Skip navigation

Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Strategic Brand Development

  • Staff Surveys

  • Driving business growth

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Council Tax

  • Trade-off Pricing Research

  • Understanding Local Business Needs

  • Financial Brand Satisfaction Tracking

  • New Expert Information Product

  • Communication: New and existing financial products

  • Adult Home Care Tracking Product Development

  • Understanding the use of Temporary Labour

  • Audience Development Plan

  • Global Advertising Campaign

  • Compliance Mystery Shopping

  • Broker Relationship Survey

  • Development of the Direct Offering

  • Website Development

  • Help Desk Mystery Shopping

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • Developing marketing materials for new products

  • Understanding the Sales Journey Experience from both sides

  • Affinities Partner

  • Visitor Survey

  • Reader Satisfaction

  • Understanding Customer Pricing

  • Brand Development & Product Screening

  • Prototype Evaluation

  • Engaging adults back into education

  • Comms testing alongside NPD

  • Sentencers' Satisfaction Survey

  • Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Loyalty Scheme

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Tourism Focus Groups

  • International Competitor Mystery Shopping

  • Mixed Media Advertising Analysis

  • International Satisfaction & Development

  • Satisfaction Survey (Housing)

  • Luxury In-store Display

  • Housing Scheme Test

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Brand Image Research

  • Product Development using Ethnography

  • Brand Development

  • Service Delivery Mystery Shopping

  • Sports Facility Survey

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us