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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • International Satisfaction & Development

  • Global Advertising Campaign

  • Development of the Direct Offering

  • Loyalty Scheme

  • New Expert Information Product

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • Competitor Mystery Shopping

  • Product Development using Ethnography

  • Benchmarking Mystery Shopping

  • Understanding Attrition

  • Communication: New and existing financial products

  • Public Consultation - Council Tax

  • Financial Brand Satisfaction Tracking

  • Brand Development

  • Developing marketing materials for new products

  • Sentencers' Satisfaction Survey

  • Broker Relationship Survey

  • Visitor Survey

  • Brand Image Research

  • Revitalising Existing Brand

  • Cathedral Visitor Survey

  • Satisfaction Survey (Housing)

  • Website Development

  • Adult Home Care Tracking Product Development

  • Understanding Local Business Needs

  • Luxury In-store Display

  • Multi-national Usage & Attitude Survey

  • Prototype Evaluation

  • International Competitor Mystery Shopping

  • Sports Facility Survey

  • Affinities Partner

  • Service Delivery Mystery Shopping

  • Reader Satisfaction

  • Comms testing alongside NPD

  • Understanding the Sales Journey Experience from both sides

  • Staff Surveys

  • Public Consultation - Waste

  • Representative panel building

  • Plasterboard Packaging Research

  • Tourism Focus Groups

  • Brand Development & Product Screening

  • Strategic Brand Development

  • Mixed Media Advertising Analysis

  • Engaging adults back into education

  • Marketing consultancy for direct insurance

  • Audience Development Plan

  • Compliance Mystery Shopping

  • Housing Scheme Test

  • Trade-off Pricing Research

  • Driving business growth

  • Understanding the use of Temporary Labour

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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