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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Satisfaction & Development

  • Service Delivery Mystery Shopping

  • Mixed Media Advertising Analysis

  • Affinities Partner

  • Reader Satisfaction

  • Tourism Focus Groups

  • Product Development using Ethnography

  • Loyalty Scheme

  • Communication: New and existing financial products

  • Staff Surveys

  • Prototype Evaluation

  • Luxury In-store Display

  • Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Adult Home Care Tracking Product Development

  • Help Desk Mystery Shopping

  • Global Advertising Campaign

  • Understanding Attrition

  • Understanding Local Business Needs

  • Plasterboard Packaging Research

  • Sentencers' Satisfaction Survey

  • Broker Relationship Survey

  • Comms testing alongside NPD

  • Marketing consultancy for direct insurance

  • Housing Scheme Test

  • Satisfaction Survey (Housing)

  • Understanding Customer Pricing

  • Driving business growth

  • International Competitor Mystery Shopping

  • Understanding the use of Temporary Labour

  • Compliance Mystery Shopping

  • Public Consultation - Waste

  • Sports Facility Survey

  • Multi-national Usage & Attitude Survey

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Cathedral Visitor Survey

  • Development of the Direct Offering

  • Brand Image Research

  • Visitor Survey

  • Brand Development & Product Screening

  • Engaging adults back into education

  • Financial Brand Satisfaction Tracking

  • Brand Development

  • Public Consultation - Council Tax

  • Revitalising Existing Brand

  • Audience Development Plan

  • Trade-off Pricing Research

  • Strategic Brand Development

  • Website Development

  • Understanding the Sales Journey Experience from both sides

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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