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Financial Services

Make better decisions for your financial products with our unique expertise and tools.

Enable strategic decisions

Financial clients presents unique challenges due to their complex and often sensitive nature. We have the experience to understand these challenges and the tools to provide the solutions financial businesses need.

Our executives understand the unique language of the UK regulatory environment and we know that how you treat your customers is high on the regulatory agenda. We provide input to demonstrate compliance with regulation through mystery shopping; broker, IFA and consultant surveys; customer experience and pricing, communications research, contact centre performance and improvement programmes as well as traditional research methodologies.

Case Studies

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Understanding Local Business Needs

  • Public Consultation - Council Tax

  • Brand Image Research

  • Understanding the Sales Journey Experience from both sides

  • Representative panel building

  • Luxury In-store Display

  • Visitor Survey

  • Help Desk Mystery Shopping

  • New Expert Information Product

  • Broker Relationship Survey

  • Service Delivery Mystery Shopping

  • Revitalising Existing Brand

  • Audience Development Plan

  • Housing Scheme Test

  • Trade-off Pricing Research

  • Engaging adults back into education

  • Development of the Direct Offering

  • Brand Development

  • International Competitor Mystery Shopping

  • Mixed Media Advertising Analysis

  • Tourism Focus Groups

  • International Satisfaction & Development

  • Plasterboard Packaging Research

  • Compliance Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Prototype Evaluation

  • Driving business growth

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Reader Satisfaction

  • Staff Surveys

  • Understanding Attrition

  • Affinities Partner

  • Satisfaction Survey (Housing)

  • Public Consultation - Waste

  • Communication: New and existing financial products

  • Website Development

  • Sports Facility Survey

  • Strategic Brand Development

  • Loyalty Scheme

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Multi-national Usage & Attitude Survey

  • Sentencers' Satisfaction Survey

  • Cathedral Visitor Survey

  • Brand Development & Product Screening

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us

"Phoenix Research, and in particular Susan, make the act of market research effortless. Susan spent quality time with us at all stages of the process, thinking thorough all angles and issues relevant to the particular project. Her communication is fantastic and particularly at the start of the process where regular conversations meant we were all comfortable with the direction of the research, it meant Phoenix were fully up to speed on the market, the audience, the issues in terms of budget and timeframes and it meant the whole process thereafter was easy! Susan works in a very collaborative way throughout, there are no surprises, and she clearly brings a wealth of experience and ideas to the table. Would highly recommend."

 Tracy Adams, Cirencester Family Society

Ready to find out more?

Contact us to discover how we can help your business today.

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