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Employee Research

Get more from the most important asset of your company by communicating better with people.

Unlock your business's potential from the roots up

Your people are your most important asset, and getting the business right means enabling your staff do their best. This starts with communication, both to hear their voices and to communicate your values. We provide an independent perspective that lets staff be more honest about their experience and helps you to empower them to make a real contribution to business development.

Research has shown that salary matters but communication matters even more. Staff retention also takes challenging work and a recognition of effort and achievement. Our services uncover their true feelings about your performance as a company and employer, so that we can provide guidance to help you get the best out of them.

Although usually quantitative, additional depth of information can be obtained through qualitative interviews. We work using focus groups and depth interviews, online, telephone, and face-to-face or paper interviews.

Case Studies

  • Representative panel building

  • Understanding the Sales Journey Experience from both sides

  • Understanding the use of Temporary Labour

  • Help Desk Mystery Shopping

  • Revitalising Existing Brand

  • Understanding Attrition

  • Loyalty Scheme

  • Developing marketing materials for new products

  • Public Consultation - Council Tax

  • Sentencers' Satisfaction Survey

  • Benchmarking Mystery Shopping

  • Sports Facility Survey

  • Understanding Local Business Needs

  • Website Development

  • Brand Development & Product Screening

  • Service Delivery Mystery Shopping

  • Brand Image Research

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Strategic Brand Development

  • Communication: New and existing financial products

  • Competitor Mystery Shopping

  • Trade-off Pricing Research

  • Luxury In-store Display

  • Visitor Survey

  • Affinities Partner

  • New Expert Information Product

  • Reader Satisfaction

  • International Satisfaction & Development

  • Compliance Mystery Shopping

  • Brand Development

  • Tourism Focus Groups

  • Marketing consultancy for direct insurance

  • Cathedral Visitor Survey

  • Prototype Evaluation

  • Public Consultation - Waste

  • Housing Scheme Test

  • Driving business growth

  • Audience Development Plan

  • Satisfaction Survey (Housing)

  • Broker Relationship Survey

  • Comms testing alongside NPD

  • Mixed Media Advertising Analysis

  • Plasterboard Packaging Research

  • International Competitor Mystery Shopping

  • Staff Surveys

  • Multi-national Usage & Attitude Survey

  • Global Advertising Campaign

  • Development of the Direct Offering

  • Product Development using Ethnography

  • Engaging adults back into education

  • Adult Home Care Tracking Product Development

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us