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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • Benchmarking Mystery Shopping

  • Broker Relationship Survey

  • Global Advertising Campaign

  • Mixed Media Advertising Analysis

  • Engaging adults back into education

  • Satisfaction Survey (Housing)

  • Staff Surveys

  • Reader Satisfaction

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Revitalising Existing Brand

  • Visitor Survey

  • Understanding Customer Pricing

  • Development of the Direct Offering

  • Affinities Partner

  • Comms testing alongside NPD

  • New Expert Information Product

  • Sentencers' Satisfaction Survey

  • Housing Scheme Test

  • Product Development using Ethnography

  • Brand Image Research

  • Compliance Mystery Shopping

  • Competitor Mystery Shopping

  • Loyalty Scheme

  • Brand Development & Product Screening

  • Sports Facility Survey

  • International Competitor Mystery Shopping

  • Website Development

  • Driving business growth

  • Developing marketing materials for new products

  • Public Consultation - Council Tax

  • Brand Development

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Tourism Focus Groups

  • Public Consultation - Waste

  • Audience Development Plan

  • Adult Home Care Tracking Product Development

  • International Satisfaction & Development

  • Multi-national Usage & Attitude Survey

  • Help Desk Mystery Shopping

  • Understanding Attrition

  • Communication: New and existing financial products

  • Luxury In-store Display

  • Understanding Local Business Needs

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • Trade-off Pricing Research

  • Cathedral Visitor Survey

  • Plasterboard Packaging Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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