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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Help Desk Mystery Shopping

  • Compliance Mystery Shopping

  • Cathedral Visitor Survey

  • Reader Satisfaction

  • Understanding the use of Temporary Labour

  • Global Advertising Campaign

  • Prototype Evaluation

  • Product Development using Ethnography

  • Service Delivery Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Driving business growth

  • Mixed Media Advertising Analysis

  • Competitor Mystery Shopping

  • Loyalty Scheme

  • Trade-off Pricing Research

  • Understanding Attrition

  • Adult Home Care Tracking Product Development

  • Tourism Focus Groups

  • Revitalising Existing Brand

  • Brand Development & Product Screening

  • Housing Scheme Test

  • Sentencers' Satisfaction Survey

  • Staff Surveys

  • Strategic Brand Development

  • Understanding Customer Pricing

  • Understanding the Sales Journey Experience from both sides

  • Plasterboard Packaging Research

  • Sports Facility Survey

  • Communication: New and existing financial products

  • Public Consultation - Waste

  • Website Development

  • Broker Relationship Survey

  • Developing marketing materials for new products

  • Engaging adults back into education

  • New Expert Information Product

  • Affinities Partner

  • Benchmarking Mystery Shopping

  • Marketing consultancy for direct insurance

  • Visitor Survey

  • International Satisfaction & Development

  • Multi-national Usage & Attitude Survey

  • Brand Image Research

  • Satisfaction Survey (Housing)

  • Brand Development

  • Audience Development Plan

  • Understanding Local Business Needs

  • Development of the Direct Offering

  • Public Consultation - Council Tax

  • International Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Luxury In-store Display

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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