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Financial Services

Make better decisions for your financial products with our unique expertise and tools.

Enable strategic decisions

Financial clients presents unique challenges due to their complex and often sensitive nature. We have the experience to understand these challenges and the tools to provide the solutions financial businesses need.

Our executives understand the unique language of the UK regulatory environment and we know that how you treat your customers is high on the regulatory agenda. We provide input to demonstrate compliance with regulation through mystery shopping; broker, IFA and consultant surveys; customer experience and pricing, communications research, contact centre performance and improvement programmes as well as traditional research methodologies.

Case Studies

  • Plasterboard Packaging Research

  • Housing Scheme Test

  • Brand Development

  • Competitor Mystery Shopping

  • Visitor Survey

  • Understanding Local Business Needs

  • Development of the Direct Offering

  • Multi-national Usage & Attitude Survey

  • Adult Home Care Tracking Product Development

  • International Competitor Mystery Shopping

  • Luxury In-store Display

  • Brand Development & Product Screening

  • Public Consultation - Council Tax

  • Financial Brand Satisfaction Tracking

  • Comms testing alongside NPD

  • Reader Satisfaction

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Strategic Brand Development

  • Cathedral Visitor Survey

  • Developing marketing materials for new products

  • Help Desk Mystery Shopping

  • International Satisfaction & Development

  • Website Development

  • Communication: New and existing financial products

  • Revitalising Existing Brand

  • Trade-off Pricing Research

  • Benchmarking Mystery Shopping

  • Understanding Attrition

  • Prototype Evaluation

  • Brand Image Research

  • Engaging adults back into education

  • Global Advertising Campaign

  • Staff Surveys

  • Public Consultation - Waste

  • Audience Development Plan

  • Service Delivery Mystery Shopping

  • New Expert Information Product

  • Compliance Mystery Shopping

  • Affinities Partner

  • Driving business growth

  • Tourism Focus Groups

  • Sports Facility Survey

  • Marketing consultancy for direct insurance

  • Loyalty Scheme

  • Understanding the Sales Journey Experience from both sides

  • Broker Relationship Survey

  • Understanding the use of Temporary Labour

  • Sentencers' Satisfaction Survey

  • Mixed Media Advertising Analysis

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us

"Phoenix Research, and in particular Susan, make the act of market research effortless. Susan spent quality time with us at all stages of the process, thinking thorough all angles and issues relevant to the particular project. Her communication is fantastic and particularly at the start of the process where regular conversations meant we were all comfortable with the direction of the research, it meant Phoenix were fully up to speed on the market, the audience, the issues in terms of budget and timeframes and it meant the whole process thereafter was easy! Susan works in a very collaborative way throughout, there are no surprises, and she clearly brings a wealth of experience and ideas to the table. Would highly recommend."

 Tracy Adams, Cirencester Family Society

Ready to find out more?

Contact us to discover how we can help your business today.

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