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To listen, to engage and to provide feedback.

Engagement and consultation is the bedrock of planning and budgeting

These are demanding times for government and third sector organisations. We understand that your need to deliver services of real value to stakeholders and residents despite reduced budgets requires continuous improvement. To do this you need to get closer to the outcomes, services and costs the customer wants and you need to take customers and stakeholders along with you.

To enable councils, government agencies and third sector organisations succeed at this we've worked with citizens' panels, reached out with paper surveys in public places, carried out mystery shopping of service delivery, conducted face-to-face, telephone and online surveys and carried out public priority simulations with stakeholders from all walks of life. We've held consultative workshops with citizens, stakeholder groups, voluntary and community organisations, and councillors. We've identified the best ways to engage with older people, younger people, students, the business community and hard to reach sectors.

Together we can help you listen to residents and use their ideas to shape future service delivery, to focus on agreed key priorities and use the funding available wisely, effectively and efficiently.

Case Studies

  • Cathedral Visitor Survey

  • Development of the Direct Offering

  • Compliance Mystery Shopping

  • Visitor Survey

  • Website Development

  • Marketing consultancy for direct insurance

  • Prototype Evaluation

  • Understanding Customer Pricing

  • Understanding Local Business Needs

  • New Expert Information Product

  • Affinities Partner

  • Understanding Attrition

  • Help Desk Mystery Shopping

  • Loyalty Scheme

  • Engaging adults back into education

  • Adult Home Care Tracking Product Development

  • Communication: New and existing financial products

  • Broker Relationship Survey

  • Benchmarking Mystery Shopping

  • Understanding the Sales Journey Experience from both sides

  • Revitalising Existing Brand

  • Public Consultation - Council Tax

  • Reader Satisfaction

  • Sentencers' Satisfaction Survey

  • Brand Development & Product Screening

  • International Competitor Mystery Shopping

  • Sports Facility Survey

  • Luxury In-store Display

  • Product Development using Ethnography

  • Developing marketing materials for new products

  • Audience Development Plan

  • International Satisfaction & Development

  • Understanding the use of Temporary Labour

  • Service Delivery Mystery Shopping

  • Public Consultation - Waste

  • Plasterboard Packaging Research

  • Brand Development

  • Global Advertising Campaign

  • Driving business growth

  • Mixed Media Advertising Analysis

  • Brand Image Research

  • Housing Scheme Test

  • Strategic Brand Development

  • Multi-national Usage & Attitude Survey

  • Staff Surveys

  • Comms testing alongside NPD

  • Competitor Mystery Shopping

  • Tourism Focus Groups

  • Trade-off Pricing Research

  • Financial Brand Satisfaction Tracking

  • Satisfaction Survey (Housing)

Contact Phoenix MRC


01242 256816



Whithorne House / London Road / Cheltenham / Gloucestershire / GL52 6UY

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