We’re delighted to be corporate Race Passion Sponsors for this year’s Mille Miglia, known as “The most beautiful race in the world”. Additionally, Team Phoenix will have two cars running in the rally itself, a 1951 Jaguar Mark VII driven by our own Chief Executive, Susan Owen with her husband Ian and a 1955 Jaguar XK140 driven by Charles and Nicholas Owen, her sons. Susan first drove the Mille Miglia in 2016 in the same XK140.

Follow them in this year’s rally on the official Mille Miglia rally website from 13 -17 June as they make their way on the 1000 mile rally route between Brecia and Rome, Italy.

Shiny new tablets brighten up Phoenix MRC's interviewers' day!

“It’s not enough to be motivated to behave in a new way; people also need to understand how to be successful with the new behaviours.” Jonathan Davidson, FCA, 20 Sept 2017. The key behaviours that influence a successful customer-centric culture can in fact be measured, benchmarked against peers and improved. Click here to find out how.

How can organisations ensure that their business strategy is aligned with customer relevance and responsiveness and focused on positive customer outcomes that drive acquisition and retention? An effective organisational culture is becoming recognised as key to a superior customer experience. The Market Responsiveness Index provides a way to measure and manage this.

Most of us today feel we have too many things to think about and the Energy Switching agenda gives us yet one more. Powers that Be are frustrated with how stubborn consumers have been not to engage and switch. In the commercial world companies tend to stop and reconsider when they meet this much resistance to a product offering. As marketeers and consultants one of our key skills is to delve into motivations. I’ve read the public information and the motivation behind the Energy Switching agenda never seems to be explained satisfactorily. Read on for a perspective on the motivations in this area.

Amazon is suing fake reviewers, consumer watch dogs are warning us about fake and biased reviews. What will happen when we no longer have confidence in the consumer review ratings that are currently so popular?