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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Broker Relationship Survey

  • Understanding Attrition

  • Engaging adults back into education

  • Understanding Local Business Needs

  • Marketing consultancy for direct insurance

  • Loyalty Scheme

  • Understanding the Sales Journey Experience from both sides

  • Visitor Survey

  • Driving business growth

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • Sports Facility Survey

  • Luxury In-store Display

  • Competitor Mystery Shopping

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • Affinities Partner

  • International Competitor Mystery Shopping

  • Brand Image Research

  • Financial Brand Satisfaction Tracking

  • Developing marketing materials for new products

  • Strategic Brand Development

  • Reader Satisfaction

  • Product Development using Ethnography

  • Plasterboard Packaging Research

  • Sentencers' Satisfaction Survey

  • Adult Home Care Tracking Product Development

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • New Expert Information Product

  • Understanding the use of Temporary Labour

  • Website Development

  • Comms testing alongside NPD

  • Public Consultation - Waste

  • Cathedral Visitor Survey

  • Help Desk Mystery Shopping

  • Brand Development & Product Screening

  • Global Advertising Campaign

  • Service Delivery Mystery Shopping

  • Audience Development Plan

  • Tourism Focus Groups

  • Mixed Media Advertising Analysis

  • Communication: New and existing financial products

  • Prototype Evaluation

  • International Satisfaction & Development

  • Development of the Direct Offering

  • Brand Development

  • Multi-national Usage & Attitude Survey

  • Understanding Customer Pricing

  • Public Consultation - Council Tax

  • Staff Surveys

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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