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• Kohler Mira Ltd • We worked with Phoenix through the second half of 2009 and found them to be a well informed, professional and flexible organisation. They were keen to work with us to make sure we achieved our goals and get the results we needed. We worked through a number of pieces of research including one to one interviews with consumers and trades people as well as focus groups, in four UK locations. Results and analysis were presented in a timely fashion despite our need to change the brief on a number of occasions, they worked through this with us in a very supportive fashion. The output from Phoenix has helped to shape the project by giving us good insight and foundations to progress to a successful conclusion. Thanks to Samantha and the team and I hope to work with them again in the future. Chris Billingham Project Manager – NPD Kohler Mira Ltd • Arup • I cannot remember how we first became aware of Phoenix, however, I am glad we did. Samantha Williams worked with us on a multilingual project which required tenacity and initiative. She provided both along with innovation and practical implementation. Sam was always willing to contribute ideas and help us and our client generate the greatest benefit from the survey. Phoenix were willing to accommodate the client’s changing needs to deliver a first class solution. Phoenix dealt with all in a professional and engaging manner and delivered quality work on time. Malcolm Gilmore Associate Director ARUP (working with TfL & LDA) • Toyota GB • It was a recommendation from an individual working within the insurance industry that made me first contact Susan Owen at Phoenix MRC. It was very important to us ( Toyota (GB)PLC ) and to the Toyota Brand as a whole to confirm and ensure that we were treating our customers in a way that they would expect from an organisation such as Toyota who are committed to Complete Customer Satisfaction. During my time as the General Manager of Toyota Motor Insurance we used Phoenix MRC on a number of occasions to carry out mystery shopping both on us and with a selection of other insurers. The work was always carried out on time and in a professional manner and equally important to our specifications, rather than just making something else fit. The resulting debrief sessions with Phoenix after the work was completed left me in no doubt that this company certainly understand what the client requires and then delivers it. Nigel Alloway General Manager Toyota Motor Insurance • Cirencester Friendly Society • Phoenix research, and in particular Susan, make the act of market research effortless. Susan spent quality time with us at all stages of the process, thinking thorough all angles and issues relevant to the particular project. Her communication is fantastic and particularly at the start of the process where regular conversations meant we were all comfortable with the direction of the research, it meant Phoenix were fully up to speed on the market, the audience, the issues in terms of budget and timeframes and it meant the whole process thereafter was easy! Susan works in a very collaborative way throughout, there are no surprises, and she clearly brings a wealth of experience and ideas to the table. Would highly recommend. Tracey Adams Marketing Cirencester Friendly Society • Reardon Smith Whittaker • Just a quick note to thank you and the rest of the Phoenix team for, once again making the experience of doing the RSW New Business Report a pleasure. Your unflustered, professional, ‘nothing too much trouble’ approach to the way you handle our business means that we not only keep coming back, year after year, but are also totally at ease with recommending you to others. Adam Whittaker Chief Executive Reardon Smith Whittaker
• Weston Beamor • As a result of the excellent market research done for us by Phoenix Market Research and Consultancy, it enabled us easily to come to a strategic decision about certain market opportunities. Patrick Fuller Managing Director Weston Beamor
• WSPM • We were really satisfied with the company outputs and process. They met the objectives in a very professional way, established effective relationships with our organisation and understood the issues facing us. They communicated well, gave us feedback at all stages and stayed in the timeline. They helped us to identify the current position and where we’d want to be. Their information has enabled us to be a more professional and effective organisation. I would recommend them. Rafi Tzur Competitive Intelligence Manager, Business Intelligence WSPM, Tel Aviv, Israel • Friends Provident • I have worked with Phoenix for several years and they have consistently delivered for us, and most importantly for our internal clients. Susan and the team make sure they understand our business and our objectives, and have provided valuable guidance throughout each project. We are frequently working within very tight time and budget restrictions, and Phoenix have provided us with viable solutions delivered within these constraints. Through a series of workshop presentations with Phoenix and our internal clients we have had some very valuable customer feedback that significantly improved the quality of our customer communications. I would definitely recommend working with Susan and the team - their expertise, enthusiasm and commitment make for an excellent working partnership. Louise Parker Senior Research Manager Friends Provident • Royal & SunAlliance • I have been working with Dr. Susan Owen and her Team at Phoenix for at least the last 8 years. In that time I have looked at the many alternative Mystery Shopping suppliers that have emerged in the Research world but in my opinion I have never found a better alternative for: • Personal service/working relationship I have also had a similar experience on several Qual projects over the years. Sally Heath Research Manager Royal & SunAlliance • DDB • Working with Phoenix has been a pleasure. Their dedication and tenacious approach to both qual. and quant research projects ensures outputs of the very highest quality. As well as bringing a huge amount of technical ability and innovation to projects, Phoenix also brings a lot of experience and common sense meaning that you quickly and concisely reach the key conclusions and insights … which in the case of my clients has fundamentally changed the way in which they look at and communicate with their consumers. In essence, I can’t recommend Phoenix highly enough. Matt Jones CRM Strategy Director DDB |
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