Skip navigation

Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Financial Brand Satisfaction Tracking

  • Cathedral Visitor Survey

  • Reader Satisfaction

  • Prototype Evaluation

  • International Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Understanding the Sales Journey Experience from both sides

  • Understanding Attrition

  • Trade-off Pricing Research

  • Marketing consultancy for direct insurance

  • Product Development using Ethnography

  • Housing Scheme Test

  • Help Desk Mystery Shopping

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Compliance Mystery Shopping

  • Plasterboard Packaging Research

  • Adult Home Care Tracking Product Development

  • Understanding Customer Pricing

  • New Expert Information Product

  • Revitalising Existing Brand

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Engaging adults back into education

  • Driving business growth

  • Affinities Partner

  • Brand Image Research

  • Understanding Local Business Needs

  • Developing marketing materials for new products

  • Luxury In-store Display

  • Public Consultation - Council Tax

  • Multi-national Usage & Attitude Survey

  • Mixed Media Advertising Analysis

  • Tourism Focus Groups

  • Website Development

  • Staff Surveys

  • Brand Development & Product Screening

  • Communication: New and existing financial products

  • Brand Development

  • Development of the Direct Offering

  • International Satisfaction & Development

  • Loyalty Scheme

  • Global Advertising Campaign

  • Benchmarking Mystery Shopping

  • Understanding the use of Temporary Labour

  • Broker Relationship Survey

  • Public Consultation - Waste

  • Audience Development Plan

  • Visitor Survey

  • Sports Facility Survey

  • Strategic Brand Development

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us