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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Development of the Direct Offering

  • New Expert Information Product

  • Understanding Attrition

  • Housing Scheme Test

  • Understanding Customer Pricing

  • Cathedral Visitor Survey

  • International Competitor Mystery Shopping

  • Affinities Partner

  • Engaging adults back into education

  • Marketing consultancy for direct insurance

  • Comms testing alongside NPD

  • Staff Surveys

  • Driving business growth

  • Adult Home Care Tracking Product Development

  • Understanding Local Business Needs

  • International Satisfaction & Development

  • Global Advertising Campaign

  • Sentencers' Satisfaction Survey

  • Help Desk Mystery Shopping

  • Prototype Evaluation

  • Reader Satisfaction

  • Communication: New and existing financial products

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Council Tax

  • Developing marketing materials for new products

  • Brand Development

  • Sports Facility Survey

  • Plasterboard Packaging Research

  • Mixed Media Advertising Analysis

  • Representative panel building

  • Public Consultation - Waste

  • Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Luxury In-store Display

  • Product Development using Ethnography

  • Service Delivery Mystery Shopping

  • Audience Development Plan

  • Multi-national Usage & Attitude Survey

  • Understanding the use of Temporary Labour

  • Benchmarking Mystery Shopping

  • Satisfaction Survey (Housing)

  • Tourism Focus Groups

  • Loyalty Scheme

  • Strategic Brand Development

  • Compliance Mystery Shopping

  • Broker Relationship Survey

  • Brand Image Research

  • Revitalising Existing Brand

  • Trade-off Pricing Research

Contact Phoenix MRC


+44 (0) 1242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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