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Employee Research

Get more from the most important asset of your company by communicating better with people.

Unlock your business's potential from the roots up

Your people are your most important asset, and getting the business right means enabling your staff do their best. This starts with communication, both to hear their voices and to communicate your values. We provide an independent perspective that lets staff be more honest about their experience and helps you to empower them to make a real contribution to business development.

Research has shown that salary matters but communication matters even more. Staff retention also takes challenging work and a recognition of effort and achievement. Our services uncover their true feelings about your performance as a company and employer, so that we can provide guidance to help you get the best out of them.

Although usually quantitative, additional depth of information can be obtained through qualitative interviews. We work using focus groups and depth interviews, online, telephone, and face-to-face or paper interviews.

Case Studies

  • Luxury In-store Display

  • Sports Facility Survey

  • Audience Development Plan

  • International Satisfaction & Development

  • Tourism Focus Groups

  • Service Delivery Mystery Shopping

  • Satisfaction Survey (Housing)

  • Trade-off Pricing Research

  • Cathedral Visitor Survey

  • Understanding the Sales Journey Experience from both sides

  • Engaging adults back into education

  • Marketing consultancy for direct insurance

  • Mixed Media Advertising Analysis

  • Prototype Evaluation

  • Revitalising Existing Brand

  • Driving business growth

  • Housing Scheme Test

  • Multi-national Usage & Attitude Survey

  • Comms testing alongside NPD

  • Communication: New and existing financial products

  • Visitor Survey

  • Global Advertising Campaign

  • Brand Image Research

  • Help Desk Mystery Shopping

  • Product Development using Ethnography

  • International Competitor Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Adult Home Care Tracking Product Development

  • Understanding the use of Temporary Labour

  • Compliance Mystery Shopping

  • Website Development

  • Understanding Local Business Needs

  • New Expert Information Product

  • Understanding Attrition

  • Broker Relationship Survey

  • Plasterboard Packaging Research

  • Affinities Partner

  • Reader Satisfaction

  • Understanding Customer Pricing

  • Staff Surveys

  • Brand Development & Product Screening

  • Competitor Mystery Shopping

  • Representative panel building

  • Sentencers' Satisfaction Survey

  • Brand Development

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Public Consultation - Council Tax

  • Benchmarking Mystery Shopping

  • Public Consultation - Waste

  • Development of the Direct Offering

  • Strategic Brand Development

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us