongside NPD

  • Engaging adults back into education

  • Strategic Brand Development

  • Housing Scheme Test

  • Loyalty Scheme

  • Understanding the Sales Journey Experience from both sides

  • Developing marketing materials for new products

  • Understanding the use of Temporary Labour

  • Understanding Local Business Needs

  • New Expert Information Product

  • Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Driving business growth

  • Staff Surveys

  • Multi-national Usage & Attitude Survey

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Marketing consultancy for direct insurance

  • Help Desk Mystery Shopping

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • Development of the Direct Offering

  • Public Consultation - Waste

  • Website Development

  • International Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Cathedral Visitor Survey

  • Revitalising Existing Brand

  • Benchmarking Mystery Shopping

  • Prototype Evaluation

  • Brand Development

  • Public Consultation - Council Tax

  • Understanding Attrition

  • Plasterboard Packaging Research

  • Brand Image Research

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

  • Financial Brand Satisfaction Tracking

  • Reader Satisfaction

  • Global Advertising Campaign

  • Adult Home Care Tracking Product Development

  • International Satisfaction & Development

  • Broker Relationship Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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