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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Representative panel building

  • Loyalty Scheme

  • Brand Image Research

  • Affinities Partner

  • Brand Development

  • Staff Surveys

  • Tourism Focus Groups

  • Global Advertising Campaign

  • Satisfaction Survey (Housing)

  • International Satisfaction & Development

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Competitor Mystery Shopping

  • Website Development

  • Multi-national Usage & Attitude Survey

  • Prototype Evaluation

  • Compliance Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Development of the Direct Offering

  • Communication: New and existing financial products

  • Revitalising Existing Brand

  • Reader Satisfaction

  • Luxury In-store Display

  • Financial Brand Satisfaction Tracking

  • Adult Home Care Tracking Product Development

  • Sports Facility Survey

  • Audience Development Plan

  • Product Development using Ethnography

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Engaging adults back into education

  • Cathedral Visitor Survey

  • Understanding Attrition

  • Understanding the use of Temporary Labour

  • Driving business growth

  • Strategic Brand Development

  • Broker Relationship Survey

  • Public Consultation - Council Tax

  • Understanding Local Business Needs

  • Comms testing alongside NPD

  • New Expert Information Product

  • International Competitor Mystery Shopping

  • Brand Development & Product Screening

  • Plasterboard Packaging Research

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Mixed Media Advertising Analysis

  • Developing marketing materials for new products

  • Public Consultation - Waste

  • Housing Scheme Test

  • Help Desk Mystery Shopping

  • Service Delivery Mystery Shopping

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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