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Consultation

To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Financial Brand Satisfaction Tracking

  • Prototype Evaluation

  • Satisfaction Survey (Housing)

  • Strategic Brand Development

  • Plasterboard Packaging Research

  • Understanding the use of Temporary Labour

  • Sentencers' Satisfaction Survey

  • Product Development using Ethnography

  • Service Delivery Mystery Shopping

  • Visitor Survey

  • International Competitor Mystery Shopping

  • International Satisfaction & Development

  • Understanding the Sales Journey Experience from both sides

  • Luxury In-store Display

  • Revitalising Existing Brand

  • Understanding Customer Pricing

  • Audience Development Plan

  • Loyalty Scheme

  • Mixed Media Advertising Analysis

  • Comms testing alongside NPD

  • Compliance Mystery Shopping

  • Help Desk Mystery Shopping

  • Competitor Mystery Shopping

  • Cathedral Visitor Survey

  • Multi-national Usage & Attitude Survey

  • Development of the Direct Offering

  • Understanding Attrition

  • Affinities Partner

  • Housing Scheme Test

  • Developing marketing materials for new products

  • Broker Relationship Survey

  • Brand Development

  • Global Advertising Campaign

  • Communication: New and existing financial products

  • Trade-off Pricing Research

  • New Expert Information Product

  • Benchmarking Mystery Shopping

  • Tourism Focus Groups

  • Public Consultation - Council Tax

  • Sports Facility Survey

  • Public Consultation - Waste

  • Adult Home Care Tracking Product Development

  • Marketing consultancy for direct insurance

  • Driving business growth

  • Reader Satisfaction

  • Staff Surveys

  • Brand Development & Product Screening

  • Brand Image Research

  • Website Development

  • Understanding Local Business Needs

  • Engaging adults back into education

Contact Phoenix MRC

Telephone

01242 256816

Email

info@phoenixmrc.co.uk

Location

Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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