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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Adult Home Care Tracking Product Development

  • Comms testing alongside NPD

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Prototype Evaluation

  • Audience Development Plan

  • Broker Relationship Survey

  • Staff Surveys

  • Developing marketing materials for new products

  • Tourism Focus Groups

  • Cathedral Visitor Survey

  • Mixed Media Advertising Analysis

  • Financial Brand Satisfaction Tracking

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • Plasterboard Packaging Research

  • International Satisfaction & Development

  • Brand Image Research

  • Housing Scheme Test

  • Development of the Direct Offering

  • Communication: New and existing financial products

  • Brand Development

  • Sports Facility Survey

  • Strategic Brand Development

  • Satisfaction Survey (Housing)

  • Public Consultation - Waste

  • Product Development using Ethnography

  • Understanding Local Business Needs

  • Marketing consultancy for direct insurance

  • Luxury In-store Display

  • Global Advertising Campaign

  • International Competitor Mystery Shopping

  • Driving business growth

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Trade-off Pricing Research

  • Help Desk Mystery Shopping

  • Website Development

  • Visitor Survey

  • Revitalising Existing Brand

  • Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Understanding Attrition

  • Public Consultation - Council Tax

  • New Expert Information Product

  • Reader Satisfaction

  • Understanding the Sales Journey Experience from both sides

  • Engaging adults back into education

  • Affinities Partner

  • Compliance Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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