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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Loyalty Scheme

  • Trade-off Pricing Research

  • Benchmarking Mystery Shopping

  • Brand Image Research

  • Compliance Mystery Shopping

  • Website Development

  • Financial Brand Satisfaction Tracking

  • Understanding Customer Pricing

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Communication: New and existing financial products

  • Multi-national Usage & Attitude Survey

  • Affinities Partner

  • Tourism Focus Groups

  • Development of the Direct Offering

  • Revitalising Existing Brand

  • Satisfaction Survey (Housing)

  • Mixed Media Advertising Analysis

  • Representative panel building

  • Visitor Survey

  • Housing Scheme Test

  • International Satisfaction & Development

  • Prototype Evaluation

  • Plasterboard Packaging Research

  • Brand Development & Product Screening

  • Marketing consultancy for direct insurance

  • Understanding the Sales Journey Experience from both sides

  • Public Consultation - Waste

  • Broker Relationship Survey

  • Luxury In-store Display

  • Staff Surveys

  • Understanding the use of Temporary Labour

  • Understanding Attrition

  • Sports Facility Survey

  • Adult Home Care Tracking Product Development

  • Service Delivery Mystery Shopping

  • Engaging adults back into education

  • Strategic Brand Development

  • Public Consultation - Council Tax

  • Global Advertising Campaign

  • Help Desk Mystery Shopping

  • Brand Development

  • Reader Satisfaction

  • Understanding Local Business Needs

  • New Expert Information Product

  • International Competitor Mystery Shopping

  • Competitor Mystery Shopping

  • Driving business growth

  • Comms testing alongside NPD

  • Cathedral Visitor Survey

  • Sentencers' Satisfaction Survey

  • Audience Development Plan

Contact Phoenix MRC

Telephone

+44 (0) 1242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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