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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Audience Development Plan

  • Luxury In-store Display

  • Broker Relationship Survey

  • Staff Surveys

  • Financial Brand Satisfaction Tracking

  • Strategic Brand Development

  • Tourism Focus Groups

  • Global Advertising Campaign

  • Development of the Direct Offering

  • Competitor Mystery Shopping

  • New Expert Information Product

  • Driving business growth

  • Marketing consultancy for direct insurance

  • Public Consultation - Waste

  • Loyalty Scheme

  • Brand Development & Product Screening

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Reader Satisfaction

  • Website Development

  • Understanding Customer Pricing

  • Public Consultation - Council Tax

  • Sentencers' Satisfaction Survey

  • Developing marketing materials for new products

  • Product Development using Ethnography

  • Mixed Media Advertising Analysis

  • Engaging adults back into education

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Cathedral Visitor Survey

  • Brand Image Research

  • Affinities Partner

  • International Competitor Mystery Shopping

  • Service Delivery Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Help Desk Mystery Shopping

  • Understanding the use of Temporary Labour

  • Understanding Local Business Needs

  • Benchmarking Mystery Shopping

  • Understanding Attrition

  • Representative panel building

  • International Satisfaction & Development

  • Brand Development

  • Housing Scheme Test

  • Communication: New and existing financial products

  • Prototype Evaluation

  • Sports Facility Survey

  • Satisfaction Survey (Housing)

  • Visitor Survey

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • Adult Home Care Tracking Product Development

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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