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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Developing marketing materials for new products

  • Representative panel building

  • Broker Relationship Survey

  • Mixed Media Advertising Analysis

  • Strategic Brand Development

  • Benchmarking Mystery Shopping

  • Reader Satisfaction

  • Product Development using Ethnography

  • Public Consultation - Waste

  • International Satisfaction & Development

  • New Expert Information Product

  • Understanding the Sales Journey Experience from both sides

  • Audience Development Plan

  • Engaging adults back into education

  • Sports Facility Survey

  • Public Consultation - Council Tax

  • Prototype Evaluation

  • Sentencers' Satisfaction Survey

  • Understanding the use of Temporary Labour

  • Understanding Attrition

  • International Competitor Mystery Shopping

  • Loyalty Scheme

  • Multi-national Usage & Attitude Survey

  • Plasterboard Packaging Research

  • Website Development

  • Adult Home Care Tracking Product Development

  • Visitor Survey

  • Driving business growth

  • Satisfaction Survey (Housing)

  • Housing Scheme Test

  • Service Delivery Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Brand Development & Product Screening

  • Compliance Mystery Shopping

  • Communication: New and existing financial products

  • Revitalising Existing Brand

  • Brand Image Research

  • Staff Surveys

  • Global Advertising Campaign

  • Competitor Mystery Shopping

  • Comms testing alongside NPD

  • Brand Development

  • Luxury In-store Display

  • Affinities Partner

  • Understanding Local Business Needs

  • Development of the Direct Offering

  • Trade-off Pricing Research

  • Marketing consultancy for direct insurance

  • Understanding Customer Pricing

  • Cathedral Visitor Survey

  • Tourism Focus Groups

  • Help Desk Mystery Shopping

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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