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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • International Satisfaction & Development

  • Revitalising Existing Brand

  • New Expert Information Product

  • Audience Development Plan

  • Public Consultation - Council Tax

  • Website Development

  • Understanding Local Business Needs

  • Affinities Partner

  • Driving business growth

  • Sentencers' Satisfaction Survey

  • Help Desk Mystery Shopping

  • Satisfaction Survey (Housing)

  • Housing Scheme Test

  • Developing marketing materials for new products

  • Adult Home Care Tracking Product Development

  • Engaging adults back into education

  • Multi-national Usage & Attitude Survey

  • Tourism Focus Groups

  • Understanding the use of Temporary Labour

  • Global Advertising Campaign

  • Brand Development & Product Screening

  • Financial Brand Satisfaction Tracking

  • Luxury In-store Display

  • Understanding Attrition

  • Strategic Brand Development

  • Brand Development

  • Understanding the Sales Journey Experience from both sides

  • Visitor Survey

  • Service Delivery Mystery Shopping

  • Competitor Mystery Shopping

  • Communication: New and existing financial products

  • Mixed Media Advertising Analysis

  • Benchmarking Mystery Shopping

  • Compliance Mystery Shopping

  • Sports Facility Survey

  • Reader Satisfaction

  • Trade-off Pricing Research

  • Plasterboard Packaging Research

  • Brand Image Research

  • Loyalty Scheme

  • International Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • Marketing consultancy for direct insurance

  • Staff Surveys

  • Broker Relationship Survey

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Comms testing alongside NPD

  • Public Consultation - Waste

  • Prototype Evaluation

  • Development of the Direct Offering

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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