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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Public Consultation - Waste

  • Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Sports Facility Survey

  • Brand Image Research

  • Broker Relationship Survey

  • Global Advertising Campaign

  • Marketing consultancy for direct insurance

  • International Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • Trade-off Pricing Research

  • Compliance Mystery Shopping

  • Understanding Local Business Needs

  • Luxury In-store Display

  • Help Desk Mystery Shopping

  • Affinities Partner

  • Website Development

  • Revitalising Existing Brand

  • Plasterboard Packaging Research

  • Understanding Attrition

  • New Expert Information Product

  • Strategic Brand Development

  • Communication: New and existing financial products

  • Reader Satisfaction

  • Driving business growth

  • Comms testing alongside NPD

  • Adult Home Care Tracking Product Development

  • Sentencers' Satisfaction Survey

  • Housing Scheme Test

  • Tourism Focus Groups

  • Prototype Evaluation

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Financial Brand Satisfaction Tracking

  • Engaging adults back into education

  • Developing marketing materials for new products

  • Audience Development Plan

  • Brand Development

  • Representative panel building

  • Brand Development & Product Screening

  • Staff Surveys

  • Mixed Media Advertising Analysis

  • Visitor Survey

  • Public Consultation - Council Tax

  • Satisfaction Survey (Housing)

  • Benchmarking Mystery Shopping

  • Service Delivery Mystery Shopping

  • International Satisfaction & Development

  • Loyalty Scheme

  • Multi-national Usage & Attitude Survey

  • Development of the Direct Offering

  • Understanding the Sales Journey Experience from both sides

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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