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To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Sports Facility Survey

  • Compliance Mystery Shopping

  • Prototype Evaluation

  • Housing Scheme Test

  • Brand Development & Product Screening

  • Broker Relationship Survey

  • Marketing consultancy for direct insurance

  • Understanding Local Business Needs

  • Website Development

  • Development of the Direct Offering

  • Cathedral Visitor Survey

  • Comms testing alongside NPD

  • Understanding the use of Temporary Labour

  • Multi-national Usage & Attitude Survey

  • International Satisfaction & Development

  • Service Delivery Mystery Shopping

  • Tourism Focus Groups

  • Communication: New and existing financial products

  • Public Consultation - Council Tax

  • Revitalising Existing Brand

  • Trade-off Pricing Research

  • Adult Home Care Tracking Product Development

  • Understanding the Sales Journey Experience from both sides

  • New Expert Information Product

  • Audience Development Plan

  • Competitor Mystery Shopping

  • Driving business growth

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Sentencers' Satisfaction Survey

  • Global Advertising Campaign

  • Understanding Customer Pricing

  • Brand Image Research

  • Engaging adults back into education

  • Mixed Media Advertising Analysis

  • International Competitor Mystery Shopping

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Loyalty Scheme

  • Benchmarking Mystery Shopping

  • Understanding Attrition

  • Visitor Survey

  • Affinities Partner

  • Brand Development

  • Help Desk Mystery Shopping

  • Staff Surveys

  • Reader Satisfaction

  • Luxury In-store Display

  • Financial Brand Satisfaction Tracking

  • Product Development using Ethnography

  • Developing marketing materials for new products

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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