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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Visitor Survey

  • Driving business growth

  • Global Advertising Campaign

  • Public Consultation - Waste

  • Satisfaction Survey (Housing)

  • Engaging adults back into education

  • Revitalising Existing Brand

  • Housing Scheme Test

  • Development of the Direct Offering

  • Brand Development

  • International Satisfaction & Development

  • Understanding the use of Temporary Labour

  • Sports Facility Survey

  • Affinities Partner

  • Marketing consultancy for direct insurance

  • Website Development

  • Luxury In-store Display

  • Cathedral Visitor Survey

  • Competitor Mystery Shopping

  • International Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Broker Relationship Survey

  • Help Desk Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Public Consultation - Council Tax

  • Communication: New and existing financial products

  • Brand Image Research

  • Adult Home Care Tracking Product Development

  • Plasterboard Packaging Research

  • Comms testing alongside NPD

  • Prototype Evaluation

  • Trade-off Pricing Research

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Brand Development & Product Screening

  • Financial Brand Satisfaction Tracking

  • Understanding Attrition

  • Understanding Customer Pricing

  • Audience Development Plan

  • Sentencers' Satisfaction Survey

  • Strategic Brand Development

  • Understanding Local Business Needs

  • Loyalty Scheme

  • New Expert Information Product

  • Mixed Media Advertising Analysis

  • Reader Satisfaction

  • Tourism Focus Groups

  • Compliance Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Staff Surveys

  • Benchmarking Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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