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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Public Consultation - Council Tax

  • Comms testing alongside NPD

  • Multi-national Usage & Attitude Survey

  • Website Development

  • Tourism Focus Groups

  • Financial Brand Satisfaction Tracking

  • Mixed Media Advertising Analysis

  • Development of the Direct Offering

  • Understanding Customer Pricing

  • Trade-off Pricing Research

  • Communication: New and existing financial products

  • Compliance Mystery Shopping

  • Loyalty Scheme

  • Driving business growth

  • Housing Scheme Test

  • Public Consultation - Waste

  • Help Desk Mystery Shopping

  • Service Delivery Mystery Shopping

  • Understanding Local Business Needs

  • Broker Relationship Survey

  • Luxury In-store Display

  • Staff Surveys

  • Product Development using Ethnography

  • New Expert Information Product

  • International Satisfaction & Development

  • Sports Facility Survey

  • Prototype Evaluation

  • Cathedral Visitor Survey

  • Brand Image Research

  • Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Audience Development Plan

  • Visitor Survey

  • Adult Home Care Tracking Product Development

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • Affinities Partner

  • Marketing consultancy for direct insurance

  • Brand Development

  • Reader Satisfaction

  • Understanding Attrition

  • Understanding the use of Temporary Labour

  • Brand Development & Product Screening

  • Plasterboard Packaging Research

  • Strategic Brand Development

  • Engaging adults back into education

  • Sentencers' Satisfaction Survey

  • International Competitor Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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