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Culture and Conduct

Posted 26th September 2017 | Category: News

"It's not enough to be motivated to behave in a new way; people also need to understand how to be successful with the new behaviours." Jonathan Davidson, FCA, 20 Sept 2017. Read Jonathan's speech here.

The key behaviours that influence a successful customer-centric culture can in fact be measured, benchmarked against peers and improved. Click here  to find out how. 

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