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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Plasterboard Packaging Research

  • Brand Image Research

  • Tourism Focus Groups

  • Revitalising Existing Brand

  • Audience Development Plan

  • Sentencers' Satisfaction Survey

  • Visitor Survey

  • Understanding Customer Pricing

  • New Expert Information Product

  • Reader Satisfaction

  • Affinities Partner

  • International Competitor Mystery Shopping

  • Brand Development

  • Comms testing alongside NPD

  • Help Desk Mystery Shopping

  • Developing marketing materials for new products

  • Staff Surveys

  • Global Advertising Campaign

  • Cathedral Visitor Survey

  • International Satisfaction & Development

  • Multi-national Usage & Attitude Survey

  • Mixed Media Advertising Analysis

  • Marketing consultancy for direct insurance

  • Benchmarking Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Financial Brand Satisfaction Tracking

  • Compliance Mystery Shopping

  • Public Consultation - Waste

  • Luxury In-store Display

  • Broker Relationship Survey

  • Understanding Attrition

  • Prototype Evaluation

  • Understanding Local Business Needs

  • Development of the Direct Offering

  • Service Delivery Mystery Shopping

  • Trade-off Pricing Research

  • Engaging adults back into education

  • Communication: New and existing financial products

  • Product Development using Ethnography

  • Loyalty Scheme

  • Housing Scheme Test

  • Brand Development & Product Screening

  • Understanding the use of Temporary Labour

  • Satisfaction Survey (Housing)

  • Competitor Mystery Shopping

  • Driving business growth

  • Sports Facility Survey

  • Website Development

  • Adult Home Care Tracking Product Development

  • Strategic Brand Development

  • Public Consultation - Council Tax

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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