Skip navigation

Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Brand Development & Product Screening

  • Compliance Mystery Shopping

  • Understanding Local Business Needs

  • Public Consultation - Waste

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Strategic Brand Development

  • Luxury In-store Display

  • Communication: New and existing financial products

  • Tourism Focus Groups

  • Broker Relationship Survey

  • Revitalising Existing Brand

  • Developing marketing materials for new products

  • Brand Image Research

  • Multi-national Usage & Attitude Survey

  • Prototype Evaluation

  • Audience Development Plan

  • Plasterboard Packaging Research

  • Affinities Partner

  • Comms testing alongside NPD

  • International Satisfaction & Development

  • Loyalty Scheme

  • New Expert Information Product

  • Competitor Mystery Shopping

  • Understanding Attrition

  • Development of the Direct Offering

  • Global Advertising Campaign

  • Website Development

  • Staff Surveys

  • Public Consultation - Council Tax

  • Adult Home Care Tracking Product Development

  • Mixed Media Advertising Analysis

  • Driving business growth

  • Financial Brand Satisfaction Tracking

  • Marketing consultancy for direct insurance

  • Understanding Customer Pricing

  • International Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Sports Facility Survey

  • Product Development using Ethnography

  • Engaging adults back into education

  • Understanding the Sales Journey Experience from both sides

  • Visitor Survey

  • Help Desk Mystery Shopping

  • Reader Satisfaction

  • Understanding the use of Temporary Labour

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Housing Scheme Test

  • Brand Development

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us