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To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Tourism Focus Groups

  • Multi-national Usage & Attitude Survey

  • Financial Brand Satisfaction Tracking

  • International Satisfaction & Development

  • Communication: New and existing financial products

  • Competitor Mystery Shopping

  • Sentencers' Satisfaction Survey

  • Global Advertising Campaign

  • Visitor Survey

  • Affinities Partner

  • Luxury In-store Display

  • Product Development using Ethnography

  • New Expert Information Product

  • Adult Home Care Tracking Product Development

  • Understanding Attrition

  • Understanding Local Business Needs

  • Understanding the use of Temporary Labour

  • Marketing consultancy for direct insurance

  • Brand Development

  • Prototype Evaluation

  • Brand Image Research

  • Service Delivery Mystery Shopping

  • Reader Satisfaction

  • Sports Facility Survey

  • Help Desk Mystery Shopping

  • Developing marketing materials for new products

  • Brand Development & Product Screening

  • Revitalising Existing Brand

  • Engaging adults back into education

  • Benchmarking Mystery Shopping

  • Loyalty Scheme

  • Satisfaction Survey (Housing)

  • Cathedral Visitor Survey

  • Development of the Direct Offering

  • Housing Scheme Test

  • Website Development

  • Strategic Brand Development

  • Broker Relationship Survey

  • International Competitor Mystery Shopping

  • Public Consultation - Waste

  • Comms testing alongside NPD

  • Understanding the Sales Journey Experience from both sides

  • Driving business growth

  • Staff Surveys

  • Compliance Mystery Shopping

  • Trade-off Pricing Research

  • Public Consultation - Council Tax

  • Audience Development Plan

  • Understanding Customer Pricing

  • Plasterboard Packaging Research

  • Mixed Media Advertising Analysis

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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