It's time for brands to get serious about their data protection obligations if they want to offer customers a personalised experience.

Workshops often play a central role forare a key way organisations to ensure collaboration and consensus on decision making and implementation. Sometimes these activities can only be entrusted to key internal stakeholders but it’s worth considering the value and support that well qualified external facilitators can bring.

Once again Phoenix MRC are Race Passion sponsors in the 2024 1000Miglia in Italy. This year Team Phoenix will be hosting a Low Chassis 1930 Invicta in the race. Well, it’s called a race but the current 1000Miglia is as much a pageant as a race. The thing that probably elevates the 1000Miglia from other modern road rallies is the pageantry. Italians love motor cars and they embrace the 1000Miglia with all their hearts.

We're delighted to be corporate Race Passion Sponsors for this year's Mille Miglia, known as "The most beautiful race in the world". Additionally, Team Phoenix will have two cars running in the rally itself, a 1951 Jaguar Mark VII driven by our own Chief Executive, Susan Owen with her husband Ian and a 1955 Jaguar XK140 driven by Charles and Nicholas Owen, her sons. Susan first drove the Mille Miglia in 2016 in the same XK140.

Follow them in this year's rally on the official Mille Miglia rally website from 13 -17 June as they make their way on the 1000 mile rally route between Brecia and Rome, Italy.

Find out more about SME Companies' Employee Benefits Attitudes and Practices.

Until recent years, buying formal benefits for employees was mostly the realm of larger companies but now smaller companies have begun to realise that offering employees benefits in addition to just salary can be a win-win, a better way to remunerate employees and a way to help the company prosper, too. Through the research we wanted to understand what motivated smaller companies to invest in benefits and considered all kinds, both informal benefits like flexible working and more formal, contractual benefits like medical plans and income protection.

How can organisations embrace change, develop and improve leadership and decision-making behaviours that will embed customer-centricity and compelling customer experience into their DNA?

Shiny new tablets brighten up Phoenix MRC's interviewers' day!

"It's not enough to be motivated to behave in a new way; people also need to understand how to be successful with the new behaviours." Jonathan Davidson, FCA, 20 Sept 2017. The key behaviours that influence a successful customer-centric culture can in fact be measured, benchmarked against peers and improved. Click here to find out how.

How can organisations ensure that their business strategy is aligned with customer relevance and responsiveness and focused on positive customer outcomes that drive acquisition and retention? An effective organisational culture is becoming recognised as key to a superior customer experience. The Market Responsiveness Index provides a way to measure and manage this.