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To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Audience Development Plan

  • Visitor Survey

  • Sentencers' Satisfaction Survey

  • International Satisfaction & Development

  • Driving business growth

  • Mixed Media Advertising Analysis

  • Comms testing alongside NPD

  • Service Delivery Mystery Shopping

  • Brand Development & Product Screening

  • Broker Relationship Survey

  • Prototype Evaluation

  • Understanding Attrition

  • Global Advertising Campaign

  • Engaging adults back into education

  • Financial Brand Satisfaction Tracking

  • International Competitor Mystery Shopping

  • Understanding Local Business Needs

  • Satisfaction Survey (Housing)

  • Brand Development

  • Sports Facility Survey

  • Help Desk Mystery Shopping

  • Understanding Customer Pricing

  • Communication: New and existing financial products

  • Understanding the use of Temporary Labour

  • Brand Image Research

  • Loyalty Scheme

  • Adult Home Care Tracking Product Development

  • Reader Satisfaction

  • Strategic Brand Development

  • Tourism Focus Groups

  • Multi-national Usage & Attitude Survey

  • Cathedral Visitor Survey

  • Compliance Mystery Shopping

  • Benchmarking Mystery Shopping

  • Revitalising Existing Brand

  • Understanding the Sales Journey Experience from both sides

  • Product Development using Ethnography

  • Public Consultation - Council Tax

  • Competitor Mystery Shopping

  • Developing marketing materials for new products

  • Development of the Direct Offering

  • Public Consultation - Waste

  • Housing Scheme Test

  • Staff Surveys

  • Website Development

  • Luxury In-store Display

  • Marketing consultancy for direct insurance

  • Trade-off Pricing Research

  • New Expert Information Product

  • Affinities Partner

  • Plasterboard Packaging Research

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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