Skip navigation


To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • International Competitor Mystery Shopping

  • Public Consultation - Council Tax

  • Broker Relationship Survey

  • Financial Brand Satisfaction Tracking

  • Marketing consultancy for direct insurance

  • Reader Satisfaction

  • Trade-off Pricing Research

  • Housing Scheme Test

  • Understanding Customer Pricing

  • Brand Image Research

  • Luxury In-store Display

  • Audience Development Plan

  • Strategic Brand Development

  • Understanding the use of Temporary Labour

  • Public Consultation - Waste

  • Help Desk Mystery Shopping

  • Understanding Attrition

  • Development of the Direct Offering

  • Affinities Partner

  • Cathedral Visitor Survey

  • Visitor Survey

  • Staff Surveys

  • Engaging adults back into education

  • Multi-national Usage & Attitude Survey

  • Benchmarking Mystery Shopping

  • Product Development using Ethnography

  • Comms testing alongside NPD

  • Understanding the Sales Journey Experience from both sides

  • Prototype Evaluation

  • Service Delivery Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Website Development

  • Brand Development & Product Screening

  • Competitor Mystery Shopping

  • Understanding Local Business Needs

  • Tourism Focus Groups

  • Adult Home Care Tracking Product Development

  • Brand Development

  • Loyalty Scheme

  • Satisfaction Survey (Housing)

  • International Satisfaction & Development

  • Revitalising Existing Brand

  • Mixed Media Advertising Analysis

  • Compliance Mystery Shopping

  • Developing marketing materials for new products

  • Communication: New and existing financial products

  • Sports Facility Survey

  • Driving business growth

  • Plasterboard Packaging Research

  • New Expert Information Product

  • Global Advertising Campaign

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

Find us