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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Reader Satisfaction

  • Multi-national Usage & Attitude Survey

  • International Satisfaction & Development

  • Luxury In-store Display

  • New Expert Information Product

  • Audience Development Plan

  • Marketing consultancy for direct insurance

  • International Competitor Mystery Shopping

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Housing Scheme Test

  • Cathedral Visitor Survey

  • Global Advertising Campaign

  • Loyalty Scheme

  • Understanding Customer Pricing

  • Public Consultation - Waste

  • Visitor Survey

  • Staff Surveys

  • Sports Facility Survey

  • Comms testing alongside NPD

  • Financial Brand Satisfaction Tracking

  • Developing marketing materials for new products

  • Brand Development

  • Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Compliance Mystery Shopping

  • Product Development using Ethnography

  • Trade-off Pricing Research

  • Understanding Local Business Needs

  • Service Delivery Mystery Shopping

  • Benchmarking Mystery Shopping

  • Website Development

  • Plasterboard Packaging Research

  • Help Desk Mystery Shopping

  • Mixed Media Advertising Analysis

  • Revitalising Existing Brand

  • Affinities Partner

  • Brand Image Research

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • Understanding the Sales Journey Experience from both sides

  • Understanding Attrition

  • Tourism Focus Groups

  • Sentencers' Satisfaction Survey

  • Strategic Brand Development

  • Brand Development & Product Screening

  • Development of the Direct Offering

  • Communication: New and existing financial products

  • Prototype Evaluation

  • Engaging adults back into education

  • Driving business growth

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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