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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Engaging adults back into education

  • Broker Relationship Survey

  • Strategic Brand Development

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Website Development

  • Sentencers' Satisfaction Survey

  • Staff Surveys

  • Understanding Customer Pricing

  • Help Desk Mystery Shopping

  • Compliance Mystery Shopping

  • Service Delivery Mystery Shopping

  • Prototype Evaluation

  • Brand Development & Product Screening

  • Communication: New and existing financial products

  • New Expert Information Product

  • Mixed Media Advertising Analysis

  • Competitor Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Visitor Survey

  • Sports Facility Survey

  • International Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Public Consultation - Waste

  • Adult Home Care Tracking Product Development

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Affinities Partner

  • Reader Satisfaction

  • Tourism Focus Groups

  • Development of the Direct Offering

  • Brand Development

  • Driving business growth

  • Revitalising Existing Brand

  • Plasterboard Packaging Research

  • Product Development using Ethnography

  • Understanding the Sales Journey Experience from both sides

  • Understanding the use of Temporary Labour

  • Housing Scheme Test

  • Benchmarking Mystery Shopping

  • Understanding Attrition

  • Loyalty Scheme

  • Luxury In-store Display

  • Understanding Local Business Needs

  • Brand Image Research

  • Audience Development Plan

  • Global Advertising Campaign

  • International Satisfaction & Development

  • Financial Brand Satisfaction Tracking

  • Developing marketing materials for new products

  • Marketing consultancy for direct insurance

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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