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Compliance monitoring

Show you are fulfilling both spirit and letter of regulation.

Make the compliance monkey work for you

From board level to front line service providers, the regulator now requires us to demonstrate that all levels understand the compliance requirements and how they are being met. We can help you to meet the requirements and turn them from a burden to a tool to drive your business forward. Usually this requires a blend of oversight and insight techniques, some combination of monitoring customer satisfaction and complaints, gleaning data from automated responses, dedicated research and big data sources. We'll help identify the mix that's right for your business and help you use it to improve your business processes, your brand reputation, service delivery and efficiency throughout your organisation.

Case Studies

  • Understanding Attrition

  • Cathedral Visitor Survey

  • Help Desk Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Visitor Survey

  • Representative panel building

  • International Satisfaction & Development

  • Development of the Direct Offering

  • Engaging adults back into education

  • Affinities Partner

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Adult Home Care Tracking Product Development

  • Global Advertising Campaign

  • Sports Facility Survey

  • Developing marketing materials for new products

  • Driving business growth

  • Strategic Brand Development

  • Competitor Mystery Shopping

  • Compliance Mystery Shopping

  • New Expert Information Product

  • Understanding the use of Temporary Labour

  • Audience Development Plan

  • Communication: New and existing financial products

  • Public Consultation - Waste

  • Website Development

  • Brand Development & Product Screening

  • Luxury In-store Display

  • Tourism Focus Groups

  • Prototype Evaluation

  • Satisfaction Survey (Housing)

  • Public Consultation - Council Tax

  • Reader Satisfaction

  • Comms testing alongside NPD

  • Service Delivery Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • International Competitor Mystery Shopping

  • Mixed Media Advertising Analysis

  • Financial Brand Satisfaction Tracking

  • Staff Surveys

  • Loyalty Scheme

  • Brand Development

  • Understanding Local Business Needs

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Sentencers' Satisfaction Survey

  • Housing Scheme Test

  • Trade-off Pricing Research

  • Brand Image Research

  • Benchmarking Mystery Shopping

  • Broker Relationship Survey

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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