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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Help Desk Mystery Shopping

  • Engaging adults back into education

  • Trade-off Pricing Research

  • Affinities Partner

  • Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • Brand Image Research

  • Website Development

  • International Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Brand Development & Product Screening

  • Public Consultation - Council Tax

  • Visitor Survey

  • Representative panel building

  • Driving business growth

  • Marketing consultancy for direct insurance

  • Strategic Brand Development

  • Revitalising Existing Brand

  • International Satisfaction & Development

  • Multi-national Usage & Attitude Survey

  • Understanding the Sales Journey Experience from both sides

  • Service Delivery Mystery Shopping

  • Luxury In-store Display

  • Public Consultation - Waste

  • Sports Facility Survey

  • Benchmarking Mystery Shopping

  • Understanding Local Business Needs

  • Understanding the use of Temporary Labour

  • Satisfaction Survey (Housing)

  • Sentencers' Satisfaction Survey

  • Loyalty Scheme

  • Prototype Evaluation

  • Tourism Focus Groups

  • Reader Satisfaction

  • Staff Surveys

  • Development of the Direct Offering

  • Communication: New and existing financial products

  • Global Advertising Campaign

  • New Expert Information Product

  • Mixed Media Advertising Analysis

  • Understanding Customer Pricing

  • Compliance Mystery Shopping

  • Broker Relationship Survey

  • Adult Home Care Tracking Product Development

  • Financial Brand Satisfaction Tracking

  • Brand Development

  • Plasterboard Packaging Research

  • Product Development using Ethnography

  • Understanding Attrition

  • Housing Scheme Test

  • Comms testing alongside NPD

  • Audience Development Plan

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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