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Financial Services

Make better decisions for your financial products with our unique expertise and tools.

Enable strategic decisions

Financial clients presents unique challenges due to their complex and often sensitive nature. We have the experience to understand these challenges and the tools to provide the solutions financial businesses need.

Our executives understand the unique language of the UK regulatory environment and we know that how you treat your customers is high on the regulatory agenda. We provide input to demonstrate compliance with regulation through mystery shopping; broker, IFA and consultant surveys; customer experience and pricing, communications research, contact centre performance and improvement programmes as well as traditional research methodologies.

Case Studies

  • Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Luxury In-store Display

  • International Competitor Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Plasterboard Packaging Research

  • Broker Relationship Survey

  • Global Advertising Campaign

  • Engaging adults back into education

  • Affinities Partner

  • Revitalising Existing Brand

  • Help Desk Mystery Shopping

  • Understanding Attrition

  • Audience Development Plan

  • Loyalty Scheme

  • Development of the Direct Offering

  • Comms testing alongside NPD

  • Sentencers' Satisfaction Survey

  • Driving business growth

  • Housing Scheme Test

  • Public Consultation - Council Tax

  • Compliance Mystery Shopping

  • Brand Image Research

  • Representative panel building

  • Satisfaction Survey (Housing)

  • Tourism Focus Groups

  • Trade-off Pricing Research

  • Benchmarking Mystery Shopping

  • Understanding Customer Pricing

  • Understanding the use of Temporary Labour

  • International Satisfaction & Development

  • Public Consultation - Waste

  • Marketing consultancy for direct insurance

  • Reader Satisfaction

  • Adult Home Care Tracking Product Development

  • Brand Development & Product Screening

  • Cathedral Visitor Survey

  • Competitor Mystery Shopping

  • Understanding Local Business Needs

  • Service Delivery Mystery Shopping

  • Brand Development

  • Developing marketing materials for new products

  • Mixed Media Advertising Analysis

  • Website Development

  • Strategic Brand Development

  • Product Development using Ethnography

  • Sports Facility Survey

  • Staff Surveys

  • New Expert Information Product

  • Prototype Evaluation

  • Communication: New and existing financial products

  • Financial Brand Satisfaction Tracking

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us

"Phoenix Research, and in particular Susan, make the act of market research effortless. Susan spent quality time with us at all stages of the process, thinking thorough all angles and issues relevant to the particular project. Her communication is fantastic and particularly at the start of the process where regular conversations meant we were all comfortable with the direction of the research, it meant Phoenix were fully up to speed on the market, the audience, the issues in terms of budget and timeframes and it meant the whole process thereafter was easy! Susan works in a very collaborative way throughout, there are no surprises, and she clearly brings a wealth of experience and ideas to the table. Would highly recommend."

 Tracy Adams, Cirencester Family Society

Ready to find out more?

Contact us to discover how we can help your business today.

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