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Employee Research

Get more from the most important asset of your company by communicating better with people.

Unlock your business's potential from the roots up

Your people are your most important asset, and getting the business right means enabling your staff do their best. This starts with communication, both to hear their voices and to communicate your values. We provide an independent perspective that lets staff be more honest about their experience and helps you to empower them to make a real contribution to business development.

Research has shown that salary matters but communication matters even more. Staff retention also takes challenging work and a recognition of effort and achievement. Our services uncover their true feelings about your performance as a company and employer, so that we can provide guidance to help you get the best out of them.

Although usually quantitative, additional depth of information can be obtained through qualitative interviews. We work using focus groups and depth interviews, online, telephone, and face-to-face or paper interviews.

Case Studies

  • Driving business growth

  • Trade-off Pricing Research

  • Communication: New and existing financial products

  • International Satisfaction & Development

  • Understanding Customer Pricing

  • Sentencers' Satisfaction Survey

  • Comms testing alongside NPD

  • Strategic Brand Development

  • Audience Development Plan

  • Financial Brand Satisfaction Tracking

  • Brand Development

  • Product Development using Ethnography

  • Multi-national Usage & Attitude Survey

  • Understanding the use of Temporary Labour

  • Marketing consultancy for direct insurance

  • Benchmarking Mystery Shopping

  • Plasterboard Packaging Research

  • Understanding Local Business Needs

  • Reader Satisfaction

  • Development of the Direct Offering

  • Loyalty Scheme

  • Public Consultation - Waste

  • Staff Surveys

  • Understanding the Sales Journey Experience from both sides

  • Understanding Attrition

  • New Expert Information Product

  • Brand Development & Product Screening

  • Representative panel building

  • Cathedral Visitor Survey

  • Service Delivery Mystery Shopping

  • Mixed Media Advertising Analysis

  • Revitalising Existing Brand

  • Luxury In-store Display

  • Affinities Partner

  • Competitor Mystery Shopping

  • Brand Image Research

  • Adult Home Care Tracking Product Development

  • Developing marketing materials for new products

  • Compliance Mystery Shopping

  • Visitor Survey

  • Tourism Focus Groups

  • Help Desk Mystery Shopping

  • Prototype Evaluation

  • Public Consultation - Council Tax

  • Global Advertising Campaign

  • International Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Website Development

  • Engaging adults back into education

  • Sports Facility Survey

  • Broker Relationship Survey

  • Housing Scheme Test

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us