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Privacy Policy

In a nutshell: We may collect your personal data sometimes but we won't share it without your permission.

Our Commitment To Privacy:

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on this website. On some pages, you can make requests and register to receive materials. The types of personal information collected at these pages include:



Email address

Phone number

Market Research :

As per Market Research Society (MRS) guidelines and as part of ISO20252 we ensure the protection of respondent details and the anonymity of responses (unless permission is specifically given by each respondent otherwise). This means that all responses will be treated confidentially and only for statistical purposes. In accordance with market research rules, your name and personal details will never be transmitted to any other person or company by us or as a result of your participation in this survey.

Where a prize draw is used as part of the research, respondent details are only used for the prize draw and then destroyed securely.


A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. We may use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

The two main ways that we use cookies on this website are:

Snap Polls: If you complete our polls, we set a persistent cookie to prevent multiple responses from the same computer on an individual poll.

Snap Web: HTML questionnaires may use cookies to prevent multiple responses from the same computer or if there is a Save button feature and you use it. Using the save feature may include personally identifiable data. (Snap Web: WebHost questionnaires use cookies in the same way - to prevent duplicate submissions or help you return to the point you left at.)

Where cookies are used to prevent multiple responses from one computer, no personally identifiable information is held.


Phoenix MRC employs a web-tracking system to track visitor traffic patterns throughout the website. We collect the visitor's domain name, referral data, browser, platform type and duration of the visit. The information gathered is used to produce overall usage statistics about our site, which we use to evaluate the site. We do not correlate this information with data about individuals.

Social Media (Features) and Widgets:

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please contact us.

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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