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To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Compliance Mystery Shopping

  • Financial Brand Satisfaction Tracking

  • Benchmarking Mystery Shopping

  • Visitor Survey

  • Marketing consultancy for direct insurance

  • Brand Development & Product Screening

  • Tourism Focus Groups

  • Public Consultation - Council Tax

  • Understanding Attrition

  • Luxury In-store Display

  • Comms testing alongside NPD

  • Service Delivery Mystery Shopping

  • Sports Facility Survey

  • Global Advertising Campaign

  • Revitalising Existing Brand

  • Product Development using Ethnography

  • Understanding Customer Pricing

  • Broker Relationship Survey

  • Communication: New and existing financial products

  • Affinities Partner

  • Understanding Local Business Needs

  • Public Consultation - Waste

  • New Expert Information Product

  • Reader Satisfaction

  • Audience Development Plan

  • Staff Surveys

  • Mixed Media Advertising Analysis

  • Adult Home Care Tracking Product Development

  • Sentencers' Satisfaction Survey

  • Development of the Direct Offering

  • Prototype Evaluation

  • Trade-off Pricing Research

  • Engaging adults back into education

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Developing marketing materials for new products

  • Housing Scheme Test

  • Multi-national Usage & Attitude Survey

  • International Competitor Mystery Shopping

  • Competitor Mystery Shopping

  • Driving business growth

  • Cathedral Visitor Survey

  • International Satisfaction & Development

  • Understanding the Sales Journey Experience from both sides

  • Website Development

  • Brand Development

  • Plasterboard Packaging Research

  • Understanding the use of Temporary Labour

  • Brand Image Research

  • Loyalty Scheme

  • Help Desk Mystery Shopping

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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