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To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Staff Surveys

  • Brand Development

  • Audience Development Plan

  • Trade-off Pricing Research

  • Adult Home Care Tracking Product Development

  • Reader Satisfaction

  • Brand Development & Product Screening

  • Public Consultation - Waste

  • Driving business growth

  • Housing Scheme Test

  • Developing marketing materials for new products

  • Understanding Customer Pricing

  • Visitor Survey

  • Website Development

  • Development of the Direct Offering

  • International Competitor Mystery Shopping

  • Prototype Evaluation

  • Mixed Media Advertising Analysis

  • New Expert Information Product

  • Affinities Partner

  • Cathedral Visitor Survey

  • Understanding Local Business Needs

  • Loyalty Scheme

  • Revitalising Existing Brand

  • Global Advertising Campaign

  • Competitor Mystery Shopping

  • International Satisfaction & Development

  • Help Desk Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Plasterboard Packaging Research

  • Communication: New and existing financial products

  • Luxury In-store Display

  • Sentencers' Satisfaction Survey

  • Public Consultation - Council Tax

  • Engaging adults back into education

  • Broker Relationship Survey

  • Service Delivery Mystery Shopping

  • Understanding the use of Temporary Labour

  • Strategic Brand Development

  • Sports Facility Survey

  • Tourism Focus Groups

  • Product Development using Ethnography

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

  • Compliance Mystery Shopping

  • Benchmarking Mystery Shopping

  • Multi-national Usage & Attitude Survey

  • Comms testing alongside NPD

  • Brand Image Research

  • Marketing consultancy for direct insurance

  • Understanding Attrition

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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