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To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Understanding the Sales Journey Experience from both sides

  • Sports Facility Survey

  • Luxury In-store Display

  • Multi-national Usage & Attitude Survey

  • International Satisfaction & Development

  • Public Consultation - Council Tax

  • Service Delivery Mystery Shopping

  • Adult Home Care Tracking Product Development

  • International Competitor Mystery Shopping

  • Marketing consultancy for direct insurance

  • Understanding Attrition

  • Strategic Brand Development

  • Website Development

  • New Expert Information Product

  • Understanding Local Business Needs

  • Financial Brand Satisfaction Tracking

  • Communication: New and existing financial products

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • Trade-off Pricing Research

  • Brand Development

  • Brand Development & Product Screening

  • Comms testing alongside NPD

  • Plasterboard Packaging Research

  • Staff Surveys

  • Mixed Media Advertising Analysis

  • Visitor Survey

  • Broker Relationship Survey

  • Housing Scheme Test

  • Brand Image Research

  • Help Desk Mystery Shopping

  • Affinities Partner

  • Benchmarking Mystery Shopping

  • Global Advertising Campaign

  • Understanding the use of Temporary Labour

  • Developing marketing materials for new products

  • Tourism Focus Groups

  • Prototype Evaluation

  • Satisfaction Survey (Housing)

  • Development of the Direct Offering

  • Loyalty Scheme

  • Public Consultation - Waste

  • Driving business growth

  • Revitalising Existing Brand

  • Understanding Customer Pricing

  • Competitor Mystery Shopping

  • Audience Development Plan

  • Product Development using Ethnography

  • Cathedral Visitor Survey

  • Compliance Mystery Shopping

  • Engaging adults back into education

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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