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To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding Local Business Needs

  • Adult Home Care Tracking Product Development

  • Revitalising Existing Brand

  • International Satisfaction & Development

  • Broker Relationship Survey

  • Sentencers' Satisfaction Survey

  • Understanding the Sales Journey Experience from both sides

  • Financial Brand Satisfaction Tracking

  • Developing marketing materials for new products

  • Brand Development & Product Screening

  • Loyalty Scheme

  • Comms testing alongside NPD

  • Plasterboard Packaging Research

  • Marketing consultancy for direct insurance

  • Brand Development

  • Benchmarking Mystery Shopping

  • Mixed Media Advertising Analysis

  • Public Consultation - Waste

  • Affinities Partner

  • Brand Image Research

  • Driving business growth

  • Engaging adults back into education

  • Development of the Direct Offering

  • Visitor Survey

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • New Expert Information Product

  • Luxury In-store Display

  • Satisfaction Survey (Housing)

  • Prototype Evaluation

  • Competitor Mystery Shopping

  • Tourism Focus Groups

  • Trade-off Pricing Research

  • Product Development using Ethnography

  • Service Delivery Mystery Shopping

  • Understanding Customer Pricing

  • Communication: New and existing financial products

  • Help Desk Mystery Shopping

  • Cathedral Visitor Survey

  • Compliance Mystery Shopping

  • Staff Surveys

  • Housing Scheme Test

  • International Competitor Mystery Shopping

  • Website Development

  • Public Consultation - Council Tax

  • Multi-national Usage & Attitude Survey

  • Audience Development Plan

  • Strategic Brand Development

  • Reader Satisfaction

  • Sports Facility Survey

  • Understanding Attrition

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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