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Financial Services

Make better decisions for your financial products with our unique expertise and tools.

Enable strategic decisions

Financial clients presents unique challenges due to their complex and often sensitive nature. We have the experience to understand these challenges and the tools to provide the solutions financial businesses need.

Our executives understand the unique language of the UK regulatory environment and we know that how you treat your customers is high on the regulatory agenda. We provide input to demonstrate compliance with regulation through mystery shopping; broker, IFA and consultant surveys; customer experience and pricing, communications research, contact centre performance and improvement programmes as well as traditional research methodologies.

Case Studies

  • Reader Satisfaction

  • Strategic Brand Development

  • Brand Development & Product Screening

  • Visitor Survey

  • Website Development

  • Plasterboard Packaging Research

  • Developing marketing materials for new products

  • Luxury In-store Display

  • Help Desk Mystery Shopping

  • Audience Development Plan

  • Sports Facility Survey

  • Benchmarking Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Product Development using Ethnography

  • Comms testing alongside NPD

  • Marketing consultancy for direct insurance

  • Global Advertising Campaign

  • Brand Development

  • New Expert Information Product

  • Service Delivery Mystery Shopping

  • Cathedral Visitor Survey

  • Broker Relationship Survey

  • Sentencers' Satisfaction Survey

  • Development of the Direct Offering

  • Competitor Mystery Shopping

  • Engaging adults back into education

  • Staff Surveys

  • Housing Scheme Test

  • Adult Home Care Tracking Product Development

  • Public Consultation - Council Tax

  • Understanding Customer Pricing

  • Revitalising Existing Brand

  • Trade-off Pricing Research

  • Understanding the Sales Journey Experience from both sides

  • Communication: New and existing financial products

  • Public Consultation - Waste

  • International Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • International Satisfaction & Development

  • Understanding Local Business Needs

  • Compliance Mystery Shopping

  • Understanding Attrition

  • Tourism Focus Groups

  • Affinities Partner

  • Loyalty Scheme

  • Multi-national Usage & Attitude Survey

  • Understanding the use of Temporary Labour

  • Driving business growth

  • Mixed Media Advertising Analysis

  • Brand Image Research

  • Prototype Evaluation

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us

"Phoenix Research, and in particular Susan, make the act of market research effortless. Susan spent quality time with us at all stages of the process, thinking thorough all angles and issues relevant to the particular project. Her communication is fantastic and particularly at the start of the process where regular conversations meant we were all comfortable with the direction of the research, it meant Phoenix were fully up to speed on the market, the audience, the issues in terms of budget and timeframes and it meant the whole process thereafter was easy! Susan works in a very collaborative way throughout, there are no surprises, and she clearly brings a wealth of experience and ideas to the table. Would highly recommend."

 Tracy Adams, Cirencester Family Society

Ready to find out more?

Contact us to discover how we can help your business today.

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