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Employee Research

Get more from the most important asset of your company by communicating better with people.

Unlock your business's potential from the roots up

Your people are your most important asset, and getting the business right means enabling your staff do their best. This starts with communication, both to hear their voices and to communicate your values. We provide an independent perspective that lets staff be more honest about their experience and helps you to empower them to make a real contribution to business development.

Research has shown that salary matters but communication matters even more. Staff retention also takes challenging work and a recognition of effort and achievement. Our services uncover their true feelings about your performance as a company and employer, so that we can provide guidance to help you get the best out of them.

Although usually quantitative, additional depth of information can be obtained through qualitative interviews. We work using focus groups and depth interviews, online, telephone, and face-to-face or paper interviews.

Case Studies

  • Sports Facility Survey

  • Staff Surveys

  • Housing Scheme Test

  • Understanding the use of Temporary Labour

  • Affinities Partner

  • Service Delivery Mystery Shopping

  • Brand Development

  • New Expert Information Product

  • Driving business growth

  • Satisfaction Survey (Housing)

  • Developing marketing materials for new products

  • Plasterboard Packaging Research

  • Help Desk Mystery Shopping

  • Public Consultation - Council Tax

  • Brand Development & Product Screening

  • International Satisfaction & Development

  • Cathedral Visitor Survey

  • Loyalty Scheme

  • Representative panel building

  • Sentencers' Satisfaction Survey

  • Communication: New and existing financial products

  • Broker Relationship Survey

  • Understanding Local Business Needs

  • Tourism Focus Groups

  • Financial Brand Satisfaction Tracking

  • Public Consultation - Waste

  • Revitalising Existing Brand

  • Luxury In-store Display

  • Marketing consultancy for direct insurance

  • Development of the Direct Offering

  • Strategic Brand Development

  • Adult Home Care Tracking Product Development

  • Mixed Media Advertising Analysis

  • Understanding Attrition

  • Understanding the Sales Journey Experience from both sides

  • Audience Development Plan

  • Multi-national Usage & Attitude Survey

  • Reader Satisfaction

  • Brand Image Research

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Prototype Evaluation

  • Global Advertising Campaign

  • Trade-off Pricing Research

  • Benchmarking Mystery Shopping

  • Website Development

  • Visitor Survey

  • International Competitor Mystery Shopping

  • Competitor Mystery Shopping

  • Engaging adults back into education

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us