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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Plasterboard Packaging Research

  • Help Desk Mystery Shopping

  • Driving business growth

  • Loyalty Scheme

  • Affinities Partner

  • New Expert Information Product

  • Sports Facility Survey

  • Understanding Local Business Needs

  • Brand Development & Product Screening

  • Strategic Brand Development

  • Benchmarking Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Understanding Attrition

  • Tourism Focus Groups

  • Development of the Direct Offering

  • Audience Development Plan

  • Staff Surveys

  • Website Development

  • Marketing consultancy for direct insurance

  • Cathedral Visitor Survey

  • Mixed Media Advertising Analysis

  • Product Development using Ethnography

  • Understanding the use of Temporary Labour

  • Global Advertising Campaign

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Competitor Mystery Shopping

  • Reader Satisfaction

  • Representative panel building

  • Communication: New and existing financial products

  • Comms testing alongside NPD

  • Prototype Evaluation

  • Luxury In-store Display

  • Brand Image Research

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Council Tax

  • Service Delivery Mystery Shopping

  • Public Consultation - Waste

  • International Satisfaction & Development

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • Multi-national Usage & Attitude Survey

  • Satisfaction Survey (Housing)

  • Developing marketing materials for new products

  • Engaging adults back into education

  • Brand Development

  • Revitalising Existing Brand

  • Broker Relationship Survey

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • International Competitor Mystery Shopping

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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